Cellys Avis 

Not rating the haircut one star I’m rating my overall experience with the hairdresser one star. I like an “edgy” alternative style and wanted my hair to match my aesthetic, I had my hair cut where one side is longer the the other but short like a pixie cut. My hair had grown so I went in today for a trim, the hairdresser I had started questioning me about my choice of haircut saying “don’t you want to look pretty?” “Don’t you want long hair?” I honestly felt like I had to explain myself to her. As a professional in the hairdressing industry you would expect her to be more empowering to women not tear them down and start questioning why they want a certain hairstyle. The haircut was done with much reluctance I may add and to say I wish I hadn’t paid this hairdresser is an understatement! I was a regular at my local salon which is Bexleyheath but not anymore. I would much rather go to a hairdresser who doesn’t question my life choices or appearance because my style doesn’t match hers.

I didnt have an apppointment on a very busy Saturday afternoon but a lovely lady called Louise said she would fit me in between the appointments she had. I let Loyuse know my husband had recently passed away and that I had been home for 12 weeks but was going back to work on Monday. Apart from a fantastic cut and blow dry Louise gave me the confidence to go back to work. She has excellent customer service skills and I walked out the salon feeling a million dollars. Even though I didnt have an appointment she didnt rush at all and gave me hints and tips as she cut my hair. I would like to say a massive thank you to Louise. She was amazing and Im so pleased with my lovely haircut but Im thankful for the service she gave me. THANK YOU SO MUCH LOUISE xx

Took my 17 year old daughter in to get a hair cut, she has Autism and the lady doing her hair was so lovely and took time to ask her what she wanted

Very friendly staff. Amazing job. Would always come here again

Dreadful place asked wash and cut sat down started chopping at my hair. Went to pay told 21 pounds I said not washed hair was told would be washed . Worst ever no conditioner no care . Hair looks worse when then I went in please avoid

I went to Celly today at Boscombe branch. I had such a great experience with Suada!
She did an amazing job cutting my hair — I’m truly happy with the result. She is very skilled and clearly knows what she’s doing. On top of that, talking with her was such a pleasure. She made the whole experience comfortable and enjoyable. I really appreciated her professionalism and friendly attitude. I’m so glad I got to know her and I will definitely be coming back. Highly recommended!
Paris

Beware prices do not start from £21 even though their website still advertises this price (2026).
They don’t respond to emails concerning the false advertising and an investigation by trading standards is clearly long overdue.

I popped in yesterday and got an excellent cut and colour.

Asked for face framing layers got a mullet. Ruined my hair and I’m mortified. Salon finish meets kitchen scissor energy. Never go here if you value your hair or your scalp mine was so vigorously washed my eyebrows were popping up and down like yoyos. The women then trotted off down the road with her beach hat and sunglasses on. Appalling.

Awful service ! My daughter and her friends were treated with complete disrespect from the moment they walked in. Their requests were ignored, the consultation was careless, and the stylist clearly lacked basic skill and professionalism.
The haircut was badly done, uneven, and nothing like what was asked for. It looked rushed and amateur, as if no training or attention had been applied at all. When concerns were raised, the staff were dismissive, defensive, and showed no interest in fixing their mistakes.
This salon delivers a disgraceful level of service. Unprofessional, incompetent, and utterly unacceptable, especially when dealing with young clients. I would strongly advise others to avoid this place.

first of all the pricing are there to pull you in then you read the fine print and everything is actually a lot more expensive than it seems. I wanted highlights that were advertised as £60 turned into £120 because apparently it wouldn’t show up on my hair. I paid the money, but had to go get cash out as they only accept cash which is very dodgy. The job was good but faded after literally a few washes. Can’t see it at all anymore it was only a few weeks ago. Guy who did my hair was EXTREMELY rough and it really hurt. He was brushing my wet hair with a tiny comb. The girl next to me complained because he highlights looked blue. They told her it didn’t look blue at all - it looked so blue I felt very bad for her. Overall avoid this dodgy place.

Terrible experience. I believe that the guy who butchered my hair may not have received professional training. I complained to the company and I heard nothing back. Terrible service terrible atmosphere and terrible ‘professionals’.

My wife lost her hair through cancer but it regrew after extensive chemotherapy. She went to Cellys in Portsmouth for a trim but it was a disaster. Uneven, straggly, embarrassing.

She was still unwell and couldn't hang around at the time but went back later to complain.

The staff were unhelpful, showed no sympathy, refused to give any kind of refund.

Customer service was appalling, almost non-existent.
They seem to use amateurs to make money.

A sales professional would welcome complaints because they tell vendors how to improve. But not Cellys who have lost a family or potential customers forever.

I went into cellys and asked for some layers. My layers aren’t even and one side is shorter than the other and the layers aren’t even blended in. I wouldn’t recommend.

Sharmila did my hair before Xmas and I go there every month and I have never been disappointed. I like to have multi coloured hair and this time it had the wow factor. Sharmila is always really helpful and nothing is too much trouble for her. Keep up the good work.

Winifred ( Fred).

Decided to pop in to the Boscomb salon , and came away absolutely delighted with my hair thank you Laura, what a lovely young lady she is.... Credit to your Salon 🙏🌹

We have visited Celly's a few times now. Sandra so you know, it's Kristie and Grace.
Yes there can be a wait, but it is so worth it! They are busy but you never feel like you are being rushed,
Sandra, looked after myself and my daughter, we came out like new women, Sandra is so knowledgeable, professional, and really lovely 😍

I have been going to Cellys for a number of years and although more than once the hairdresser has cut it a bit shorter than I wanted, I have never left feeling so very upset and so very angry as I did this week in Hastings when Tina totally ignored what I asked her to do. I explained how much I wanted taken off the back, leaving the front and sides as they were. It had taken me many months to get it to the length I was happy with and just needed a bit off the back. She cut it all off! She insisted on cutting the sides as well. She was going to do what she wanted and I was pretty much told that she wanted people to see what a great cut I got from her at Cellys. In other words, she knew better than me what I needed. I am so upset. So angry. I will never go back there.

Very helpful lady did my hair cut today and it look lovely just how I wanted it Eastbourne staff are very good