Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good o... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time... Voir plus
L'entreprise a répondu
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required. Also one does not have to wait... Voir plus
L'entreprise a répondu
Got through on 0333 number immediately. No wait. I had locked myself out of my account. Very polite operator. Nothing was too much trouble. Even when line went dead, Keshawn rang me straight back. Wh... Voir plus
L'entreprise a répondu
4,8
Excellent
6 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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I was given the time to explain all the…
I was given the time to explain all the issues arising and given the patience to deal with everything I needed. I'm very pleased
23 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that Marfe provided the time and patience to address your concerns. Thank you for sharing your positive experience with us!
Keshawn Farquharson was fantastic
Keshawn Farquharson was fantastic, professional, very helpful and supportive. My mobile signal is terrible where I live but he took his time with me and we completed all updates. He told me about other services which you provide and sent his contact email if I needed it. A first class service from Caxton staff. I had also sent proof of my new address and Jessica Naprienko had updated that within minutes, again a first class service. A clear 10/10 and more.
23 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that you had a positive experience. We appreciate your comments regarding the support you received, especially with the updates and address change. It's great to know Keshawn's efforts were helpful. Thank you for your feedback.
Sorted my problem speedily and politely.
20 février 2026
Avis spontané
Réponse de caxton.io
We are happy to hear that we resolved your issue quickly and respectfully. Thank you for your feedback!
Agent was really helpful and assisted…
Agent was really helpful and assisted me to order my second card
20 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that our agent was helpful as you ordered your second card. Thank you for your positive feedback and continued support!
Excellent customer service.
My question was answered quickly and comprehensively.
20 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that your question was answered quickly and comprehensively. We appreciate your positive feedback and your time.
Easy to use website
20 février 2026
Avis spontané
Réponse de caxton.io
Thanks for your feedback; we're glad our website is easy to use, and we value your time and appreciate your review.
Excellent!
Keshawn was very friendly and helpful. He understood my problem straightaway and got working on it and fixed it!
Also thanks to Caxton for offering real human access instead of useless chatbots!
20 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that you had a positive experience! We're so glad that Keshawn was able to quickly resolve the issue for you. We appreciate you mentioning our real human access.
Keshawn was very helpful
Keshawn was very helpful, he even called me back when our call dropped
He resolved my problem and ensured that I fully understand the next steps.
20 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that Keshawn was helpful and resolved your problem. We appreciate you taking the time to share your positive experience with us.
Very good service
Friendly, efficient and professional. My issue was resolved promptly and I was impressed with the way it was handled.
18 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that your issue was resolved with such friendly and professional efficiency. Hannah appreciates you taking the time to leave us this great review!
Keshawn from Caxton was very patient…
Keshawn from Caxton was very patient and persevered to solve my problem with log in. Followed up to check that the problem had been solved.
19 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that Keshawn was patient and helpful in resolving your log-in problem. We appreciate the follow-up was helpful and thank you for your feedback.
Blocked card
Even from abroad, costumer service was able to resolve my problem
19 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that Michael was able to resolve your problem even while you were abroad. Thank you for your feedback.
the problem I had was resolved quickly…
the problem I had was resolved quickly & efficiently - customer service is very good
19 février 2026
Avis spontané
Réponse de caxton.io
We are so glad the issue was resolved quickly and efficiently. We appreciate you taking the time to leave us such a great review.
Keshawn The Star
Keshawn was a star.replied to my queries promptly, and sorted out the email which Caxton had sent. Very efficiently.I told him That I was not very good with computers, and found the Caxton web site difficult.
He did everything he could to sort the situation out, and I truly thank him.
19 février 2026
Avis spontané
Réponse de caxton.io
We appreciate you sharing your experience. We're happy to hear that Keshawn was able to resolve the email issue and provide efficient support, especially considering your difficulties with the website. Thank you for your positive feedback.
My problem was resolved promptly via a…
My problem was resolved promptly via a WhatsApp exchange with a knowledgeable and helpful member of staff.
18 février 2026
Avis spontané
Réponse de caxton.io
We are so glad your issue was resolved quickly through WhatsApp. It's great to hear that Keshawn was both knowledgeable and helpful. Thanks for the review!
Keshawn was very helpful
Keshawn was very helpful in talking me through my change of address
19 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that you found Keshawn helpful during your change-of-address process. We appreciate your positive feedback and thank you!
Marfe was professional friendly and…
Marfe was professional friendly and really helpful in dealing with my query
19 février 2026
Avis spontané
Réponse de caxton.io
We appreciate you sharing your feedback. We are so happy to hear that you found Marfe's service helpful, friendly, and professional.
Fast & efficient change of email…
Fast & efficient change of email address. Thanks for the great service.
18 février 2026
Avis spontané
Réponse de caxton.io
We are delighted to see that Upasna was able to assist you with your Caxton card query and was able to assist with updating your details. We will be sure to let her know she received a great review. Many thanks
Prompt response and helpful solution…
Prompt response and helpful solution with offer of further help if necessary
18 février 2026
Avis spontané
Réponse de caxton.io
We're happy to hear that you had a great experience and your query was resolved. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand.
Incredibly quick response
Incredibly quick response. Sorted out my issue straight away with no delay. Very efficient and friendly.
18 février 2026
Avis spontané
Réponse de caxton.io
We are pleased to see that Hannah was able to assist you with your query quickly. We appreciate you taking the time to leave us a fabulous review. Thanks once again.
Great customer service
I have used Caxton for years and their customer service is efficient, prompt and clear. I dealt with Hannah recently on an erroneous charge on my FX card. She told me how to file the claim and followed up with a clear and concise summary of our conversation and directions.
I have had similar great experiences when arranging FX transactions into the UK.
18 février 2026
Avis spontané
Réponse de caxton.io
We appreciate you sharing your experience. We are happy to hear that the issue was resolved quickly by Hannah and that you were pleased with the service you received. Thank you for your wonderful feedback.
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