Excellence both in customer liaison and service. Ours was a complex job of rerouting our water supply. Catalyst engineers, Callum,Jason and Brad were totally professional, working hard to find the be... Voir plus
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Very quick and efficient service and the 2 workmen were exemplary. They completed the repair to my water pipe professionally and cleaned up the mess after digging nearly 1 metre into the ground in 34... Voir plus
We'd like to give a 5 Star review and recommend Catalyst Claims. Alex dealt with our claim through Policy Expert/Trinity after a fault was found with our sewage tank. He kept us informed regularly... Voir plus
L'entreprise a répondu
Really good communication by phone before our appointment day, and the team were very good on the actual day. They had to dig multiple deep holes to take samples in our back garden which is paved ov... Voir plus
L'entreprise a répondu
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Found a water leak first thing and this…
Found a water leak first thing and this company came out that afternoon and sorted problem. Thoroughly recommend! Lovely guy who was polite and helpful.
Problem solved - excellent service…
We had a drain leakage which we reported to our insurers. This prompted a chain of action which included identifying the problem and dealing with it. Everybody involved provided first rate attention and skills and the problem was resolved. Very pleased, no complaints.
Blocked drain from shower room’s n C
Blocked drain from shower room. Called Home Emergency and within 12 hours a plumber arrived. He was very polite, informative and cheerful. He located the problem… addressed the problem a fixed it within 90 . Am Very pleased with the Engineer he was pleasant and polite.
Brilliant service....Thank you.
It was Christmas week when my dear old Mum came round for lunch. She said that she bellieved her drains were blocked. I called her insurance company, who were very helpful, they said someone will call within 4 hours. I recieved a call from Catalyst about an hour later, a very nice lady said that a crew will be dispatched. By the time my Mum got home 2 very polite and professional guys were waiting, the drains were unblocked without any fuss or mess. Thank you Guys.....

Réponse de Catalystservicesuk
Brilliant service
Brilliant service. Excellent workers who completed the leak fast and efficiently. They were polite, respectful and didn’t leave till everything was working properly. Definitely recommend the company and service

Réponse de Catalystservicesuk
Blocked drain - Prompt & Efficient service
Had to call my insurance on Monday who gave Catalystservicesuk my details for a blocked drain. Got a call as promised within hours today and two guys arrived within one hour. Was a difficult job as being a 400 years old house with drains to match . In spite of the darkness and very cold weather, John and his young assistant worked out how to clear the blockage under the stoned back way. They had to resource to flushing with water and had to get extra equipment ! It took a couple of hours but they didn’t give up, which I am so grateful for ! Many thanks for prompt, efficient and friendly service. Would definitely recommend 👍🏼

Réponse de Catalystservicesuk
Fantastic service
Catalyst and in particular Daniel have been fantastic. We had 2 water mains leaks one covered by insurance and one not. The support we received was second to none Daniel went above and beyond to help which made a difficult situation so much easier to deal with. The contractors used were also fantastic sorting the issues out quickly and efficiently. Would definitely recommend.

Réponse de Catalystservicesuk
Had a water leak under the house
Had a water leak under the house. The two lovely guys found it in superquick time and fixed it. Very friendly and reassuring!

Réponse de Catalystservicesuk
Excellent service & communication
Excellent service & communication. Thank you so much for sorting out the problem with our drains, especially in such adverse weather.

Réponse de Catalystservicesuk
Excellent service provided by a…
Excellent service provided by a gentleman called Connor who worked very hard in order to complete the job by the end of the day

Réponse de Catalystservicesuk
Fabulous service !
Fabulous service . Martin was very professional and an absolute credit to the company . He worked non stop in the rain - even came back Saturday and Sunday to make sure it was finished ! His workmanship is 💯%. Thankyou so much .

Réponse de Catalystservicesuk
Came on time as discussed
Came on time as discussed, were professional and found the leak in short order. Once fixed, area was replaced and cleaned up. Great service, would recommend.

Réponse de Catalystservicesuk
Catalyst kept me updated on when I…
Catalyst kept me updated on when I could expect a visit .
Their workman also rang like they said and he arrived in the time scale he gave,
Took him less than 30 mins to unblock our drains.
No complaints from us.

Réponse de Catalystservicesuk
Could not fault the service
Could not fault the service from this company. They turned up in the most horrendous of weathers to fix a pipe leaking under my drive! They were very professional trying to locate this eluding leak, and my drive was put back to perfect condition each time. Would definitely recommend, overall experience from staff to work being carried out was made so easy.

Réponse de Catalystservicesuk
Stop the leak
Worried about the continuing leak as it had been repaired by another company 2 years ago. Leak located in an area further down the supply pipe. Section cut out and a new piece of pipe fitted, confirmed with the engineer that the leak had been stopped. All in all a great service, thank you.

Réponse de Catalystservicesuk
There for us when our insurance weren't
We had a leak in our water supply pipe, and were introduced to Catalyst through our insurance. Our insurance then told us we weren't covered, but Catalyst contacted us to say the could carry out the repair on a private basis. They were great from start to finish, and the engineer incredibly knowledgeable and had the pipe replaced within a day. Catalyst even contacted us after to advise that the works were not as extensive as originally thought, and that we were due a refund. Fantastic and couldn't recommend highly enough!

Réponse de Catalystservicesuk
I had a leak in the back garden from an…
I had a leak in the back garden from an underground pipe, the Company were brilliant - they sent someone out in a couple of days and dug a four foot hole, repaired the pipe and refilled - all done within the hour - very efficient, thank you

Réponse de Catalystservicesuk
Great service from Kirsty Lyons
Great service from Kirsty Lyons
Professional and understanding. She also communicated well and got back to me as promised.

Réponse de Catalystservicesuk
Perfect service above and beyond
After a disappointing start by my Mum's insurance company, as soon as Gemma at Catalyst took over the claim I knew we were in good hands. She worked late on a rainy Friday evening to find us a drainage engineer (who was also brilliant!) and phoned me several times with updates whilst I was travelling to the scene of the sewage overspill. She was truly amazing. I cannot recommend Catalyst highly enough. Brilliant!

Réponse de Catalystservicesuk
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