Runnnnnnn do not trust this company. They donot have no sort of organization within the business. They will continue to give you the run around. This is after replying days and week later. By then it’... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Lin... Voir plus
L'entreprise a répondu
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up... Voir plus
L'entreprise a répondu
I have written around 26 checks since 12/29/15 and recipients are complaining They haven’t received their ACH. Some of the images are showing paid false or processing all three, but they haven’t rec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Coordonnées de contact
Etats-Unis
- checkbook.io
3,3
Moyen
185 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor customer service. Will not work with customers that use this.
Received payment from one of our customers through checkbook.IO
Not very user-friendly
The customer support does not pick up their phone
The email response time is very slow
I will refuse to work with customers that pay through checkbook.io
There are better payment methods with better customer support
1 août 2025
Avis spontané
Réponse de Checkbook
Hi Bogdan,
My name is Eden and I'm a member of the Support team. Thank you for your feedback.
I looked into this issue but unfortunately was not able to find a ticket under your name. Please email us at support@checkbook.io and reference my name and I'll be happy to assist you on any issues you may have.
Best regards,
Eden.
Réponse de Checkbook
Hi Destiny,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved fast as well.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Do Not Use this company
Customer support is awful. I had a recurring payment of $2500 set up to pay a contractor of mine and then we terminated the recurring payment and it still processed a payment after the termination. First, customer support couldn't understand the issue I was having. Second, I am out $2500 and I can't get them to respond and help solve the problem. I have left repeated messages for them and they just won't pay attention to it. They won't talk to me on the phone so all I can do is email support or open a chat window online which they are slow to respond to. This has been going on for almost two months now and they haven't even begun to address the problem.
18 juillet 2025
Avis spontané
Réponse de Checkbook
Hi Mike,
My name is Eden and I'm a member of the Customer Support team. I reviewed your Checkbook account and I can confirm that there is no active recurring payments that we would be able to cancel.
If you have a payment that needs to be voided, please let us know the check number and amount and we'll be happy to assist you further.
If you have any other questions, contact us at support@checkbook.io.
Best regards,
Eden.
I’ve been waiting for my account to be…
I’ve been waiting for my account to be reactivated for quite some time now, and the delay has been frustrating. While the support team has responded to my queries, there’s been no real resolution or urgency. The process feels slow and disorganized, and I still don’t have access. I expected better service and faster turnaround. I hope Trustpilot improves their support system to provide more transparent and timely updates to users.
1 juillet 2025
Avis spontané
Réponse de Checkbook
Hi Gary,
My name is Eden and I'm a member of the Customer Support team. We regularly review accounts and this process is done for yours and Checkbook's protection. If your account is still not enabled, please contact us by email and we'll look into it right away.
If you have any other questions, contact us at support@checkbook.io.
Best regards,
Eden.
I received immediate and excellent…
I received immediate and excellent customer service from Bianca!! She promptly replied to my numerous emails about my situation. With her help, I was able to resolve my issue:-)
25 juin 2025
Avis spontané
Réponse de Checkbook
Hi Naida,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved fast as well.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Réponse de Checkbook
Hi AJ,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved fast as well.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Customer service is non existent
Customer service is non existent. I can’t use this virtual card ANYWHERE AT ALL. denied denied. Even walmart I want my money wyd
12 juin 2025
Avis spontané
Réponse de Checkbook
Hi Johnny,
My name is Eden and I'm a member of the Support team. Thank you for your feedback.
I looked into your virtual card and I see that the funds that were loaded on it have been spent. I have not seen any declined transactions from Walmart. However, the transactions that were declined were to PayPal. Our support team has explained in the chat conversation that unfortunately, it's not possible to send funds to PayPal from a virtual card.
If you have any other questions in regards to your virtual card, please contact us at support@checkbook.io and we're happy to assist you further.
Best regards,
Eden.
Very helpful and patient
Roanne assisted me and was very helpful, kind, and quick with resolving my issue. It was solved within about 3 messages and a day or two. Thank you.
10 juin 2025
Avis spontané
Réponse de Checkbook
Hi Nora,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and your issue was resolved fast as well.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Communication was clear and quick yet…
Communication was clear and quick yet again. I'm so pleased with the entire transaction from A to Z. Quick and easy payment!
22 mai 2025
Avis spontané
Réponse de Checkbook
Hi Michael,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and all was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Réponse de Checkbook
Hi Corina,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and all was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Do not use this company
Do not use this company. Every time I have to be paid by them it is a process to get my funds. With them even confirming bank account and with this they are able to get deposited in and out of my account but when it comes to my check no go. Then instead of finding a way to paye they just suspend my account. Honestly if your a employer please pay threw someone else.
16 mai 2025
Avis spontané
Réponse de Checkbook
Hi Tina,
Thank you for sharing your thoughts with us. We have successfully processed all of your payments that you have received since 2019.
The last payment you received in March 2025 failed due to R04 - Invalid account number used. You have received a payment failure notification email on this, which has also outlined the ways to resolve this so you can receive your funds.
Please check your email or contact the sender directly so they can reissue your payment. This is Checkbook, a payment processing company. We process payments, we don't issue them.
If you have any other questions in regards to your payments, please contact us at support@checkbook.io.
Best regards,
Eden.
Bianca was SUPER NICE and VERY HELPFUL!
GREAT communication! Bianca was SUPER NICE and VERY helpful! She always answered my questions very quickly! Couldn't have asked for better people to work with! Thanks SO MUCH to everyone! Shawn.
27 mai 2025
Avis spontané
Réponse de Checkbook
Hi Shawn,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and all was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Ronan was very patient and helpful
Ronan was very patient and helpful. He quickly resolved the issue.
27 mai 2025
Avis spontané
Réponse de Checkbook
Hi Poppy,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We're so happy that you were assisted quickly and all was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Quick reply
When I emailed them they got back to me quickly with a reply to my question which was nice. I didn’t have to wait for days and days to find out what was going on.
23 mai 2025
Avis spontané
Réponse de Checkbook
Hi Judi,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. It's always great to hear that our team solved the issues quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Amazing Company
Amazing Company, Frank has been ultra-helpful and i recommend 1,000%
20 mai 2025
Avis spontané
Réponse de Checkbook
Hi Mark,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. It's always great to hear that our team solved the issues quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
I was able to connect with a real…
I was able to connect with a real person, and they were very helpful and followed up. Thank you for all your help!
20 mai 2025
Avis spontané
Réponse de Checkbook
Hi Laura,
My name is Eden and I'm a member of the Support team. Thank you for the great review. We are happy that everything was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Voiding Checks
I have asked for support voiding checks that we had to stop-pay twice in the last couple of weeks. Both times, I received quick replies and the void was taken care of within 2 business days.
14 mai 2025
Avis spontané
Réponse de Checkbook
Hi Katy,
My name is Eden and I'm a member of the Support team. Thank you for the great review. We are happy that everything was resolved quickly and efficiently.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Candy is so knowledgeable and friendly
Candy is so knowledgeable and friendly. She always ensures that we are taken care of.
14 mai 2025
Avis spontané
Réponse de Checkbook
Hi Angel,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We are happy that you were assisted in a friendly way and the issue got resolved quickly.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
Fast, Friendly Service
Quick to get back to me regarding my America PAC Petition check after I accidentally keyed an incorrect checking account.
14 mai 2025
Avis spontané
Réponse de Checkbook
Hi there,
My name is Eden and I'm a member of the Support team. Thank you for the awesome review. We are happy that you were assisted quickly and the issue was resolved.
If you have any other questions, please feel free to contact us at support@checkbook.io.
Best regards,
Eden.
They told me my check was deposited…
They told me my check was deposited into my bank I don’t see it anywhere and when I tried to contact them they never responded I am thinking this is a scam
1 mai 2025
Avis spontané
Réponse de Checkbook
Hi Dawn,
Thank you for your feedback. I see that you reached out to our Support team today and one of the team members has answered and requested more information. Unfortunately, we didn't hear back.
In regards to your payment, you selected the MAILED check option on 5/8/25, so your funds will not appear on your bank account. Your check was mailed out 5/8/25 and you will receive it within 10 days to the physical address you have provided.
If you have any other questions on your payment, please email us at support@checkbook.io.
Best regards,
Eden.
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