The Carwash Company  Avis 

879
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a really bad experience at Buchanan galleries around 6 years ago and vowed never again. However, two babies and needs must, today I went shopping at Silverburn Glasgow and Abraham cleaned my car... Voir plus

Noté 5 sur 5 étoiles

Fantastic service, consistent every time. My car looks better than it did when it was new. Attention to detail is outstanding and the technicians are friendly and prompt.

Noté 3 sur 5 étoiles

Went to the Ealing boardway one, service is good, car cleaned properly. Need to pay for the shopping centre parking though, if booking the carwash online with a discount price.

L'entreprise a répondu

Noté 1 sur 5 étoiles

BRAEHEAD UPPER CARPARK An absolute scam of a business. I paid £25.00 for a half valet, and they left the inner barrels of my alloy wheels caked in thick, filthy brake dust. When I called out the inc... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Station de lavage automobile

Écrit par l'entreprise

We are The Carwash Company, market leaders in hand car washing and valeting. Our locations cover the length of the country, from Inverness to Southampton, and we are adding new locations all the time.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

879 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 97 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(879)

295 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

AVOID IF YOU DONT WANT A DAMAGED CAR & A POOR CLEAN

Please avoid this company if you don’t want a damaged car and the most poor service!!! I paid for the £95 valet and ended up with damage both inside and outside my Mercedes. There’s a huge chip in one off the doors, scratching on the paint, chips on the paint work, a hole in one of the seats and another hole in one of the mats. The clean both inside and outside is the most poor job I have ever seen!! Smearing all over the paint work and windshield, scratches, parts of the car not even touched inside and out like the alloys, it still had dirt on the carpets and pedals. It was taken in at 2pm as they advertised the £95 clean to take 90 mins. At 4pm the car still hadn’t been touched but they were closing at 4:30pm. I complained to their email, they did a “full investigation” had someone come out to take a look at the damage who was rude and decided none of it was their fault but refunded for the clean. The damage was not there prior and so I immediately noticed it upon arrival and took photos, there was no one there as they had closed and sent proof with the email but there was 0 accountability. Absolutely appalling service had to chase for an outcome and refund of the clean and I’m going to have to pay to get all the repairs done from their damage. It’s clear they tried to rush the clean of my car and damaged it in the process.

31 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing car wash

Amazing car wash, high quality products used, diyan was the guy that did my car, very professional and friendly, and did a brilliant job, my car was absolutely spotless, I will be coming to him to get my car cleaned from now on, excellent service

1 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

My car looks fantastic

My car looks fantastic and is spotless! I chose the seat cleaning package, and the seats look brand new. As always, the team at the Victoria Leeds car wash did an outstanding job. The attention to detail is excellent, and I highly recommend them. Thank you!

26 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Great service

With the weather being so hot I was reluctant to wash my car in the open air and decided to book it in at The Carwash Company in Derby at the Derbion shopping centre as it was indoors. They are not the cheapest but felt I would give them a try. I returned an hour later and my car look like new again. Really impressed and happy with the results and to be fair the level of detail was reflected in the price. Will certainly use them again.

25 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Paid £40 for a vacuum and a wash

Paid £40 for a vacuum and a wash , when we arrived they wanted an extra £40 because our seats were half leather ,unsure how that effects just a vacuum , would never use again, a rip off making money on extras when you drop your car off, , still awaiting a refund, not hopefull of getting my £40 back

23 juin 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Good morning Dan,

Thank you for contacting us regarding your recent visit to our site in Cabot Circus, Bristol.

We are sorry that your experience did not go as smoothly as we would have hoped.

Having discussed your visit with the site manager, they advised that the marks on your leathers would have required a specialist cleaning product to remove which falls under the Deep interior clean add on service. Unfortunately, this treatment was not included in the package selected, and the vacuum process alone would not have been able to remove those marks.

As advised during your visit, refunds can take between 3–5 working days to clear and appear in your account. Please rest assured that the refund has been processed and it should reach your account shortly.

If there is anything else we can assist with please do not hesitate to reach out to us directly at James@carwashcomapny.org

Many Thanks
The Car Wash Company Head Office Team

Noté 5 sur 5 étoiles

The car looked brand new!!

Excellent service! I took the ceramic option and the car was washed immaculately! It looked brand new!
Jyoti was very polite and professional.
I love the fact that you can leave the car, go shopping in your own time, and it’s complete when you are finished. No waiting around.
Highly Recommended!

15 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Car clean

We opted for the silver car cleaning package and it was amazing coming back to a sparkling car. It's hands down the best outside car clean we have ever had, would highly recommend - thank you!

14 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

My car looked brand new

I booked the car in online easily for a same day appointment. Dropped the car off, came back 2 hours later to my car that looked brand new inside and outside. They did a great job, will definitely use the Carwssh Company at Bluewater again.

12 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Paid £59.95

Paid £59.95, arrived on time, clearly found their marked location - but nobody was there

I booked and paid £59.95 for a “Diamond - Sparkling Interior & Exterior with HD Wax” service at the Watford - Harlequin Centre / Palace Car Park location for 09/06/2026 at 13:30.

I arrived on time and found the exact location where the car wash company was supposed to operate. The area was clearly marked with their blue chevrons/signage, so this was not a case of being in the wrong place. However, there was nobody there - no staff, no service operating, and no explanation.

I called the phone number provided in the booking confirmation, but nobody answered. I also emailed them immediately and sent photos of my parking ticket and the clearly marked location where they were supposed to be.

So far, I have not received a refund, nobody has called me back, and nobody has replied to my email.

This is very disappointing and unprofessional. Their booking confirmation says customers will still be charged if they fail to attend, but in this case I attended - and the company did not. I expect a full refund and an explanation.

9 juin 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Hi Lukasz,

Thank you for taking the time to leave your feedback.

We are very sorry to hear about your experience and fully understand your frustration. Having made a booking, attended at the agreed time and location, and then been unable to locate a member of the team is not the experience we aim to provide.

We can confirm that we have received and responded to your email and are currently investigating why the team were not present as expected. We also apologise that your telephone call was missed.

A full refund has been arranged, and we are continuing to work with you directly via email whilst we review the circumstances surrounding your booking.

Thank you for bringing this matter to our attention.

Kind regards,

The Carwash Company Head Office Team

Noté 1 sur 5 étoiles

One of the worst washes I’ve had

Not going to lie had one of the worst washes I’ve had there was still bird poo on the said and bugs on the windscreen and dirty water marks all running down from the back number plate

6 juin 2026
Avis spontané
Logo de The Carwash Company

Réponse de The Carwash Company

Hi Arthur,

Thank you for taking the time to leave your feedback.

We are sorry to hear that you were disappointed with the standard of the wash provided. We would certainly not expect a vehicle to be returned with bird droppings, insect residue, or visible water marks remaining.

We would welcome the opportunity to investigate this further and understand more about your visit. Please contact us at Bill@carwashcompany.org and we will be happy to review the matter and work towards a resolution.

We appreciate you bringing this to our attention and hope to hear from you soon.

Kind regards,

The Car Wash Company Head Office Team

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