Lanebryant Avis 

Oh dear. I should have known not to order from this company. Twenty-five years ago, I had an account with Lane Bryant and spent hundreds of dollars in shipping fees, to receive and to return SO many items. It's been quite a few years since I have ordered from them, even in the days of internet, MOSTLY because of their shipping fees and the actual quality/fit of their clothes. Just now, I found some bras on sale and I choked on some stale uncertainty and actually ordered from them. I used PayPal, which is always practical because they protect me from scams and bad actors. The ORDER TOTAL was $60. I picked my payment method, which usually then takes me back to whatever website I'm using to REVIEW and complete the order - but THIS TIME, the order was immediately placed without giving me a chance to review it, and they added an additional $18 "shipping and handling" which did not show at all while I was choosing my payment method!!!!What a SLIMEY, unscrupulous way to do business! I had forgotten why I stopped doing business with Lane Bryant and all the stores affiliated with them. They were always over-priced, taking advantage of the fact that 30 years ago, there weren't a lot of plus-size options out there. But now that people have more choices, they just find other ways to rip customers off. I just received the confirmation email from them and where is says "size" of my items, it says "N/A" - so what does THAT mean? They are sending me whatever size they have and not what I requested??? Go ahead and kick me in the butt! I deserve it!!!

Their srvce is complete garbage in regards to their orders & receiving them on time. I spoke to an incompetent Mgr named Sue in the greece mall store who couldnt even verify if the 800 # did cancellations. She also took forever finding the order, my items never came as advertised. Then when I called customer srvce I spoke to a foreigner named Osayas who said she couldnt cancel the orders because the system was down & I could not speak to a supervisor. DO NOT SHOP AT LANE BRYANT!! they falsely advertise merchandise and they jack up prices before they offer u a fake discount off. they should be added to the boycott listing with TARGET!!

I purchased the Chlorine Resistant Sweetheart Zip Front Tankini. I love the style with the full zipper. The quality of the tankini is very poor and I paid far too much for it. I wore it once and rinsed it and hung it to dry in the shower and it is not colourfast (weird). The purple/blue dye dripped into the bathtub. The tankini is very thin material and stretched in the water the first time I wore it. I also could have sized down.

Catherine's charges an exorbitant amount of money for shipping. I needed a dress for my retirement celebration in a couple of days. I paid for express shipping but ended up having to find a dress elsewhere becausethe dress still did not arrive in time. I requested a refund on the shipping. The CSR I spoke with lied to me several times. Prior to receiving the item I was told that my shipping charge would be refunded. After receiving the item I was told that I would only receive a portion of the shipping. Despite the constant malarkey about understanding my frustration and making sure that I was satisfied, the lies continued. I was told the refund was processed, and I would see it reflected on my account in 5-7 days. That did not happen. Later I was told that my bank rejected the credit. More bull. Then I was told they would issue a gift card. I declined that because after this experience, I no longer want any dealings with any off the Full Beauty companies. I finally was told that I would receive the requested check for the partial shipping amount in the mail. That didn't happen either. I received two letters stating a lie that they tried to contact me but was unable to. They noticed I have a credit account with them and therefore gave me a credit to use the next time. THEY DON'T GET IT! THERE WON'T BE ANOTHER DAMN TIME; EVEN THOUGH I LOVE ELOQUI, I CAN'T PULL MYSELF TO DEAL WITH LIARS AND CONS.

I finally received my shipping refund check in the mail, June 25th.

BUYER BEWARE!! HORRIBLE return policy. Customer service absolutely not willing to work with you. I used my exact measurements (Per their instructions) and item was way too big and was stitched oddly so I wanted to return it. A smaller size would not solve the ugly stitching problem. Based on the "policy" I only received a $19 refund on and item I initially spent $42 on (Item,Tax,Shipping). The only way to receive my full refund (Minus what I originally paid for shipping) was to get an e gift card for THEIR store. A Store I will never purchase from again. Nor will I buy from any of their affiliates. This is a very unethical way to do business. Unscrupulous and disgraceful business model.

I I bought, received the coat Dec 6, returned ,they received back Dec 18 2024sent wrong size ,returned immmediately. Received notice it was returned. They never returned money to their finance co. Now they want me to pay . In March they finally returned money to finance . Now they want me to pay a 100.00 and sum dollars for late fees because I never made anny payments. The did credit the coat. Both Catherine’s and finance co say I have to pay that late charge money or it will keep accumulating each month. I told them to do what they have to do, but what I have to do is NOTHING. This goes on every week or so. One week Catherine’s. Next week finance co

How is this business still in business??? I wish I had read reviews before my order was placed. Terrible return and refund policy and item not as described. Shame on this company for how they treat customers. NEVER AGAIN.

I’m extremely disappointed with Catherine’s customer service. I had placed an order, but due to an unexpected and serious medical emergency, I was hospitalized. I only recently returned home and reached out to customer service to request either a refund or a store credit for the unused item. Given the circumstances, I was hoping for a little understanding or flexibility.

Not only was my request denied with no willingness to make an exception, but the customer service representative I initially spoke with was also incredibly rude and dismissive. It’s disheartening to see a company show such a lack of compassion and care for long-time customers.

I’ve always appreciated Catherine’s for its products, but this experience has left me feeling deeply disappointed and unheard. I sincerely hope the company re-evaluates how it handles cases involving genuine, unforeseen hardships. A little empathy goes a long way.

If I could give no stars for Catherine’s I would. Although I hate that ppl would be without a job at this point they should just close down altogether. Their customer service is awful and inconsiderate to paying customers. I will NEVER order from them nor recommend them to anyone ever!!

I placed an order with Catherine’s/Full Beauty on the 9th January 2025. This order adds up to almost $100 Canadian dollars with the postage. I called the company two weeks ago as I had heard nothing. Oh yes it has been mailed and should be with you in 10 days. I am still waiting. This indicates that the order hadn’t even been mailed until I called. Has it been mailed now, who knows. Very poor service and will not be ordering again and I would also advise anyone else not to order. Very annoyed. Since investigating, this company looks to have a terrible reputation.

I ordered a single item. 8 days later the shipping link is through UPS saying its going to be delivered every day this week before updating and pushing back to tomorrow, but the website support says the item hasn't even shipped yet and it is going through USPS. I just want my money back, they refuse to refund the order. They offered to resend it out in 4 days. I will be doing a chargeback on my card as it is clear I will never actually receive my items.

Chat support is absolutely unhelpful and had no ability to do anything of value to resolve this issue. Instead to get me out of their hair I now I have to wait for an email that I am certain will never come.

Horrible Company. Be careful when ordering as the shipments are taking too long. I enquired about it as I mentioned I was paying 60 Euros in shipment fees. No response. Next thing I knew, the order was cancelled and still no reply from them. The saving grace is that they refunded me. At your own peril ordering from them !

Catherine’s is terrible I bought items for my wife it took 14days to receive them was charged $25.99 shipped by USPS.The items were to big went to return them to get the refund to my card they would charge my card $10.99 or get gift card not for total minus the shipping charge USPS The gift card I will give them to someone that is stupid enough to buy from them.

Terrible. The website clearly says 5-7 day shipping. It was more. I asked for a shipping refund and they refused. They said it was really 10 - 20 days. What? You can’t just change it when it’s convenient for you. They can email every day about their website but they don’t really care about making customers happy.

Lately when I order the items often don’t arrive or arrive very late. Since they don’t charge my card until the item ships I have let it slide.

However, yesterday I received a package that was supposed to contain 3 items. A black skirt, a navy skirt and a navy shirt. The navy skirt was missing. Instead they had put some random pajama bottoms on the bag (WITH THE SKIRT LABEL ON IT). When I called them, they refused to do anything about it unless I return the pajamas first. I explained to them it was their mistake and I needed my skirt or I needed a credit for my skirt. I said I would return the item if they sent me a label, but I wanted to have my skirt sent out immediately. I tried to call three times and all three times they hung up on me while pretending to transfer me to a supervisor.
I used to buy titles from this company and their other companies all the time. And it’s not like I’ve ever complained about a missing items so that’s not it either. Because of this experience, I will never purchase from them or any of their companies ever again.

I’m writing this review to express my deep disappointment in what seems like a misleading sale practice. Your advertised promotion lists jeans at 40% off $79.97, which would make the price $31.98. However, the current listed price is $47.97, a clear discrepancy. When I contacted customer service, I was advised to make the purchase, then follow up with a reference number to avoid being charged the higher price.

Frankly, it would be more appropriate to simply honor the sale and adjust the pricing upfront, rather than creating an unnecessarily complicated process. I hope this issue can be resolved promptly to ensure customer trust and satisfaction.

My wife has been using this card and shopping at Catherines for over 10 years spending thousands, and the problem started when they closed the stores and went to online purchasing. We closed the account last year and canceled the card. But keep getting calls that the balance is overdue. We have paid the "balance due" four times now and will get a call a month or two later with the same thing. What is happening is that when she ordered clothes last year in September then closed the account, they don't take all the money out until you receive your item, which could be a year later. So you will get a huge late fee if you’re 1 second late paying because you never got a invoice. You don't know you have a bill because it's been a year since you closed the account and figured the item was lost because it's been a Fricken year. It is a pure SCAM to get late fees and extra money from customers. Paid it off again today for the 5th time. Wait till next month for another balance on an item ordered 3 years ago but delivered a week ago.

Horrible company. Advertise items as petite and they are not. They sent it to me USPS, but I have to return it by FEDEX or UPS while they deduct $10 for the return of an item they misrepresented. They are many companies to deceive buyers. I ordered from Catherines and now I see my review is a Lane Bryant. The only online places I can trust are HSN and QVC.

I used to love Lane Bryant back in like early 2000s. I have recently bought from there and their styles are just awful now. I bought a shirt that was pretty nice, just very frumpy. The issue is I bought two pairs of pants and after second time wearing the one (4 season pant in navy blue) the plastic, or rubber wtv the material is, threading came out from all the seams giving it a messy dirty look. Even the butt area which people said my bottom was dirty, but it was just all this threading coming out. The second pair of pants, same pant but in black, is ok but there are small holes in here and there in the seams. And it’s not due to being fat either bc it’s on the thinnest part of my calf! Very poorly made in the seams and it’s a huge disappointment to me because their clothing used to be so nice and made so well. For $40 a pair of pants, it's just not worth it anymore and I will no longer be shopping there.

Catherine’s stole 16.95 from my account.. they did this 3 months in a row… They cost me bank fees, bounced checks and my meds were not delivered.. they call it Rewards….
It’s a scam. Took a lot to get my money back…. They should fire who
Ever concocted the rewards scam !