Charles White Limited Avis 

Robyn and her team have given us excellent service throughout the year and respond quickly and effectively to our questions and concerns. They have also met us in our properties to update us, face to face, about issues of concern.

Charles White's service is exemplary, they are extremely proactive and incredibly friendly. We've had the pleasure of having them as our factor for a number of years now and Robyn has been speedy whenever we've need works carrying out, the work has always been up to a great standard too. Certainly feel in safe hands with these guys! Couldn't recommend highly enough!

I have worked with Charles white for over 20 years and have found every single one of their staff to be pleasant, professional and helpful at all times

Paul Sanders was very helpful and quick to respond. He organised contractors to come out and fix two separate issues. Both have now been resolved. Paul is always quick to answer emails which I very much appreciate. Thank you.

Dealt with my query very quickly, both the GB office transferring to Belfast and the Rachel Higginson sorting the query within 24 hours.

Absolute shambles of a company. Client portal never updated. Work not carried out or not done properly. Property manager either of sick, in leave or not available. Emails acknowledged but never fully answered. They choose to answer some parts of an email and ignore questions that they do not want to answer or give false promises. Failed to have a review meeting with directors re finances. No site inspection done and last one done was totally inaccurate.

They are a hideous organisation with a nasty management and very poor service and bad financial management. Avoid at all costs

When the job was raised by the Factors it wasn’t long before electrician came to replace common stair light bulb

Such a pleasure to deal with such cheerful and helpful people. Tracy Convy - take a bow!

Illegal Extortion of residents?

People in our development have been sent letters falsely accusing them of breaching agreement re development rules. These letters indicate each resident has breached this rule and have been charged £14.40 for the letter. This is clear profiteering, charging people, many of whom are elder, by falsely accusing them of breaching rules and making at least £10 profit every time. Worryingly my account was charged on 12/08/24 for a letter that wasn't even printed until 25/09/24, nearly 6 weeks later. This appears to be fraudulent in itself.

Excellent Service. I spoke with Paul Sanders who resolved my problem immediately and without drama. Thank you Paul

Only been dealing with Charles White for a short time but impressed so far. Paul Sanders has been most helpful, answering queries and getting initial matters sorted quickly.

Charles White are great, effective and easy to speak with. Highly recommend.

I have Charles White app on my phone and my I pad I have just been told I can only read site inspections development Documents on PC Laptop so what is the point of having portal if you don’t have PC or Laptop Dorothy Corr

This is my second flat and this is the second time we had Charles White. This is also the second time we changed factor as they take barely any action unless we voice our dissatisfaction at AGMs.
Building insurance is way more expensive that other factor. First time we changed, our insurance went from 350£ to 250£.
I had reported many times that outside doors were degrading because of the weather and no plan was ever offered to repair.
The parking wall is falling. Because it was difficult to find out who the factor was for the building on the other side, one resident was asked to do door to door to find out. Basically, do their job.
Over 12 years we had only 3 or 4 AGM, each requested by the resident.
Even though their staff is friendly, too much talk and not enough action.

We have switched in May with a serious company and now can see the difference in professionalism.
We got monthly report of progress and quarterly call.

Terrible factoring company. Over priced, staff change all the time and poor communication. Avoid

Helped me with my Portal login, I had completely forgotten my username and password. All is now working correctly.

Rachael was extremely helpful & kind in resolving my query. She is very quick to respond which enhances the reputation of the company as a whole.

Really appreciative of Paul Sanders quick and helpful action on a matter I had raised with him. He was friendly and I really felt he had gone above and beyond to help.

Just received a very quick professional response to a query on my account from Rachael Higginson. Thank you for sorting this for me.