Peter McGarvey has been our lead managing agent this year. He is very professional and has ensured that works are carried out in a timely manner. He takes the initiative and follows through on every... Voir plus
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Lisez les avis des autres
I had a great experience with Charles White. Throughout the entire process, Robyn Rae was incredibly helpful, professional, and responsive. She kept me informed at every stage, was always happy to ans... Voir plus
L'entreprise a répondu
I continue to have great experience working with Peter McGarvey in relation to our apartment at Gregg's Quay Belfast. He has gone above and beyond on a number of occasions to help resolve issues for u... Voir plus
L'entreprise a répondu
Euan is a credit to your company. Ive been so impressed with his level of dedication, nothing is too much trouble and he's always incredibly helpful. Ive dealt with several factors over the years and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Charles White aims to put people at the heart of property management. From simply cutting your grass to full management of your property you’ll find that our approach is characterised by expertise, personal service and a commitment to customer care. Our Vision is simply: “To make a difference in the lives of our clients, team members and communities and to inspire others to do the same”.
Coordonnées de contact
14 New Mart Road, EH14, Edinburgh, Royaume-Uni
- 0131 447 8191
- Robyn.Rae@charleswhite.co.uk
- charleswhite.co.uk
4,3
Excellent
484 avis
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A répondu à 100 % de ses avis négatifs
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If you’re looking for competence and customer care - stay well away!
I am currently a resident and former director of a building managed by Charles White Limited, and unfortunately my experience over several years has been overwhelmingly negative.
Rather than providing confidence and reassurance, their management has consistently resulted in stress, confusion, and the need for constant oversight from residents and directors.
As a director, I have had to liaise with numerous members of staff due to what appears to be a high turnover of personnel, often with varying levels of experience and competence. A recurring issue has been the apparent lack of basic monitoring and quality control over contractors and services for which residents are paying substantial sums.
On more than one occasion, contractors have been paid for work that was either not completed or not completed to the required standard, with these issues only being identified by residents rather than by Charles White themselves. In one particularly concerning example, landscaping contractors were being paid to maintain our grounds every two weeks over an entire quarter, yet they did not attend a single visit. This went unnoticed by Charles White until residents raised the issue. Even then, recovering the funds proved unnecessarily difficult.
Time and again, directors have found themselves checking, questioning, and effectively auditing the work of the management company to ensure basic responsibilities are being fulfilled.
The most recent issue has been particularly alarming. Charles White recently discovered that, due to an administrative error on their part, another building they manage had inadvertently paid our building’s insurance costs through them two years ago. Remarkably, this mistake went unnoticed for two years. As a result, our residents have now been presented with an urgent bill exceeding £9,000 to reimburse the affected building. Despite this being entirely the result of Charles White’s own error, they have declined to offer any financial contribution or meaningful gesture to help mitigate the impact on residents.
What is most disappointing throughout these experiences is the apparent lack of accountability, attention to detail, and commitment to delivering a high standard of property management. Residents and directors should not have to continually monitor the management company to ensure that services are being delivered, invoices are accurate, and financial matters are being handled correctly.
Based on my experience, I cannot recommend Charles White Limited to anyone seeking diligent, proactive, and competent property management. Effective management should provide peace of mind; unfortunately, my experience has been quite the opposite.
3 juin 2026
Avis spontané
Réponse de Charles White Limited
Dear Tim,
Thank you for taking the time to share your feedback. We are very sorry to read of your experience and to learn that our service has fallen short of the standards you expected and were entitled to receive.
We take the concerns you have raised extremely seriously, particularly in relation to contractor oversight, service delivery, communication, and the insurance payment error you described. We fully appreciate the frustration and stress that these issues have caused to you and other residents, and we acknowledge the impact that this has had over an extended period.
We recognise that residents and directors should be able to place trust in their managing agent without feeling the need to repeatedly monitor services, question invoices, or intervene in operational matters. It is clear from your comments that, in your experience, we have not delivered the level of diligence, consistency, and accountability required, and for that we sincerely apologise.
Your feedback has been noted in full and will be reviewed carefully by senior management. We are committed to examining the issues raised, including our internal controls, contractor monitoring procedures, and communication processes, to ensure lessons are learned and improvements are made.
We regret that your experience has led you to lose confidence in our service and that we have not provided the peace of mind that effective property management should offer.
Thank you again for bringing these matters to our attention
- The Charles White Team (NI)
I was having flooring work carried out…
I was having flooring work carried out and the tradesman received a parking penalty notice. I thought that trades vehicles were exempt but that is not the case. I pointed out to CWL that if both permits are already in use then there is no way for a tradesman to attend without being ticketted. CWL negotiated with the parking company and very quickly resolved the issue. Full marks. Philip Robertson
26 mai 2026
Avis spontané
Réponse de Charles White Limited
Good morning, Philip
We appreciate you highlighting the challenges around parking arrangements during works, as we recognise this can be frustrating for both residents and contractors. Where issues do arise, we always aim to work proactively with all parties to find a practical resolution as quickly as possible.
We’re pleased we were able to assist in resolving this matter promptly and that you were satisfied with the outcome. Your feedback is very much appreciated.
Kindest regards,
The Charles White Team
Paul Sanders was great
Paul Sanders was great, responsive, clear and helpful. Thanks to Paul, I was able to arrange my front door replacement before going on holiday.
27 mai 2026
Avis spontané
Réponse de Charles White Limited
Hi Gregory
Thank you for taking the time to share your feedback. We’re delighted to hear about your positive experience with Paul and that he was able to support you in arranging your front door replacement before your holiday.
We’ll be sure to pass on your kind comments to him, as providing clear, timely and helpful support is something we really value.
We appreciate your feedback and your support.
Kindest regards,
The Charles White Team
4 out of 5 Tribunal Cases Taken against this company are successful
There is a website comparing property factors where your will see the numerous tribunal cases taking against Charles White Ltd for their poor business practices.
82% of these cases taken against them have been upheld giving them the worst rating of any property factor in Scotland. Tells quite a different story to the reviews on here.
They have bad reviews on here taken off almost immediately. The positive reviews are all written in the same style and mention staff members by name indicating incentive driven reviews, violating Trustpilot policy.
I have proof that you've had this review removed numerous times. You've also threatened legal action against reviewers on here before (another violation of Trustpilot policy).
26 mai 2026
Avis spontané
Réponse de Charles White Limited
Thank you for your feedback.
We have been unable to verify this review as genuine, as we cannot locate any record of you as a current or former customer. We would always encourage anyone with direct experience of our services to contact us with their details so that we can investigate and address any concerns appropriately.
We would also like to be clear that Charles White Ltd does not offer any form of incentive in exchange for reviews. We maintain a strict approach to feedback to ensure it reflects genuine customer experiences, and reviews are not connected to or influenced by individual members of our staff.
In relation to the comments regarding external comparison websites, we are aware of the scores referenced but fundamentally disagree with the methodology applied, particularly the weighting given to cases progressed to the First-tier Tribunal (FTT). As a regulated property factor, we actively encourage the use of the FTT where appropriate, as this provides independent oversight, allows for transparent resolution of disputes, and supports continuous improvement in service delivery.
While some organisations may choose to resolve matters privately, our approach is to engage openly and constructively through the appropriate regulatory channels. We believe this reflects a commitment to accountability rather than the negative interpretation suggested.
We would also clarify that we do not remove or control reviews on independent third-party platforms. We remain committed to transparency and respond openly to all feedback.
If you are a homeowner and wish to raise a specific concern, we would be happy to assist if you contact us directly. Without verifiable details, we are unable to take this matter further.
- The Charles White Team
23 years of consistently good performance
I was in a property with Charles White as factor for 23 years. I found they consistently did a good job. It's not always easy balancing different tenant demands, or balancing getting stuff done with cost. I think that is under appreciated by many people. When I flagged issues in the development I found them responsive, the portal was easy to use, billing was very transparent, they consulted on issues. They had built very high trust with me because consistency over that length of time counts for a lot - its easy for a new factor bidding to promise the earth, harder to be consistently good for 23 years.
20 mai 2026
Avis spontané
Réponse de Charles White Limited
Thank you for taking the time to leave such a thoughtful review and for your support over such a long period.
We really appreciate your recognition of the challenges involved in managing developments—particularly balancing differing views, prioritising works, and ensuring value for money. It’s encouraging to hear that our approach to communication, transparency and consultation has helped build trust with you over the years.
Consistency is something we work hard to maintain, so your feedback about your 23-year experience means a great deal to us. We’re also pleased that you found our team responsive and our systems easy to use.
While we are naturally very sorry to see the development move to another factor after such a long-standing relationship, we are sincerely grateful for the trust you have placed in us over the years. We wish all owners every success going forward and would welcome the opportunity to work with you again in the future.
Thank you again for your kind words.
-The Charles White Team
Had an issue with surrounding areas…
Had an issue with surrounding areas left unfinished around a new housing development. After 3 + years of continuously being fobbed off, CWL got on board and got it sorted. Special thanks to Jessica Rae who went above and beyond. She was professional and understanding and kept me updated, a credit to CWL. Thankyou
9 mai 2026
Avis spontané
Réponse de Charles White Limited
Dear Elaine,
Thank you for taking the time to leave such a positive review. We really appreciate you sharing your experience.
We understand how frustrating it can be to deal with unresolved issues for an extended period, so we are pleased that we were able to step in and help bring this matter to a satisfactory conclusion.
Your kind words about Jessica are especially appreciated. We’re proud of the high level of service she provides, and it’s great to see her professionalism, dedication and communication recognised.
Thank you again for your feedback—it means a great deal to us.
Kindest regards,
The Charles White
Great help from Paul!
8 mai 2026
Avis spontané
Réponse de Charles White Limited
Dear David,
Thank you for taking the time to leave your feedback.
We’re delighted to hear about your positive experience and your kind words about Paul. We take great pride in providing a helpful and professional service, and it’s always appreciated when this is recognised.
We’ll be sure to pass your feedback on to him.
Thank you again for your support.
Kindest regards,
The Charles White Team
Please don’t injure yourself on
Please don’t injure yourself on
There property through there fault because they’ll allow their gate to cut your severe your finger , fix the problem and blame you . I can’t move my fingers without pain and went through them being stitched on without numbing , 8/9 years ago and I’m still in pain and getting worse , like all management companies they pass the buck and let the little man suffer . DO NOT RENT A PROPERTY IN OLD BAKERS COURT
8 mai 2026
Avis spontané
Réponse de Charles White Limited
Good morning,
We are very sorry to read about your experience and the ongoing impact this has had on you.
We appreciate that you have referenced an incident that occurred a number of years ago, however it is concerning to hear that you are still experiencing difficulties. We take matters of health and safety very seriously and would be keen to understand the circumstances in more detail so that we can review what has been raised.
We would encourage you to contact us directly so we can investigate this further and provide an appropriate response.
Please reach out to Paul Sanders at paul.sanders@charleswhite.co.uk, who will be happy to assist you.
Kindest regards,
The Charles White Team
We’ve been using Charles White…
We’ve been using Charles White Management to manage our property for several years now, and they have been exceptional. Have been in touch with Peter
McGarvey over various issues faced and were addressed effectively when brought to his notice. He is a great asset to us, being available and proposing feasible solutions for better managing the property.
12 avril 2026
Avis spontané
Réponse de Charles White Limited
Dear Sugesh,
Thank you for your kind review, we are delighted that Peter has been able to address your issues so efficiently and we really appreciate your positive feedback
The Charles White Team
Réponse de Charles White Limited
Hi there,
We’re sorry to hear that you feel you had a poor experience. We take all feedback seriously, but unfortunately we haven’t been able to identify you as one of our clients. We’d really appreciate the opportunity to understand what went wrong and put things right.
If you could contact us directly at info@charleswhite.co.uk, we’d be happy to look into this in detail. Customer care is extremely important to us, and we’d value the chance to resolve any concerns.
Kindest regards,
The Charles White Team
Great Experience
I have had Robyn Rae as my Property Manager since 2022, and she has been nothing but consistent, with quick and efficient responses, and very personable to deal with. Anyone is lucky to have her and her team handle your home, all concerns are dealt with in a reliable and professional manner.
26 mars 2026
Avis spontané
Réponse de Charles White Limited
Hi Elly,
Thank you for sharing such a wonderful review. We’re delighted to hear that your experience with Robyn has been consistently positive since 2022. Delivering reliable property management and exceptional customer service is at the heart of what we do, and it’s fantastic to know this has been reflected in your journey with us.
We truly appreciate your trust in our team and are pleased to know your concerns have been handled professionally and efficiently. It’s our pleasure to continue supporting you and ensuring your development is managed with the highest level of care.
Thank you again for your kind feedback!
Kindest regards,
The Charles White Team
Paul Sanders always responds very…
Paul Sanders always responds very quickly, is helpful and polite.
25 mars 2026
Avis spontané
Réponse de Charles White Limited
Good Afternoon,
Thank you so much for your kind review! We’re delighted to hear that Paul has been quick to respond and consistently helpful and polite. We’ll be sure to pass your feedback on to him — it will mean a lot.
Kindest regards,
The Charles White Team
Amy Sutton client relationship manager
Amy Sutton, the client relationship manager, has been highly efficient and supportive in her role as client relationship manager. Most notably she helped us identify a flat owner whose boiler exhaust was leaking causing damage to our flat, and has been consistently focused on seeing this to a conclusion.
19 mars 2026
Avis spontané
Réponse de Charles White Limited
Dear Eric,
Thank you for taking the time to share your feedback. We’re delighted to hear that Amy has been able to support you so effectively. Identifying the source of an issue like a leaking boiler exhaust can be challenging, and we’re pleased that her diligence and proactive approach helped move things toward a resolution.
Providing attentive property management and maintaining strong client relationships are central to what we do, and it’s great to know Amy’s efforts have reflected this. We’ll be sure to pass along your kind words to her and the wider team.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We’re always here to help.
Kindest regards,
The Charles White Team
Robyn has been very helpful with my…
Robyn has been very helpful with my enquiry, quick response and clear communication.
Delighted with the service given
12 mars 2026
Avis spontané
Réponse de Charles White Limited
Hi Zoe,
Thank you so much for taking the time to leave this lovely review. We’re delighted to hear that you found our communication clear and that your enquiry was handled quickly and effectively.
Providing excellent Property Management support is at the heart of what we do, and it’s great to know that your experience with our Edinburgh office reflected this.
Kindest regards,
The Charles White Team
I am a co-owner of a freehold in Derry…
I am a co-owner of a freehold in Derry NI. I asked that Peter at Charles White arrange some extra landscaping works on the estate, and no sooner asked than done. Very efficient and the plants look amazing. Thanks Peter & Charles White. 5 stars.
12 mars 2026
Avis spontané
Réponse de Charles White Limited
Hi Conor,
Thank you for your kind review. We’re delighted to hear that you were pleased with the landscaping works and that Peter was able to arrange everything quickly and efficiently.
At Charles White, we aim to provide a responsive and reliable residential property management and factoring service, ensuring that developments are well maintained and that requests from co-owners are handled promptly. It’s great to know the new planting has made such a positive difference to the estate.
We really appreciate your feedback and your 5-star rating – it means a lot to our property management team.
Kindest regards,
The Charles White Team
This is our complex first year with…
This is our complex first year with Charles White. They have been professional throughout. Our complex is looking so much better now that they are managing the complex. Our complex is inspected every couple of months and any repairs are acted on very promptly using first class tradesman, which takes away the worry and stress from the owners. If there are any queries, they are dealt with very quickly. Charles White get 5* from me.
10 mars 2026
Avis spontané
Réponse de Charles White Limited
Hi Sheila,
Thank you for your wonderful feedback and for taking the time to share your experience. We’re delighted to hear that your first year with Charles White has been a positive one.
Our goal is to provide a professional and proactive residential property management and factoring service, so it’s great to know that the regular inspections, prompt repairs, and support from our property management team have helped improve the complex and give owners greater peace of mind.
We’re especially pleased that the quick response to queries and the work of our trusted contractors has made a difference. Thank you again for the 5-star rating — it’s very much appreciated by the whole property management team at Charles White.
Kindest regards,
The Charles White Team
Well done team
My experience with CWL is very positive, Ryan, Stephen & Sylvia are quick to response to my queries and all work hard to find solutions for any issues raised
12 mars 2026
Avis spontané
Réponse de Charles White Limited
Hi Catherine,
Thank you for your positive feedback. We’re delighted to hear that your experience with Charles White has been a good one.
Ryan, Steven, and Sylvia work hard to provide a responsive and supportive residential property management and factoring service, so it’s great to know their efforts in responding quickly to queries and finding solutions have been helpful.
At Charles White, our property management team is committed to delivering a reliable and proactive service for owners and residents, and your feedback is very much appreciated. Thank you again for taking the time to share your experience.
Kindest regards,
The Charles White Team
Great Service
We felt listened to, any issues are dealt with efficiently and never too much trouble. Our views are valued and acted upon. Relaxed atmosphere and friendly happy manner. They work very hard behind the scenes trying to make sure everything is in order and we are happy with any developments or changes. Great people.
4 février 2026
Avis spontané
Réponse de Charles White Limited
Hi Laura,
Thank you for your kind words and for sharing your experience. We’re really pleased to hear that you feel listened to and that any issues raised have been dealt with efficiently.
At Charles White, we aim to provide a friendly, approachable, and professional residential property management and factoring service where owners feel their views are valued and considered. Our property management team works hard behind the scenes to ensure developments are well maintained and that any changes or improvements are communicated clearly.
It’s great to know that our efforts have helped create a positive and relaxed atmosphere for owners and residents. Your feedback is very much appreciated by everyone in our property management team.
Kindest regards,
The Charles White Team
Avoid this company at all costs
Avoid this company at all costs, the mistakes made were unbelievable. Tried to charge for RACC investigation only to find out after my property was built after this was banned. Charged £198 to replace blown bulbs. Couldn’t overturn a late payment fee that was incorrectly issued. Chased up 2 years after date of moving with another invoice saying they haven’t charged me for everything the first time stating incorrect dates.
5 mars 2026
Avis spontané
Réponse de Charles White Limited
Good Morning,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience, and we appreciate the opportunity to clarify a few points.
Regarding the RACC investigation, we did initially raise this based on the information we had at the time. However, after further review, we identified that your development was not at risk due to its age, and we corrected this within the month. No charge was applied once this was confirmed.
On the late payment fee, whilst this charge was applied inline with our written statement of services, we did issue a full credit as soon as a gesture of goodwill.
In relation to the light repair, this was billed in line with the contractor’s invoice for the work completed - these prices are not something set by CWL. The work was also for to replace a full fitting, which will carry higher costs than just a bulb itself.
Finally, the additional invoice raised at the two‑year mark was the result of an internal review where we found discrepancies in dates used during the original handover. We appreciate that this caused frustration and would be glad to walk through the details to provide full clarity.
We value your feedback and are committed to improving our service. If you’d be open to it, we’d welcome the chance to speak directly and resolve any remaining concerns. Please feel free to contact us at info@charleswhite.co.uk.
Kindest regards,
The Charles White Team
Issue resolved very promptly
2 mars 2026
Avis spontané
Réponse de Charles White Limited
Hi Andrew
Thank you very much for taking the time to leave this 5 star review!
Kindest regards,
The Charles White Team
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