Charles & Ivy Avis 

The delivery from Mark was excellent, he also provided me with some very useful information on another product which I will install on some existing concrete posts, well done Mark👏👍

Ordered an indoor mirrored screen. Paid £30 postage. Took 5weeks to arrive. Wrapped only in clear film and damaged in multiple places. Customer Service set theirselves a window to respond. Took 5 working days to email back, requesting proof before any return label or refund would be considered. Now going into week two! Paid for this item nearly two months ago. Terrible Customer Service.

Anthony made the experience outstanding. Charles & Ivy offers a great product, and the engineer who conducted the site survey was polite and highly knowledgeable about both the product and its installation. The only issue was the long delivery time: I purchased the product in mid-June, but it did not arrive until late September. Although several installation videos were available, there were no location-specific instructions for setting up the materials. Anthony, the delivery driver, restored my confidence in the process. He called twice the day before delivery, arrived early, carefully unloaded everything, and thoroughly explained the installation details, making the process much easier to understand. I can’t thank Anthony enough.

Great product and delivery driver Lewis was absolutely brilliant, big order but put everything where I wanted it

Easy to order and product looks as expected.
Communication between order and delivery could have been better as it took longer than suggested with no updates. Wasnt a problem though as I wasnt in a hurry.
Delivery easy. Anthony, delivery driver, very helpful and informative.
Overall positive experience

This review is about delivery. Once my order was ready , I was emailed dates and times and text messages were sent on timings on the day, plus I was phoned when Mark was an hour out. He recommended using the installation videos, which were partially helpful.

Very smart helpful gave me advice about the product.

Delivery man scratched my gate after needing to close it when tripping over the brick keeping it open to deliver the items. The need to leave a permanent mark and ruin my gate has overshadowed the experience. In future can the need to be unnecessary just be avoided.

James was a pleasant and courteous delivery driver, who was punctual and delivered all our items

Very easy to use website and ordering process. Product arrived as ordered within the agreed timescale. Go messaged 2 days before delivery with a time window, and again morning of delivery. When the driver was on his way I got the last. Driver Mike was very polite and friendly. Delivered the product to the requested location. Excellent service all round.

Delivered in the time window I was given and Daz helpfully went through the order and checked everything off.

A huge thank you to James for our delivery today. He was kind enough to move everything to the back of the house and placed it very neatly together. Really appreciate this level of service and care. Thank you James :)

Lovely delivery driver Anthony - very helpful and apologetic that the initial delivery had been incorrect.
Disappointing that some fence toppers missing initially and survey resulted in over order of panel but under order of infills.

Great service nice looking panels plenty of delivery updates. Paul delivered at the notified time and was very helpful.

Lovely service from start to finish very helpful staff Thankyou ⭐️⭐️⭐️⭐️⭐️

Delivery driver, James, was polite and brought items round to our back garden entrance.

Would have liked to leave a positive response as delivery driver was extremely pleasant, courteous and clearly explained items left and guarantee … however on preparing the items ready for assembling it was noticed that the package of one item, the support posts, was damaged. I would have hoped that the driver would have noticed this and more concerned that if he was aware that he purposely positioned the item so not visible for his delivery photos. I have emailed photos to Charles & Ivy customer service for their comment and response.

Excellent delivery service from Mark. He made sure all goods were carefully stored with no damage. He gave me some valuable installation tips. Very pleased with the quality. Hopefully installation is easy. 10 out of 10.

This is my complete record of service standards from Charles and Ivy.
I had previously bought screens for my deck back in 2021 and thought I'd buy a few matching items and replacements. So I saved money for 3 years to finally place my order after a lot of deliberation. And I also, have reminders every time I placed an order to hold in my basket before parting my money. And I finally took the plunge and based on the estimated delivery dates - I arranged for a trademan booking a slot to have these installed in my garden. So here's the showdown.
26 Mar: Order placed for Fence toppers, post cap and 2 Extra large High planters - Total £1,438.46 incl tax.
30 Mar: Email from C&I stating the order is "slightly delayed till end of May" - more than 2 months of their stipulated terms upon booking. So I asked for compensation and the offer £50 off "next order"! As though their products are cheap enough to order from a poundshop!
4 Apr : Followed up on delivery confirmation, no updates
20 Jun: Reminder for delivery update & since it was 4 months of no updates, and I had made arrangements with tradesmen to stand by to build up the plants but had to cancel since there was no updates for C&I so I asked for the planters to be cancelled and deliver rest of the items and refund me the planters paid.
22 Jun: C&I sends email that order is being processed completely ignoring the fact - I said I will not be taking their order and they said "no problem - we will leave it in a safe spot". My house is on the main road, no driveway, so they'd drop it off curbside?
29 Jun: C&I stated they will assess the compensation once delivery was completed - again ignoring the fact I said I do not want the planters.
01 Jul: Get an update delivery would be on 03 Jul
03 Jul: I did not take the delivery for the planters - C&I deliberately ignored my request to cancel delivery but they sent it anyway.
Sent an email to C&I to refund my money ASAP since I did not take the delivery of the planters.
08 Jul: C&I offered 20% cashback on the planters and redeliver them
21 Jul: They cheekily send me an email to "rate the products"
10 Sep: No refund received, no follow up email sent to "attempt re-delivery" so I sent a reminder.
25 Sep: Still no refund received, no follow up.
So I am waiting for £1,278.80 to be refunded to me, money I saved for 3 years to get this order and they just brushed everything off with insincere apologies!
I will never ever order from them again. Simply appalling disregard for a genuine situation!
If there was ever an example of manipulation and gaslighting from a company - it is this example!