CatalystservicesukAvis 

Catalyst answered the phone very quickly. They organized our leak detection efficiently. To hurry things up I phoned Catalyst and Insurer to check reports had been received but I was very impressed with the responses . The staff who came to detect our leak were pleasant , helpful ,tidy , informative and efficient. I didn't think they would be able to reinstate out block paving but it was perfect. It has been a difficult time but Catalyst made it as painless as possible. All telephone communication was excellent . Thank you

Catalyst gave me a call after I contacted my insurance company for a blocked drain. They checked the availability of a contractor and then called me back to confirm. The drain specialist came within 24 hours and fixed the problem quickly and with no fuss (and was a lovely chap as well).

Great service from the first call to book the appointment to the work being completed.

Catalyst Services UK were contracted by my building insurance company to handle the investigation and, if approved, arrange the repair to a waste pipe in my garden. Despite some toing and froing between the insurance company & water authority, Catalyst Services remained extremely helpful & communicated at every juncture. Their representative ,Damien Elder, was a genuine pleasure to deal with. Informative and seemed to actually care. Well done!

Great communication.

Prompt action by very friendly and competent workforce.

Leak located in horrible weather and job done with no problems.

Very professional.

Catalyst services contacted me shortly after I contacted my insurance company. They were very clear about the process and very careful to make sure I understood everything. The drain was cleared the next morning. The worker just got on with the job which didn’t take long. He showed me the cleaned drain and answered my questions ,all very politely. Cleaned up after the job. Definitely use them again.

The team came to investigate and fix a leak in our external water pipes. They were excellent and, despite the pipe being buried deep underground they found and fixed the leak. Excellent and very professional service.

I was on holiday when my sister who was looking after our dogs at home rang and said we had a problem with the toilet. After ringing my insurance who put me in touch with Catalystservice I spoke to a lovely lady named Gemma who after listening to the problem told me there would be someone there that day to fix it for me. True to her word the person arrived on time and after a short time everything was ok again
A very professional and friendly company who I would deal with again in an instant

I recently had an issue with a very slow draining kitchen sink. Lange and his colleague attended promptly and attempted to clear the blockage using a rod. When that didn’t work they quickly adapted their strategy to use more specialist equipment that vacuumed out any obstruction and within 20 minutes I had a working sink again.
Efficient and effective. First rate.

After using a so called expert company to unblock drain, paid extortionate fee, problem re occurred, within 5 weeks, contacted my home insurance who sent out Catalyst Service, came out same day, what a difference, polite, efficient 100% excellent service, knowledgeable, but just so helpful... totally recommend.

Recently, my elderly disabled inlaws had to use catalystserviceuk through their home emergency policy for a block drain.
The service was very professional with excellent communication and done very quickly. The engineer was brilliant at fixing the blockage and was very respectful and polite when dealing with my inlaws.
The problem was rectified within 24hr so thank you very much.
I would 100% recommend them.

Good communication and friendly operative who cleared backed up drains

What an excellent service provided with an emergency in such a short space of time. Within four hours of my call going in (a cry for help with a broken and leaking stopcock) the matter had been dealt with and problem fixed. 10/10 and would 100% have full faith in trusting them in any future emergency.

Called at 1000 and talked to lovely lady who was very helpful. 1300, Technician came out and problem solved. Amazing work guys.

Excellent service provided by Catalyst Services. I contacted my Home Emergency insurance provider at 8.30am for help with a blocked drain to a septic tank. They arranged for Catalyst Services to resolve the issue and I was subsequently contacted (by Catalyst) within 20 minutes to arrange for someone to attend to the problem the same afternoon. Their operator called at around 1.30pm to confirm he was en route and he arrived slightly earlier than he expected. The operator was very friendly and helpful and unblocked our drain within an hour. Very professional and efficient from start to finish - highly recommended. Thank you.

Terrible work done. Didn’t tidy up after work. Created more issues. Hopefully 3rd time lucky. Still awaiting a revisit on a job done poorly.

I was contacted within 10 minutes of reporting a leak of water in my kitchen, and told a plumber would be with me shortly. It was actually a couple of hours but it was rather late in the day when I reported the leak. When the plumber arrived, he was courteous and got straight to work and resolved the problem inside 15 minutes, and cleaned up after himself. I would thoroughly recommend Catalystservicesuk to anyone needing Firstclass, efficient and speedy service.

Super quick response by all, the contact centre were helpful and the plumber had leak repaired in no time at all.

Amazing service! Sent as part of my home insurance blocked drain cover. Realised when they got here I should have mentioned about another type of drain that was blocked - not their expertise. Within a matter of minutes of me showing them the drain, they were knocking to say it was done! They also cleared the second drain too. Wonderful guys, very polite and friendly

Catalyst were nominated to repair a leaking main water supply line into our house by our insurance company. From start to finish the communication was excellent and I was kept up to date with the progress in respect of the situation. An engineer (from Pipeline services) was allocated by Catalyst and they were extremely professional in identifying the problem and subsequently making an effective repair. The 2 guys who carried out the work (Tony and his colleague-unfortunately I didn’t catch his name) were superb, knowledgeable, professional and very customer focused, keeping me appraised of the situation and how they were progressing. You would be hard pressed to know that they had to dig a massive hole in the garden to locate the leak, leaving the garden in exactly the same state as they found it. I have nothing but praise for all parties involved in my interactions with Catalyst. This was reinforced by the follow up call from Tarna who called to check on how the situation had progressed, leaving me reassured that Catalyst Services Ltd are a company that you can trust when you really need help at a difficult time.