Chas Newens Marine Avis 

I ordered an Alko spare wheel frame. It was the best price, shipped the day of ordering online and delivered the next day!! Absolutely faultless service thank you.

Fantastic service. Dock fender received within 24 hours of ordering despite horrendous weather.
Thank you.

bought a brass bell from Chas and the service was great, quick delivery, and item is superb all at a good price, Many thanks Mark

A good product at a very good price. Order processed quickly and delivered promptly

I was in urgent need of some anodes and Chas Newens pulled out all the stops to expedite the order - the speedy delivery exceeded the estimate by several days. A lot of marine stores talk the talk but they certainly walk the walk! Highly recommended.

Brilliant company and very professional very helpful strongly recommend

I received my material after more that 3 weeks and menacing to cancel the order.

I will never buy from them again.

Smooth transaction and very friendly communication. Excellent customer service and great product!
Thank you!

Great service from Jakki, very helpful in getting spare part for my Pela 6000 which I was unable to source elsewhere. Jakki showed perseverance when their trade supplier fell short.
Martin

Prices are wrong on the site . Waste of time and money .

Initially helpful with delivery delay. Chaser email ignored and order arrived shortly thereafter without any communication.
Installed net object holders, but non of the screw covers fitted.
Emailed the company and totally blanked.
Customer service at its worst.
Go elsewhere.

Wanted advice on the purchase of an Osculati trumpet fog horn.
The company representative Julie was very helpful and totally honest.
I am in no doubt that this item was exactly what I wanted also at the lowest and best price available.
Great service.

I wanted a new RIB as a tender for the yacht and while others wanted ridiculous money to transport it to my Cumbrian berth Newans's got it quoted, packed and dispatched the next day. Got the Waveline 360 alu double skin floor and its so much nicer to use than our old rollup and sits nicely on the foredeck while on passage.

Excellent as always! I have been a customer since the 90's & will always come back for the quality parts & freely given, friendly advise.

The team at Chas Newens are truly excellent! Not only do they offer very competitive prices on high value items such as dinghies and outboards, they also go that extra mile when responding to the little fiddly enquiries that we all sometimes have, for unusual items that can be so difficult to source.
I’ve been buying bits for boats for over 40 years and these guys are one of the best companies that I’ve ever dealt with.

A Seaflo water pump system for our boat purchased from Chas Newen stopped working after a few weeks. This was very inconvenient as we were on yacht cruising in an area with few facilities and had no water supply. Contacted Chas Newen expecting some kind of hassle getting problem dealt with, but was completely mistaken. Got an almost immediate response from Jakki, who took in the slightly unusual situation we were in. After a quick "conversation" by messaging, Jakki understood our needs and arranged for a new replacement unit to be sent out immediately without asking for the defective one to be sent back (which would have been difficult to organize) or any similar requirement. At all times I felt I was dealing with a real human being who was genuinely listening and wanting to help, rather than an AI system or whatever. Replacement unit hasn't arrived yet, but thats not surprising since its only 24 hours since contacting Jakki, but I'm assuming it will turn up in the next day or two. In which case I would say that my experience of Chas Newens customer service was first class and that I couldn't have asked for more.

Great service in ordering a SEAFLO pump and Jakki ensured I receive it next day . Highly recomended

I place a order and paid in full on the 3th August 2023. I am still waiting for delivery on the 24th of April 2025. I find this level of service very poor.

can not fault them had a faulty pump they changed it over, in fact Jakki went above and beyond to help resolve. very good service

Ordered an inflatable dingy from them and Julie really went out her way to ensure I got what I wanted and got it to me super fast. Couldn't fault the service or advice I was given.