The CDA Group Ltd. Avis 

Absolutely pleased with the service. Issue was fixed and the exhaust is all working fine.
Issue was managed professionally.

Appointment easy to make
Engineer arrived on time
Issue sorted on the day

The initial person on the phone was very polite and helpful and the engineer did a fantastic job

Excellent service

Turned up on time, fitted new element and oven now working.

On time
Friendly & helpful and showed me how the appliance actually works
Great attitude

replacement swanneck, got within a week, much appreciated

Our CDA wine cooler failed within 10 months. It happened during the hottest time of the year which was very inconvenient. Obviously, that wasn't CDA's fault.

After their engineer visited it was found that there was a gas leak and so CDA decided to replace the unit.

That was obviously the right decision. However, CDA said they would only deliver the new cooler, but refused to take away the old one, which left us with the hassle and cost of having to dispose of it ourselves. This a wrong. We spent well over £500 for the cooler, and it stopped cooling 9-10 months later. We should not be left inconvenienced by their decision to not take the broken one back.

For this reason, if we have to buy a new one in the future, it won't be from CDA.

The 5 stars are for Danny Revill the engineer who had to work within an inadequate ordering system. Wrong part was ordered twice. Today he found the correct part was in his locker when the system told him it wasn’t. His common sense told him to look in the locker even though the system had also told him the correct part had been sent to the customer (me). The incorrect part had been sent to me. Today on his 3rd visit Danny has fixed my hob. It’s taken from 12 May to 27 July to have the fault fixed. The problem is the ordering system.

Svetlin was brilliant today. Very friendly and found the problem right away fixing it in less than half an hour! Thanks so much!

Customer service

(Edited ) Machine broke down within warranty, CDA took three weeks to sort a replacement and then said It was out of warranty, eventually after a lot of back and forth they gave me a new machine and a contribution toward the installation (50%) as they don't have engineers, they repeatedly said it was a gesture of good will however it should have been dealt with in the first place and not after I called in several times to complain and chase. A parts and labour warranty should mean that if your machine breaks and isn’t repairable you get a new one, it’s quite straight forward.

Was recommended 2 parts by CDA for an appliance. Parts were ordered, but on arrival neither parts fitted and CDA were advised on 28th May 2026. Various photo were re-requested yet still the correct parts for the appliance have still not been identified and now CDA are asking me to pay for a return and claim the postage back, which is not acceptable; I don't see why should I provide my personal bank information just because CDA don't want to sort a return postage label. CDA should supply the return postage as it is clearly their error. So I'll be disposing of item as I've given CDA 2 months which is enough time to resolve the issue and I've warned them if they don't respond quickly then that will be my only option as the incorrect parts can't be kept in the large box at the property indefinitely. On this occasion CDA have been a big waste of my time trying to resolve this.

Oven stopped working, assumed it was a steam issue as I could only use it with steam setting for everything, reported and the reply was immediate the first engineer came out over a week later with a part (wrong one) tried but couldn't solve the problem. Reported back and another part was ordered, second engineer came out, pulled oven out of housing and thoroughly checked it over, resolved issue by cancelling current settings and re-setting them so now I can use the oven with and without steam settings, he was amazing, so grateful. Would have given 5 stars but I was over 3 weeks without an oven, long time when you bake a lot.

I bought a CDA Integrated Fridge Freezer - FW872 from you on 5th March 2026.
This appliance is integrated into a static caravan kitchen, It has been installed in accordance with your installation requirements to ensure adequate airflow.
The appliance has a climate class of SN-N-ST or ‘Sub-Tropical’ and the maximum ambient temperature for which it is suitable is 38 degrees according to its Product Information Sheet.
The purpose of the appliance is to refrigerate to between 0 and 5 degrees (3 to 4 degrees being the ideal range) and to freeze to at least -18 degrees. This is to ensure food safety but the appliance often fails to meet these basic requirements.
I accept that being in a static caravan is not an ideal location for this appliance as temperatures are sometimes elevated, in particular during hot periods but, to date, I have not recorded a temperature above 32 degrees.
Over the last 8 weeks the appliance has failed on several occasions (either fridge/freezer or both) and the only way to resolve this has been to power off and on again – a ‘re-boot’. I have spoken to most of the owners on the caravan park and no one else is experiencing the same problem irrespective of make or model.
Your engineers have failed to diagnose the root cause as I continue to have issues with the appliance.
Due to its unreliability, over the past 8 weeks I have been forced to waste quite a lot of food and I cannot leave food in the freezer nor fridge whilst not present at the caravan.
Under the Consumer Rights Act 2015, goods supplied must be fit for purpose. As there was a problem with the goods when I bought them, I have requested that you provide me with a replacement.
They subsequently agreed to replace the faulty goods.

Mick was quick and efficiently mended the oven door

I gave the engineer Michael 5* because he was very polite and hard working, I am very grateful that he got my extractor working again.

Richard the engineer was brilliant, knowledgable and very kind and patient. 100% recommended

Graham was very friendly and fixed the problem within about 20 mins! Highly recommend.