Lanebryant Avis 

I used to love Lane Bryant bras. They were really out of my price range, but my mom would give me a $50 gift card on my birthday every year, and I would wait for a BOGO sale and buy 2. I would do that every 2 years and wear those 2 bras exclusively. Yes, they would last that long!
Last year, I went to work for Lane Bryant as a 2nd job which I really loved. I loved helping other fat people find clothes and bras that really fit, and really showed off their fantastic curves! And, well, WHAT A DISCOUNT!!! For the first time in my life, I had more than 2 really great bras at one time...or so I thought. During my 6 months at LB, I got a total of 12 bras. Keep in mind, this was 1 year ago. Out of those 12, I now have 4 I can wear (and one of those is coming apart at the cup). 4...out of 12. Of the 8 other bras, 5 of them have had the underwire come out and gouge me in the armpit, 2 of them have had the hooks break off (way not too small!), and the last had the straps literally come apart from the cup. I mean, I took them out the lingere wash bag (where they were washed on the gentle cycle) and went to hang them to dry and the straps were dangling, separated from the cups! Their quality has gone so far downhill, it's insane. By the way, I got 4 Totally Smooth, 1 7-way Convertible Strapless bra, and 7 Comfort Bliss. What I have left is the strapless (which I haven't worn yet), 3 Totally Smooth, and 1 Comfort Bliss.
I don't even know what to say at this point to convey my disappointment at this drastic drop in quality over a 2 year period. I purchased the size bra that they fitted me for at the store, which is the same size bra I've worn for absolute years! It's not like I'm size conscious to the point I would deliberately buy a size smaller. I don't care if it's a 1x, 3x, or 6x if it fits comfortably as it should. And with their return policy, which is very strict, once the tags come off it can't be returned. Period. End of discussion. Not going to happen. Even if it's defective or damaged. The ONLY one they took back and exchanged was the one where the straps completely came loose in the wash. Even then, WHILE I WORKED THERE, and they KNEW me, they looked at me like I was a big fat liar and just wanted another COMPLETELY IDENTICAL BRA. It was ridiculous. I would suggest looking at a different brand until they take responsibility for the drop in quality, and do something about it. Especially for the price you pay.

Please be advised: this company is not trustworthy at all. Do NOT give them your credit card details, they will place a hold on your card even if no order is placed. No custom service to help you fix a problem they created, they leave it to the customer to find a solution. It really is the worst customer care I have ever experienced. Stay away!!

I placed an order online with Lane Bryant and ordered the wrong size. I’ve started a return and then never heard anything so I called, only to find out it’s going to be a month before I even get a refund. Ridiculous. You’ve got my product back but you won’t release my funds. I will no longer shop with you for anything because of this.

Spam mailer. I asked them several times to stop sending me emails and they keep spamming me EVERY day 2 to 3 emails! Removing from the newsletter list takes them 10 f....ing days! And they never did it. Now I have enough. Hopefully the police will soon enter this awful company and close it down!

I shopped for a bathing suit online. A pop up comes up stating if I put in my email address, I'll get a coupon for 40% off. I do so. Then it states I must also give my cell number. I do so. I add a dress because hey, I'm getting 40% off. Nope. Go to check out and it states that I can't use that coupon. I check out anyway then get another pop up telling me that if I enter my email address, I'll get free shipping and save the ridiculous shipping fee of 17.99. I do so. Then the next pop up congratulates me for becoming a VIP member with a monthly subscription!! Um, no. I call to cancel it and I'm told it's not in the system yet and that I'll need to call back. I call to cancel the whole order at this point and am told the order is not in the system. Funny because they've already charged my account. I am still working to get my refund, cancel the order and cancel the subscription I never agreed to. I will never shop with Catherine's again. Terrible, misleading website and shopping experience. 100% DO NOT RECOMMEND.

I receive emails from Catherine's always offering me special discounts on my next order. I understand they don't give discounts on perfect price items but when I go to use a coupon for regular priced items it rejects it every time. I finally went back in and ordered a t-shirt and a pair of capris and they wanted $14.98 for shipping! I think I am done with Catherine's. They have exhausted my patience.

Placed a order on Oct 11 to Catherines. Received a confirmation that the order had been shipped on Oct 13 with a tracking number. So, I checked the tracking number. It said tracking number is a dublicate and item was delivered on July 22, in another state with a photo of my ordered item attached. So, I emailed them on Oct 17 stating the issue. They sent me back a email saying sorry for the confusion the item hasn't been shipped yet. So, I sent a request for cancellation due to the fact that this was ordered for a special event and seeing reviews, they have issues with getting out orders. They responded saying they cannot cancel because the item was sent out Oct 13. I sent another email reminding them they had sent me a email saying it had NOT been shipped. So they were either lying now or then. I then requested a correct tracking number if it had been shipped. This is the point I'm with them. I will update any progress. This is a warning for anyone considering shopping with Catherines. Edit: The item arrived today along with a email they sent with the correct tracking. All this could had been avoided if they had just sent the correct tracking (supposedly, I haven't checked to confirm). Instead they sent the message saying it hadn't been shipped. Horrible customer service. I don't plan to ever order from them again.

On August 7, 2023 I placed an order online with Catherine's $280.00 Worth of an order at that. I also had recieved several coupons for 40% and 50% off. When it came time to check out, I could not use either coupon so i called customer service. I was told that I cannot use them because I had an item on back order, I changed item and still was unable to use it. I Was told because I have a third party vendor item in my cart(how does one know that you have a third parry vendor item if you are shopping on catherines website) all these stipulations for a coupon. I just chucked it up as a loss of discount but I needed these items. I received a confirmation order email which said thank you for shopping with us and you will recieve a follow up email once your order has shipped...August 11th I checked my order and no orders found. I called customer service and they stated that my order had been canceled. I was never advised and my Catherines card has a 300.00 balance. Who canceled this order? I asked for a supervisor which was not available. So they transferred me to a specialist named Mike whom kept cutting me off. I asked why it was canceled and he said the only reason an order is canceled is even the customer cancels it or due to non payment. We'll, I didn't cancel it and it was placed on my catherines account so payment was recieved. I cannot replace the order because the balance is On my card, I NEVER RECIEVED AN EMAIL TELLING ME THAT MY ORDER WAS CANCELED and you cannot help me in anyway? He said no and it will take 3-5 bus dys for my account to be credited. He nor the other agent offered an apologies for this inconvenience or the bad customer service that I have recieved. I have shoped with them for years..I bought 2 bras for me, 2 for my mother and 2 pair of stockings each, and it was 280.00... 45.00 for one bra! The overall experience with Catherines was UNACCEPTABLE, UNPROFESSIONAL And this experience has left a bad taste in my mouth. I will be closing my account!!

Horrible return policy. I'm losing $40 to them to return their lousy clothes -- bad material. Bad fit. Horrible return policy.

Be careful of the credit card. I used this credit card in 2023 time before that was 2020. When I uses credit card in 2023 I returned all merchandise but the store didn't add 5cent of my total to credit back my account (I didn't even notice this til I got a statement for late fee balance)...how scandalous is that. I'll never use this card or shop this company again. Now I'm going back/fourth with the company. This world is full of rip offs. Credit my account so there's no late fee "Lane Bryant"!

Lane Bryant, you are truly a winner for years and years I have been looking for for brief panties that cover me and that have the material I like and I could not find them. I mean I bought all kinds of panties and they were nothing like I wanted until I finally tried you. I’m writing you to thank you thank you from the bottom of my heart for making full brief panties that cover me. I am grateful to the core of my being. 10 STARS!!

The bras were a lot smaller than stated.
I did not have a returns lable either.

Do NOT buy from Catherine's! Bought a skirt for $36.00 that didn't fit, they charged me $10.99 shipping to get it and charged me another $10.99 to return it!! Offered me a lousy $14.00 refund!!! What kind of customer service is that?! I will NEVER order from them again!

Today around 7:00 PM, I visited the Lane Bryant in the Arlington Highlands, TX shopping center. Since they were in the middle of a clearance sale, the store was quite busy. I selected half a dozen items and headed toward the dressing room area. An LB associate greeted me, introduced herself as April and led me to a dressing room.

I decided to buy a jumpsuit and three blouses. When I arrived at the checkout, there were two associates manning the register. Each one had a customer. When one of them was free, I approached her. She said she was going to restock and left me standing there. The other associate continued with her existing customer. Just as I was getting irritated at being left high-and-dry by the associate, April came forward from the front of the store and offered to check me out. She was pleasant, interested in my choices and extremely professional.

This particular store is not known to have pleasant staff. April was a clear exception. She restored my good mood with her graciousness. She deserves a promotion!!

One star just to be able to write a review.
Made a(for me) large order of $82. Some items arrived the rest never came. Asked for a refund. They started the process on June 6. And im still waiting!!! Worst costumer service ever. ( Unless the aim is to scare of clients, then they do great).
Keep writing emails to keep them working, now they don’t even reply.

I ordered a 2 piece bikini swimsuit online from Lane Bryant. I only received the top half of the suit. There was NO notification sent to inform me that I would not be receiving the full suit.
I now have no swimsuit to wear on my planned trip.

I ordered the same bra I have used for years only to find skinny boning in the sides and less padding around the underwires. I was nearly in tears after wearing it at work all day. I had to cut the boning out but there was no relief from the lack of underwire padding. Now I am back to searching for another company that makes a comfortable 36H bra. I am so unhappy with this company right now. Customer service was terrible when I called them.

I wish I would have just drove 30 minutes and returned my order to the store to avoid the hassle of trying to get my full refund by returning it through the mail. I thought I'd save myself some gas money but ended up paying for shipping twice. I reached out through live chat and they said they initiated my refund. I check my email after the chat had ended and see they deducted the $5.95 fee for return shipping even though I didn't use their return label. I returned the package through my boyfriend's work and he paid for a UPS label for me. I even provided the tracking number to that agent which was not the same one that was showing on my account. Why they didn't catch this is beyond me. So I tried reaching out again though live chat and that agent is telling me they can't refund me the $5.95 since the refund was already processed! Are you kidding me?! They then said as a courtesy they could give me free expedited shipping on my future order. I explained that I would not be placing another order. So now at this point they are saying they will have to issue a check for $5.95. I just wanted the full amount refunded to my Lane Bryant card as it should have been. So I tried calling. And of course they are trying to offer me a gift card. I don't understand why it is so hard to just refund the full amount. I will definitely not be placing another order with Lane Bryant again.

As a “big” girl I’ve patronized Lane Bryant for a long time. However, I’m done. I always thought the prices were ridiculously high, but somehow I let it go. This week I visited because I had a real need—lost luggage. Every single thing was outrageously overpriced. Every pair of pants was $79. A regular, thin, black t-shirt for casual wear was $29.95. I went to the dollar store in the city where I stayed and bought a similar shirt for $5. Needless to say, I haven’t worn anything I purchased from LB and will be returning it all for purchases at other retailers that are more reasonable. I could see if the styles were more contemporary or the material was of a better quality. It is not. Lane Bryant is the perfect example of taking advantage of a population that has been exploited for profit in the business sector and a prime example of “just because you can doesn’t mean you should.” Frankly, I’m disappointed and disgusted. They need to rethink their business model. They could make much more with a better model.