The Carwash Company  Avis 

879
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... Voir plus

Noté 5 sur 5 étoiles

Fantastic service, consistent every time. My car looks better than it did when it was new. Attention to detail is outstanding and the technicians are friendly and prompt.

Noté 3 sur 5 étoiles

Went to the Ealing boardway one, service is good, car cleaned properly. Need to pay for the shopping centre parking though, if booking the carwash online with a discount price.

L'entreprise a répondu

Noté 1 sur 5 étoiles

BRAEHEAD UPPER CARPARK An absolute scam of a business. I paid £25.00 for a half valet, and they left the inner barrels of my alloy wheels caked in thick, filthy brake dust. When I called out the inc... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Station de lavage automobile

Écrit par l'entreprise

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

879 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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3,9

Tous les avis

(879)

295 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

No hassle car clean interior and exterior

We were treated professionally as soon as we arrived. School holidays so had children with me. Finding the car wash easy and parking was free. We were asked when we would collect the car. We has a Deluxe interior and exterior clean. We went into Meadowhall shopping center. Came back 2 hours later had to wait 10 minutes but we sat inside a waiting space. Car was sparkling both inside and out. The service was friendly and would recommend to anyone who wants a car to look as good as new. The price was what you expect for a professional clean.

21 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

My clean mini

They were so kind and friendly, the car is sooo shiny and sparkly. Would recommend, my friend is bringing her car back next week.

21 juillet 2026
Avis spontané
Noté 3 sur 5 étoiles

2 hour clean

2 hour clean, took 2,5 hours. Interior is ok.
Exterior of the car is not clean!
Waste of 60pounds+ parking fee

17 juillet 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon Alexey,

Thank you for taking the time to leave us a review following your visit to one of our locations.

We are sorry to hear that the exterior portion of your valet with us did not live up to our usual high expectations.

We would love the opportunity to discuss this further in the hopes of finding a resolution for you. If you could reach out to us at James@carwashcompany.org we be able to speak there.

Hope to hear from you soon.

Many Thanks
The Car Wash Company Head Office Team

Noté 1 sur 5 étoiles

The worst car wash ever

Had my car valeted in Kingston. Hands down the most pathetic car cleaning I’ve ever had and the most expensive. They didn’t clean anything. It looks like they’ve gone over it with a cloth for 15 mins and didn’t bother vacuuming. They also left brown streaks on the bonnet of the car then tried to tell me it was existing damage. It wasn’t. Had to wash it myself with a sponge and dish soap after I got it home and this actually did a better job than the car wash people. Utterly unbelievable that they are still operating when they do a service like this. I tried to complain about the things they hadn’t done but they just argued with me and refused to do anything. I’ve requested a refund via email but of course no one replied. Save yourself the trouble and just find someone else. Literally anyone else!!!

13 juillet 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon Francine,

Thank you for taking the time to leave us a review following your visit to our site in The Bentall Centre, Kingston. We are sorry to hear that you were disappointed with your experience at our Kingston site.

We can see that you emailed our enquiries inbox yesterday evening, We are currently reviewing the details you have provided and will be coming back to you via email shortly with a resolution.

Kind regards,
The Carwash Company Head Office Team

Noté 1 sur 5 étoiles

Not good enough

2 hour clean, took 3.15 hours
Car still not clean inside.
Waste of £54.

11 juillet 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon Edward,

Thank you for taking the time to leave us a review following your visit to one of our locations.

We are sorry to hear that there were parts missed on your valet with us.

We would love the opportunity to investigate this and find a resolution for you, If you could reach out to us at James@carwashcompany.org we can discuss further there

Hope to hear from you soon


Many Thanks
The Car Wash Company Head Office Team

Noté 5 sur 5 étoiles

Derby Intu Diamond package completed…Excellent

Derby Intu Diamond package completed today. My car hadn’t been washed for weeks due to the hot weather etc as I do myself. As no end to weather decided to book in. So glad I did. Looked brand new!! Guys all really polite and professional, and free parking due to the package chosen, no rush to get back as said had plenty of parking, definitely recommend, will use again.

10 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Scamming for upgrades

My wife tried to book a Gold Service in Cardiff St.Davids today, initially she was told “I’m on my own today” so it would likely be 2.5 hours till the card would be ready, which would be fine, then inspecting the car the person said the car was. “Too dirty for gold” and would only provide a platinum service, which is significantly more expensive. My wife refused this and was only willing for the level she wanted.

Our understanding is that the service levels provide the products used not the level of dirtiness of the car. Also the car is not very dirty, it has only been city driving and a couple of months since the last clean we had from a different provider.

Awful Best avoided. We wont use them again

9 juillet 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good morning Mike,

Thank you for taking the time to leave your feedback.

We are sorry to hear about your wife's experience at our Cardiff St David's site. Whilst there are occasions where a higher-level service may be recommended, this should always be communicated in a way that provides the customer with clarity and a positive experience.

We would like the opportunity to investigate what happened and work towards a resolution. We will be in touch with you directly via email shortly to discuss the matter further.

Thank you for bringing this to our attention.


Kind regards,
The Carwash Company Head Office Team

Noté 1 sur 5 étoiles

Horrible experience Watford

Horrible experience. Never again.

The company said they would jet wash my car, the carpet ecc so I agreed to the service. However, when they arrived after my shopping , they said they couldn’t use water because of the hot weather. If I had known that from the start, I would never have agreed because my car needed a proper wash .

Luckily, I hadn’t paid in advance. They wanted £80, but I only paid £50 because my car was never actually washed. They only applied wax, polished it, and vacuumed it. Without any water being used, the dirt was never removed, so the car wasn’t clean—it was simply polished over.

The windows were left greasy, there were still marks all over the car, and I had to point out multiple areas they had missed. In the end, I stopped the gentleman and told him the service was unacceptable left the car from 10:30/11 till 3 pm and I was so exited to see my car clean but unfortunately I was so disappointed. I paid £50 only because I felt sorry for him, but I couldn’t justify paying the full amount for such poor work.

If the car had been properly washed as agreed, I would have happily paid the full price. Instead, the whole experience was extremely disappointing, and I felt completely misled and scammed . 50 pounds paid for a non washed car but polished and hovered .

7 juillet 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon Soukaina,

Thank you for sharing your feedback with us. We're sorry to hear the service didn't meet yours, or our expectations.

We are a fully waterless car valeting company, and this applies across all of our locations in the UK - not just something specific to the weather on the day. We don't use water in any of our services; instead, we use specialist waterless products designed to safely lift dirt aswell as wax, and polish the paintwork without water. This is our standard method everywhere, all year round.

That said, it's clear there was a breakdown in communication about what the service actually involves, and we're sorry you weren't given this information clearly before booking. That's on us to get right, and we want to understand where that went wrong.

We'd really appreciate the chance to discuss this further and address the marks and missed areas you mentioned.

We would love if you could reach out to us at James@carwashcompany.org and we'll look into this personally and work towards a resolution for you.

Thank you again for your feedback


Many Thanks
The Car Wash Company Head Office Team

Noté 1 sur 5 étoiles

Forcing you to pay more

I took my car to the glades car park level 1 for a wash - asked for the bronze wash and he refused - would only offer the more expensive wash - saying the car was 'too dirty'. The most absurd reasoning, and my car wasnt that dirty - obviously a bit otherwise I wouldn't have needed a car wash! Clearly just forcing people to pay more - really disappointing- I did not stay and wont be going back.

5 juillet 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon Alex,

Thank you for your feedback. We're sorry to hear about the experience you had on our site in The Glades, Bromley, and we understand your frustration.

We want every customer to be able to choose the service that suits their needs and budget, and it shouldn't feel like you're being pushed toward a more expensive option.

While our team may occasionally recommend a higher-tier wash if they feel it's genuinely needed to get the best result, this should always be communicated clearly and respectfully, with the choice ultimately left to you.

It's a shame you didn't get to have your car washed with us on this occasion, and we're sorry for the disappointment this caused.

We would love to discuss this further with you, If you can email us at James@carwashcompany.org we'll look into this with the team at that location in the hopes of working toward a resolution for you.

Thank you again for taking the time to let us know and we hope to hear from you soon


Many Thanks
The Car Wash Company Head Office Team

Noté 1 sur 5 étoiles

Paid for a diamond clean today at…

Paid for a diamond clean today at Bluewater tree sap was left under the wax which they continually waxed over the inside was not hoovered property crumbs were around gear stick hand break and storage trays and the car was greasey. No soap was used on the car. Gave them an opportunity to rectify it but no improvement. For a deluxe price it was a rip off

4 juillet 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good afternoon Alane,

Thank you for taking the time to share your feedback with us after your recent visit to our site in Bluewater.

We are sorry to hear that it did not live up to yours, or our expectations.

if you are able to reach out to us, please email us at James@carwashcompany.org and we can work toward a resolution to this for you.

Look forward to hearing from you soon


Many Thanks
The Car Wash Company Head Office Team

Noté 5 sur 5 étoiles

Vinay Pal did an amazing job of…

Vinay Pal did an amazing job of cleaning my car today it had been sat under the tree and was a sticky mess and it was showroom ready when I returned. Good Job!

4 juillet 2026
Avis spontané

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