caxton.io Avis 6 487

Hannah, made me relax and help me resolve problem with Pin excellent customer service would highly recommend.

I had a couple of issues while I was abroad and using a travel SIM card. I couldn’t receive the text messages to confirm payment. I contacted Caxton through WhatsApp, only available during UK office hours and during the week unfortunately, however, Lauren was brilliant and sorted everything for me.

Kershaw Farquharson was extremely helpful

Wow - I was looking for a card to use abroad without the need for a new current account - there are the likes of Wise but Caxton caught my eye with decent reviews - initial experience of the app / online are excellent and had a lovely unexpected welcome call - very good first impression!

After raising a disputed charge on my card, it was dealt with quickly and resolved to my satisfaction in less than 24 hours.
I would have given 5-stars had it not been quite hard to actually find where to raise this dispute. Navigation to this particular function needs to be made easier to locate - maybe a link from the FAQ would be a good idea, rather than it just stating raise a dispute and then leaving you to try and find this function.

I had problems with my apps Caxton I called customer service i spoke to Hannah she helped alot the services was top services thanks hannah

Prompt, helpful, well informed, and clear advice
Empathetic advisor

Sorted in no time,wonderfully person on phone thanx

Pleasant and helpful customer support.

whatsapp message left and actioned overnight. Great service.

Got to say I've been using Caxton for a few years and I can't really fault them. Customer Service reps are always super helpful and the cards work well in every respect.

Polite, friendly and helpful customer services every time.

First , it was , in relation to other telephone experiences , easy to get through to Hannah . Secondly , Hannah LISTENED to my problems , and without me having to repeat myself , solved them all . Thank you

Very helpful thank you

Very polite and helpful, solved my query quickly.

Saturday Morning didn’t expect a great experience but the girl that answered the phone was simply brilliant & eased me Thur my business. Fantastic service & Friendly to boot. 👍🙂Cheers Hanna

I called Caxton owing to a problem with my PIN (which it turns out must have been my fault). My issue was dealt with rapidly and effectively and the person that I deal with was very polite and pleasant.

I’ve been a Caxton card user for a while and previously had a very good experience using it abroad. I used the card in countries like France, Spain, and the UAE without any problems at all, which is why it’s disappointing to see how unreliable it has recently become for online payments.

Lately, many of my online transactions are being declined. This has happened with services like Temu, Uber Eats, and other online purchases. It’s extremely frustrating because the card should work for normal online payments, yet it often doesn’t.

Recently I tried paying with the card on Temu and noticed that Caxton seems to have added an extra “fraud protection” layer. Instead of receiving the usual verification code to confirm the purchase, I got a message asking if the transaction might be fraudulent and to reply “YES” if I made the purchase. After replying YES, I was able to complete the payment. While I understand the need for security, this feels excessive since I already receive a verification code for transactions, and it just makes the process more complicated.

The lack of customer support is the most frustrating part. During one of the calls, I was asked to email documentation, which I did immediately. After sending all my documents, I never received any response. I called Caxton twice more — they always said the card should be working and that they would escalate the issue to their higher-ups and the IT team — yet I never heard back. I also messaged them three times and still received no reply. Because of this, I have no idea whether there’s just an additional security layer causing the problem, or if there is actually an issue with my card.

It’s particularly concerning because this lack of reliability doesn’t fill me with confidence when travelling abroad. I’m now skeptical about using the card overseas, as it might not work like it used to. I’m genuinely a bit worried that I could be left unable to pay while abroad, which is very stressful.

It’s a real shame because this used to be a card I trusted when travelling and making online purchases. At the moment, the frequent declines combined with the complete lack of responses make it extremely frustrating and difficult to rely on. It would be great if someone from Caxton finally addressed my case and explained why my card isn’t working properly for online transactions.

Having misplaced my card, I contacted Caxton by what’s app and had very prompt and satisfactory service. They couldn’t have been more helpful. I found the whole process of acquiring and using the card very easy and convenient.

Great service, clear explanations.