Runnnnnnn do not trust this company. They donot have no sort of organization within the business. They will continue to give you the run around. This is after replying days and week later. By then it’... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Lin... Voir plus
L'entreprise a répondu
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up... Voir plus
L'entreprise a répondu
I have written around 26 checks since 12/29/15 and recipients are complaining They haven’t received their ACH. Some of the images are showing paid false or processing all three, but they haven’t rec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Coordonnées de contact
Etats-Unis
- checkbook.io
3,3
Moyen
185 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cannot Verify Checks
Horrible experience they cannot verify the checks they have made with citi bank due to this citi bank has my funds on hold they are advising checkbook to reclaim the funds but they refuse so my money is stuck due to suspicious of fraud way to go checkbook
Maybe hire someone to answer the verification phone
23 mars 2025
Avis spontané
Réponse de Checkbook
Hi Chris,
Thank you for your feedback. We have received your many requests and we have called your bank multiple times to verify this check with them. We do not have your funds.
If Citi Bank is not releasing your funds, please contact them directly as this is not within our control anymore. We have processed the payment as we were instructed and have even verified it with your bank.
If you have any further questions, please contact us and open 1 ticket and we will get back to you and assist you.
Best regards,
Eden.
I had some questions this being my…
I had some questions this being my first time to use this product and the customer service was very good and helpful.
17 mars 2025
Avis spontané
Réponse de Checkbook
Hi Dawn,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great feedback. We are happy that your issue was resolved quickly.
If you have any other questions, please do not hesitate to contact us at support@checkbook.io.
Best regards,
Eden.
Terrible product and terrible Support
The support is beyond terrible. It is only email, they do have chat on their website, but nobody answers. It can takes weeks to get any response and the responses read like they are answering someone else's questions. The product is not customer friendly and definitely not business friendly. I would not recommend it to anyone.
4 février 2025
Avis spontané
Réponse de Checkbook
Hi Chris,
my name is Eden and I'm a member of the Support team. Thank you for sharing your experience and feedback with us. I apologize for the delays in responses. Many times our team needs to investigate internally and it can take time.
If you have any other questions, please contact us anytime at support@checkbook.io.
Best regards,
Eden.
Response is terrible
Response is terrible. U can not talk to a person. U get emails asking the same questions I have already answered. They tell u keep looking for the email with link to deposit, I never received email. They said will pass on to someone else, who will ask n say the some thing. I have been getting check since 2020. But in Jan for the past 2 or 3 years the deposit email stop coming. I chat n email with them asking them to fix the problem, And i keep asking. It is now Feb 28, I am still asking for checks/money from Jan.
27 février 2025
Avis spontané
Réponse de Checkbook
Hello Ms. Tyson,
Thank you for sharing your feedback here. You have been sent 378 payments through Checkbook over the past 3+ years, and unfortunately your email address bounces back emails that are sent on a consistent basis. We have asked you to please ask your payment sender to use an alternative email address with a more consistent domain that will not encounter these rejections. Checkbook sends hundreds of thousands of emails each month and we do not have a user that has the same level of undeliverability as we do with your email. A new, updated email address will go far for your payment receiving experience. If you ever have any questions or if we can do anything for you we will be here to assist you at support@checkbook.io
Warm regards,
John Corotis
Concerns about an electronic deposit
I had concerns about an electronic deposit of a check related to a lawsuit settlement. I reached out for help, and Giovanni took my information and escalated my question. Rose responded a week later with some needed information and, with that information, I was able to confirm the deposit. I apologized for adding to the confusion, and Rose very graciously responded. I appreciate the attention I got from Rose and Giovanni, and thank them for resolving my concerns.
25 février 2025
Avis spontané
Réponse de Checkbook
Hi there
thank you for the great feedback. We are happy that your issue was resolved quickly.
If you have any other questions, please do not hesitate to contact us at support@checkbook.io.
Best regards,
Eden.
I was having frustrating issues getting…
I was having frustrating issues getting the payment to my account. Then
Bianca Cayetano reached out and eventually solved my problem. She is absolutely professional.
20 février 2025
Avis spontané
Réponse de Checkbook
Hi Clarence,
thank you for the great feedback. We are happy that your issue was resolved quickly.
If you have any other questions, please do not hesitate to contact us at support@checkbook.io.
Best regards,
Eden.
Top Notch Support
Ronan quickly and accurately correct an issue I was having. Couldn't have asked for anything Better
19 février 2025
Avis spontané
Réponse de Checkbook
Thank you, Scott! We appreciate the kind words, and thank you for working with Checkbook.
Warm regards,
John Corotis
Checkbook.io is a TERRIBLE Business!!
Checkbook.io is a TERRIBLE Business!! It is so unfortunate that they are integrated in Doorloop's Software. Knowing myself, I never would go out of my way to write a review but i'm so dissatisfied with their service and professionalism. Communication is the arch of a good business and they show little to none. From their support chat in app to their email support.checkbook.io. Needing to request a limit increase, i've submitted multiple Bank Statements and Photos of myself holding an I'd. I started my account back in December and we are now coming to the end of February. They've manage to tell me this month that my bank statements address doesn't match my business address. With do details on how to fix this, I responded with my Bank Statements are my home address where my account was set up and Business address is my Office location. As of now I'm not sure what to do next, and honestly this has put a halt to my business. After speaking with Doorloop's service reps they are not happy with Checkbooks services either.
18 février 2025
Avis spontané
Réponse de Checkbook
Hello Brent,
You submitted a limit increase request to Checkbook on 2/3/2025 at 3:37 pm pst. We contacted you on 2/4/2025 at 6:34 am pst informing you why we were unable to verify your account and what was needed in order to be able to verify your business and approve your limit increase request.
We communicated with you until 2/10/2025 where you ultimately did not respond back to Checkbook. On 2/18/2025 you made the needed adjustments and contacted Checkbook at 7:33 am pst asking for a review. At 10:16 am pst this review was created.
We did provide details on what was needed for your account to be verified. You accomplished this today on 2/18/2025, notified Checkbook, and we subsequently approved your limit increase request.
We understand the frustration with not having access to your account, but ultimately this process is done for yours and Checkbook's protection. Once you completed the request and notified Checkbook we were able to proceed.
If you have any questions or if we can do anything for you please let us know.
Warm regards,
Réponse de Checkbook
Hi Richard,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We're happy that you enjoy using our services.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
Checkbook.io has been a huge…
Checkbook.io has been a huge disappointment. They NEVER get back to you. I am about to cancel my property management software because of Checkbook. There is no common sense. How do you limit an outgoing payment to 2k per day when the rent collected was over 5k?!! Unfortunately my software integrates with Checkbook to make payments. So far customer NO service. It is 2/7 and I have been trying to resolve this issue since the third week in Jan. So bad!
7 février 2025
Avis spontané
Réponse de Checkbook
Hi Mia,
Thank you for your feedback. The default sending limit is $2,000 / day. If you wish to increase these limits, you are able to do so through the dashboard by submitting a request there with the amounts that you need for your business.
If you have any other questions on this or would like to know about the status of your limit increase request, email us at support@checkbook.io.
Best regards,
Eden.
A payments company that has no humans to speak with?
How can you trust or rely upon a financial services / payments company that 1) has no phone number to speak with actual humans (their 1-800 number is a message that directs you to EMAIL someone)... and 2) requires you to wait 3 HOURS! just to text CHAT with someone on the web. And I'm supposed to trust them to save my bank account number?
2 février 2025
Avis spontané
Réponse de Checkbook
Hello Brian,
Thank you for sharing your feedback here. We are here to assist you, we just need to know the email address that your payment was sent to, or any details about your payment. Please send an email to support@checkbook.io with this information and we will be able to assist you.
Warm regards,
John Corotis
Great system
Great system, direct transfer to your bank account without any charges, way better than Paypal that charges fees.
27 janvier 2025
Avis spontané
Réponse de Checkbook
Hi there,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. We're happy that you enjoy using our services.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
This company is fraudulent and a scam
This company is fraudulent and a scam, and they do not answer the phone. I received two checks through email from America PAC for the Elon Musk petition referral program. Checkbook.io sent the checks.
I deposited the checks via mobile deposit and my bank flagged the checks and shut my account down saying the checks were fraudulent. When I tried to dispute this matter and explained that they are not fraud, Wells Fargo told me they require verification from Checkbook.io to prove the checks were legitimate. I sent over 30 detailed emails as well as attempted to call them. When you call them, it says “no support agents are available. Leave your number and email and someone will get back to you” and nobody ever calls you.
All I needed them to do was call from a verified phone number and tell my bank the checks were legitimate. They couldn’t even do that.
What financial business does not operate using the phone? It makes no sense.
When I finally do get an email back, it isn’t helpful at all, and my support inquiry is closed and marked completed.
My bank is closing my account on 2/4/25 if I can’t get the checks verified by then. My funds are being held by bank, and I will have to have my long awaited checks recalled and then re-issued if I can’t get this done.
24 janvier 2025
Avis spontané
Réponse de Checkbook
Hello,
The United States of America Inc. sent Mr. Richter two checks through Checkbook. Mr. Richter deposited his checks into his bank account and he reported that his bank initially did not accept the checks. Mr. Richter then endorsed the checks to his girlfriend and reattempted to mobile deposit them. Mr. Richter’s bank then put a freeze on his bank account and communicated to him they were closing his account and would be sending him a cashier’s check for the funds in his account. Checkbook does not know what other activity has occurred on Mr. Richter’s bank account that would cause his bank to be suspicious of his account.
Mr. Richter initially contacted Checkbook on January 21, 2025 at 3:38 pm pst and Checkbook’s initial response was on January 22, 2025 at 10:53 am. We have been in communication with Mr. Richter since then. Checkbook has also called Mr. Richter’s bank at his request and verified the checks which allowed Mr. Richter to proceed with possibly reinstating his account.
The claims from Mr. Richter that Checkbook has not communicated with him are untrue. At this time these two checks have successfully settled and Mr. Richter’s bank has the funds which they will release to him as they proceed with the verification process. I have personally emailed with Mr. Richter to discuss this situation and resolution. If there is anything else we can do to assist please do not hesitate to let us know at support@checkbook.io
Warm regards,
John Corotis
Find another system
System is not intuitive, payments take ages to validate and support is non-existent.
30 janvier 2025
Avis spontané
Réponse de Checkbook
Hi Jonathan,
Thank you for taking the time to share your feedback here. I see that you have multiple tickets with our support team and that all of our team members have been responding to your questions promptly and all of your concerns have been resolved.
If you ever have any other questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Best regards,
Eden.
Giovani replied within 20 minutes of an…
Giovani replied within 20 minutes of an email inquiry. Impressed!
21 janvier 2025
Avis spontané
Réponse de Checkbook
Hi Kevin,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. It's great to hear that our team was able to assist you quickly and effectively!
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
Ach electronic payment submitted to…
Ach electronic payment submitted to known bank account from approved bank account
Sent as a snail mail paper check and took over 7 days.
Tried multiple days/times to get help through chat - nothing but endless loop of chat bot responses no matter what I typed.
Tried to call and just got instructions for how to send an email.
The ACH was SUPPOSED to take 2 days, but took 7. Bill was late. Late fee incurred. Nothing I could do since I was stuck in the "processing" Loop
20 janvier 2025
Avis spontané
Réponse de Checkbook
Hi Allison,
Thank you for taking time to share your feedback with us. Standard ACH takes 4 business days to process. Your payment was created Wednesday, January 15th and started processing that evening. Since Monday, January 20th was a bank holiday due to Martin Luther King Jr. day, your funds will deposit on 1/22/25.
If you have any other questions or if we can do anything for you, please email us at support@checkbook.io and we'll be happy to assist you further.
Best regards,
Eden.
Absolute Worst Customer Service
Absolute worst Customer Service. It took them a week to respond to a question I had submitted through their chat box after selecting to speak to a live agent. A couple of weeks later I had another question and it has yet to be answered. The only reason we have not dropped them is because it is integrated with another software program we use. We may have to drop both soon if this doesn't improve.
Update on 1-27-2025 - The support message I sent on 1-9-2025 & again on 1-10-2025 still has not been answered or even acknowledged. The automated chat says:
"We're offline. Check back later or leave your email to be notified when an agent responds."
I left my email then the chat says: "You'll get an email when an agent replies to your request"
I have not had a response as of today 1-27-2025.
8 janvier 2025
Avis spontané
Réponse de Checkbook
Dear Juan,
Thank you for taking the time to share your feedback here.
We also appreciate your patience while we corresponded. I apologize for the delay you have experienced.
If you ever have any questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Warm regards,
Eden.
It took me no less than 10 emails…
It took me no less than 10 emails back-and-forth, with unclear instruction provided to get resolution. The dashboard is very unclear on how to self service any action. The fact that there is no 800 number to call is very frustrating. The only bright spot was that my helpful emails were responded to very quickly. I would not recommend this service.
7 janvier 2025
Avis spontané
Réponse de Checkbook
Dear Amy,
Thank you for taking the time to share your feedback here.
We also appreciate your patience while we corresponded. I apologize for the delay you have experienced.
If you ever have any questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Warm regards,
Eden.
Checkbook quickly took charge
Checkbook quickly took charge, when I had a problem with a deposit. In no time another payment was issued and went directly into my account!
Thank you, Checkbook for being a reliable, dependable company!!!
3 janvier 2025
Avis spontané
Réponse de Checkbook
Hi Melissa,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. It's great to hear that our team was able to assist you quickly and effectively!
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again. Happy Holidays to you as well.
Kindest regards,
Eden.
Completely inadequate support service!
Completely inadequate support service!
If you do not want to lose your clients, nerves and time then do not think about using this service!
I’m waiting for the answer already 10th day!
mind you
23 décembre 2024
Avis spontané
Réponse de Checkbook
Dear Lilian,
Thank you for taking the time to share your feedback here.
We also appreciate your patience while we corresponded during the verification process. It is important that we complete the verification process entirely in order to ensure Checkbook’s and your financial safety. Unfortunately we were unable to successfully complete the verification process for you so your account will remain disabled for this time.
If you ever have any questions or if there is anything we can do for you please do not hesitate to contact Checkbook Support at support@checkbook.io and we will be here to assist you.
Warm regards,
Eden.
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