My experience is the same as other listed here. Advertise a one off promotional price of £5.95 for car checking report, then shortly after they charge for single report a further unauthorised £39.90... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It’s a scam. Reported to NatWest Fraud team. Fortunately I have legal cover & as it’s a credit card they are obliged to aid recovery under consumer credit act. Checked a car for £5 in April they have... Voir plus
L'entreprise a répondu
After paying for one and only HPI check they started to charge me 39.90 every month for six months without my knowledge or permission. This is the full scale scam. I am calling my bank ASAP. All those... Voir plus
L'entreprise a répondu
Another 1 star review, we had £39.90 taken from our account today without permission. I've tried calling them and filling in the online contact form to complain. I've logged in but no account details... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Checkmycar
Écrit par l'entreprise
Coordonnées de contact
1,0
Mauvais
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
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Les gens ont aussi consulté
Same experience as everyone else
Same experience as everyone else, you pay for a report then get signed up to a random subscription, I've tried contacting them on several occasions but I just get ignored.
It doesn't clearly mention that you get signed up to a subscription and charges you separately from your report in an attempt to hid it, very dodgy
Now disputing through the bank
19 décembre 2025
Avis spontané
Réponse de Checkmycar
Hello Wayne,
We’re very sorry to hear about your experience and understand how frustrating this situation must be. This is not the service standard we aim to provide.
Our platform includes a trial period that allows customers to test the service before any subscription commitment. Subscription details are displayed during the checkout process and in the terms and conditions.
However, we fully understand that this may not have been clear enough in your case, and we take your feedback seriously. We also apologise if you feel your messages were not responded to — this is not acceptable, and we want to resolve it promptly.
To help us investigate and find a fair solution, please contact our support team directly so we can review your account and address the issue as a priority:
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
We hope we can resolve this quickly and restore your trust.
Kind regards,
The CheckMyCar Team
Exercise caution with Checkmycar!
24/01/25 - UPDATE
After contacting checkmycar over the phone they agreed to a refund which I have now received.
Like a lot of other people I paid for a £5.95 car check and then was surprised to see £39.90 debited from my account.
I immediately contacted checkmycar through their contact us page then followed it up with an email asking them to cancel the subscription and issue a refund as I did not want the subscription.
I received a reply stating their T&C's are on the website and therefore they would not issue a refund and then asking me again if I wanted to cancel my subscription which I have done.
I even created an account using the email I used for the car check but when I login I cannot see the car check I paid for that they sent a link for (that no longer works) and there is no mention of a subscription.
I would urge anyone doing car checks to be extremely careful with this company as it was not obvious to me that I was signing up to a subscription service and I still can't see that I have signed up to one. The only evidence is £39.90 being debited from my card.
Update: I have spoken to checkmycar this morning and they have agreed to issue a refund within 7 days. I will update further once I receive the refund.
18 janvier 2026
Avis spontané
Réponse de Checkmycar
Dear Ian,
Thank you for sharing your feedback. We are truly sorry for the frustration caused by the subscription and, more importantly, for the technical difficulties you encountered with your report and account access.
While our 48-hour trial for £5.95 is designed to provide quick access to vehicle data followed by a premium subscription, it is clear that in your case, the service did not perform as expected. If you are unable to see your report or your subscription status in your dashboard, we need to investigate this immediately as a priority technical matter.
We do not want you to pay for a service you cannot access. Please contact our senior support team directly at contact@checkmycar.io or call us at +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.). Mention this review, and we will manually locate your report and settle the billing issue to your satisfaction.
Our goal is to ensure you feel fairly treated. If we can resolve these technical and billing hurdles for you, would you be open to reconsidering your review?
Best regards,
The checkmycar.io Team
Misleading subscription
I purchased a vehicle check for £5.95, believing it was a one‑off payment.
Shortly after, a £39.90 subscription charge was applied without my clear consent.
When I logged into my account, there was no clear or accessible option to cancel the subscription — the only option was to download the report.
I have disputed the charge with my bank, and the subscription has now been cancelled.
I am sharing this to warn other consumers to check carefully before signing up, as the pricing and cancellation are not transparent.
8 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello Brenton,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the unexpected subscription charge.
To clarify, the initial £5.95 payment activates a trial period, which can convert into a monthly subscription if it is not cancelled within the trial timeframe. We understand that the cancellation process should be clearer, and we apologise if it was not easily accessible from your account.
We’re glad to hear that your subscription has now been cancelled. If you would like us to review your case further and look into the charge dispute, please contact us directly so we can assist you:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to improving our transparency and service, and we would appreciate the opportunity to make things right. Once the matter is resolved, we hope you may consider updating your review.
Kind regards,
CheckMyCar Team
Réponse de Checkmycar
Bonjour Adam,
Nous sommes désolés que votre expérience ne vous ait pas satisfait. Nous prenons très au sérieux toute accusation de fraude et souhaitons clarifier votre situation.
Nous vous invitons à nous contacter afin que nous puissions examiner votre dossier et apporter une solution rapide :
📞 +44 20 4579 8987 (Lun–Sam, 8h–20h)
📧 contact@checkmycar.io
Nous espérons pouvoir rétablir votre confiance et, si votre situation est résolue, nous serions reconnaissants si vous envisagiez de mettre à jour votre avis.
Cordialement,
CheckMyCar Team
Once again im a victim used these for a…
Once again im a victim used these for a car check paid £5.95 thinking this was a one time payment, only to find out they take a futher £39.90 off my card three days later unknown that when you use their website you sign up to a subscription as the 1st payment is only for two days , then your subscription starts, it does not stat this on the website if it does most people dnt see it , just think they are paying this one off payment , yes i have emailed them asking to cancel and refund me and i also called them only to be told this £39.90 isn't refundable , but on here they have said they have refunded people, after you call them they will tell you its being handed to the payments team and will either call you back or email you , this is , we shall wait the 48hrs , if no call back or email, i shall be calling again, also i raised a complaint with my bank to try a get it returned.. not happy with this company
14 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello Keith,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the unexpected subscription charge.
To clarify, the initial £5.95 payment activates a trial period, during which the service is accessible for a limited time. If the subscription is not cancelled within this timeframe, the system automatically converts to a monthly subscription. We apologise if this information was not sufficiently clear at the time of purchase.
Regarding your refund request, we take all cases seriously and review them individually. While some refunds may not be applicable depending on the circumstances, we are happy to re-examine your case and ensure it is handled correctly. If you have not received a response from our team yet, we sincerely apologise for the delay.
Please contact us again so we can escalate your case to the payments team and provide you with a clear update:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to resolving any issues and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you may consider updating your review.
Kind regards,
CheckMyCar Team
Exactly as others have said, FRAUD
Exactly as others have said. This company is commiting fraud and luckily it was picked up by my bank. I was charged £5.95, I did NOT sign up to monthly charge of £39.90! This is fraud, do not use them.
7 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello Mike,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge.
If you did not sign up for the monthly subscription, we take this very seriously. We would like to investigate your case urgently and work with you to resolve the issue.
Please contact our team directly so we can review your account and the charges:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We understand your frustration and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you might consider updating your review.
Kind regards,
CheckMyCar Team
I have had exactly the same bad…
I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of.
Barclaycard disputes team are dealing with the matter.
I also blame Google, as a search for Carvertical, brings up this company instead at the top of the listings.
This feels like a scam that should have been stopped by now.
13 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello Robert,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your concern regarding the unexpected charge.
To clarify, when a vehicle report is purchased, a trial period is activated, which can convert into a monthly subscription if it is not cancelled within the trial timeframe. We understand that this should be communicated more clearly, and we apologise if the information was not sufficiently visible at the time of purchase.
We also understand your frustration regarding search results and how you found our service. Please be assured that we are not affiliated with any other company, and we aim to provide a transparent and reliable service.
If you are disputing the charge with your bank, we respect your decision and encourage you to continue working with them. At the same time, we would appreciate the opportunity to review your account directly and help clarify the situation.
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to resolving any issues and would appreciate the opportunity to make things right. Once the matter is resolved, we hope you might consider updating your review.
Kind regards,
CheckMyCar Team
Absolute SCAMMERS!! DO NOT USE!!
Absolute scammers. Pay £5.95 to check a car and then they sneakily take £39.90 as a "subscription fee"
I DID NOT sign up for any subscription!!
My bank is now blocked 🚫 and I have no access to any money!
What's worse is I cannot get you on email nor phone!
SCAMMERS!!!
11 janvier 2026
Avis spontané
Réponse de Checkmycar
Dear Samantha,
We are sincerely sorry to hear about your frustration and the trouble with your bank. We would like to clarify this situation immediately.
At checkmycar.io, we offer an initial car check at a reduced price which includes a trial period to explore our full suite of services. As mentioned in our terms at the time of purchase, this trial converts into a monthly subscription unless cancelled before the end of the trial period. This is likely the charge you are seeing.
We are not "scammers," and we certainly do not want you to be in a difficult financial position. We would like to look into your account right away to assist with a resolution and discuss a possible refund.
Please contact us directly so we can prioritize your case: 📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.) 📧 contact@checkmycar.io
We are committed to making this right and hope that once resolved, you will consider updating your review.
Kind regards,
The checkmycar.io Support Team
Scam
Scam. Paid for one car check and now they've taken a further 39.90 from my account!
9 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello,
We’re very sorry to hear about this and understand how frustrating unexpected charges can be.
Our service includes a trial period, which allows users to try the platform before committing to a subscription. The subscription details, including pricing and cancellation instructions, are shared during checkout and in the confirmation email sent after purchase. We understand that this may sometimes be overlooked, and we are here to help resolve it.
Our support team can review your account, cancel the subscription immediately, and assist with any refund requests for the unintended charges.
Please contact us directly so we can resolve this quickly:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We hope once your case is resolved, you’ll feel confident updating your review. Your satisfaction is our priority.
Kind regards,
The CheckMyCar Team
Duped into a subscription service
Found this company online, whilst looking to purchase a used car a few months ago.
Quality of the reports where okay and showed the information needed, however the way the company delivers it's pricing structure is appalling, I had no idea they where charging me a monthly service.
It isn't clear until it's too late and you find transactions leaving your account for £39.90, there is no warning and even now as I have gone back to re read the pricing it still isn't clear that they are tying you into a subscription.
I was under the impression that the charge would be either 5.95 for a single report or £39.90 for a full month's access to use the report service, not, as was the case, an ongoing subscription service that you cannot cancel within the website.
It turns out I have paid a total of £165.55 for 8 reports I ran between 9/10/25-8/11/25
I noticed £5.95 and £39.90 leave my account and believed that was acceptable, but thought nothing more of it, I have just noticed a further 3x £39.90 payments have left my account without my consent.
I have emailed the company and hope they will resolve the matter swiftly by refunding the 3x £39.90 payments.
Such a shame because the service is pretty good, but the way you are tricked into the subscription without proper safety protocols and procedures is very poor.
Hopefully they can rectify this.
Update 30/1/2026
Received an email from chdckmycar.io to say the subscription has been cancelled, however I am yet to receive a refund for some of the payments made.
It appears that I am not alone in this situation and hope they can resolve the matter swiftly.
8 novembre 2025
Avis spontané
Réponse de Checkmycar
Hello,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to read about your experience and we fully understand how discovering unexpected charges can be frustrating and upsetting.
We would like to clarify that our service includes a trial offer, allowing users to access reports and test the platform before any ongoing commitment. Information regarding the subscription, its price and the cancellation terms is displayed during the checkout process and confirmed in the follow-up email sent after purchase. That said, we absolutely recognise that this may not have been as clear as it should have been in your case, and we take this feedback very seriously.
What matters most to us now is resolving the situation properly. Our support team can:
Review your account and payment history in detail
Cancel the subscription immediately
Assess your request regarding the recent charges and provide a fair resolution
We appreciate that you also highlighted the quality of the reports themselves, and we regret that the pricing experience has overshadowed the usefulness of the service.
Please contact our customer support team directly so we can handle this swiftly and transparently:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Once your case has been reviewed and resolved, we sincerely hope you’ll feel reassured and consider updating your review to reflect the outcome. Your feedback helps us improve.
Kind regards,
The CheckMyCar Team
If I could give zero stars I would
If I could give zero stars I would. We were signed up to a £39.90 subscription without our consent - we received no subscription agreement or explanation on how to terminate. On calling to query the charge, explaining that this is in breach of Consumer Rights and Trading Standards, the call operator was unprofessional and rude - and at several points raised his voice during the call. The operator refused to explain the refund process or how long it would take. When I explained that I would hold the line whilst they checked the process, they went silent and refused to engage in any further conversation. They refused to give me their name and simply kept the line open, staying silent.
9 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello,
We are deeply concerned by your description of the call you had with our team. Providing a professional and respectful service is our absolute priority, and what you described is completely unacceptable. We are launching an internal investigation to identify the call and the operator involved.
Regarding your subscription and Consumer Rights, we want to make this right immediately. We do not require you to "hold the line" for answers.
Please email us directly at contact@checkmycar.io with "MANAGEMENT" in the subject line. A senior manager will personally handle your refund, explain the exact timeline, and send you a formal confirmation of termination.
We sincerely apologize for this experience and are committed to resolving this to your total satisfaction today.
Best regards, The Management Team - CheckMyCar
Check the small writing first
I did a check on a car through check my car payed monies of £5.95 then a few days later they have with drawn £39.90 saying I've subscribed to them, I never saw any subscription when I applied for check , I've used numerous other companies in past but thought I'd give them a chance as saw advert on YouTube video.
Well I have spoken to them about monies and they have reimbursed me the £39.90 easily sorted out the problem
9 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello,
We are truly sorry that your first experience with us, after seeing our advert, has led to this frustration. At CheckMyCar, we use YouTube to reach car buyers who need reliable data, and it is never our intention for the £5.95 trial period to feel like a "scam."
We realize that when you're used to other companies, our subscription model (designed for ongoing monitoring) might come as a surprise. Because we value your trust, we would like to resolve this immediately.
Please contact us so we can process your refund and confirm your cancellation:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are a legitimate UK team and we are here to make this right.
Best regards, The CheckMyCar Team
Réponse de Checkmycar
Hello,
We are sorry to see such a brief and negative comment. We would like to reassure you and anyone reading this that CheckMyCar is a legitimate UK-based vehicle data provider.
Most misunderstandings arise from our trial period offer, which transitions into a subscription to provide ongoing vehicle monitoring. We have a dedicated team available 12 hours a day to assist with any concerns:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
If you have a specific issue with your account, please reach out so we can resolve it immediately.
Best regards, The CheckMyCar Team
Don't ever try them
Don't ever try them ! Is not a proper scam but is not far ...!
17 décembre 2025
Avis spontané
Réponse de Checkmycar
Hello,
Thank you for your feedback. We appreciate you clarifying that we are a real service, though we are sorry you felt the experience was "not far" from a negative one.
CheckMyCar is a legitimate UK-based vehicle data provider. Most of the confusion usually comes from the transition between our £5.95 trial and the monthly subscription. We aim to be as transparent as possible, but we realize there is always room for improvement.
If you have any concerns about your account, please reach out to us:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We would be happy to discuss your experience and ensure your account status is exactly as you want it.
Best regards, The CheckMyCar Team
Absolutely devastated
Absolutely devastated
One check £5.95, then £39.90 taken from my Bank Account.
Just as I thought 2026 would bring me better luck, it lasted 6 days thanks to the Scammers.
I hope that you will never have to go through what I went through in 2025.
I can't believe that you can scoop so low. It's disgraceful how you can do this. I am not sure how you manage to sleep at night!
6 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello,
Reading your message truly saddens us. We never want a customer to feel "devastated" by using our service. Please know that we are real people here, and we sleep much better when our customers are satisfied.
The transition from the £5.95 trial to the subscription is intended to be a helpful tool for car buyers, not a source of distress. Given the difficult start to your year, we would like to review your account immediately to make things right and discuss a full refund of the subscription charge.
Please reach out to us directly so we can support you:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We wish you a much brighter 2026 and look forward to fixing this for you today.
Best regards, The CheckMyCar Team
Don't use this company at all
Don't use this company at all, they charge you full price and there's no option to cancel. I requested my subscription to be cancelled through there only contact details and they completely ignored me and I was charged full price a further two times and they haven't bothered with my refund. Bunch of SCAMMERS
17 décembre 2025
Avis spontané
Réponse de Checkmycar
Hello,
We are sincerely sorry to hear about your experience. We want to clarify that CheckMyCar does not ignore cancellation requests. If you did not receive a reply, it is possible your email was caught in a filter or sent to an unmonitored address.
We offer multiple ways to manage your account, and we certainly do not want you to be charged for a service you've asked to stop. Please contact us right now so we can process your refund for the two charges:
📞 +44 20 4579 8987 (Speak to a real person, Mon–Sat, 8 a.m.–8 p.m.)
📧 contact@checkmycar.io (Please use "URGENT: CANCELLATION" as the subject)
We are a legitimate UK service, and we are committed to making this right for you today.
Best regards, The CheckMyCar Team
As per 1713 other reviews I fell for this
As per 1713 other reviews I fell for this, paid £ 5.95 for a vehicle check then 2 days later £ 39.90 taken out of my account, the information is not clear that you are signing up for a monthly subscription, I contacted the company by email to cancel and had the standard reply with regards to its in the terms and conditions etc however what I did notice in their terms and conditions is that there is a 14 day cooling off period from the time you first request the service (luckily I was well within this). What I will say is that once the 14 day cooling off period was brought to their attention in their terms and conditions I had the amount refunded back to my account within 2 days together with an assurance that all my personal and bank details with be obfuscated from their systems, however I would not recommend this company at best their web portal is not transparent that you are signing up for a monthly subscription
31 décembre 2025
Avis spontané
Réponse de Checkmycar
Hello,
Thank you for your detailed feedback. We are pleased that our team was able to process your refund within 48 hours and confirm the removal of your data from our systems.
We take great pride in strictly following the 14-day cooling-off period, as we are a fully compliant UK-based service. While we aim to make our trial and subscription terms as clear as possible on our payment pages, we appreciate your feedback regarding the transparency of our portal.
We are glad this was resolved to your satisfaction, and we will continue to work on making our terms even more visible for future users.
Best regards, The CheckMyCar Team
SCAM company, should be BLOCKED.
Same as everyone else writing here. Happily paid for a one-off check (£5.95) in December 2024 and then they took £39.90 a couple of weeks later. Contacted my bank to block them and now, over a year later, they've taken another £39.90. They should be totally BLOCKED as a SCAM company.
7 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello,
We are very concerned to hear about your experience. A charge appearing over a year later is highly unusual and certainly not how our service is intended to operate. While our trial period transitions into a subscription, it should remain consistent, not skip a year.
We would like to investigate exactly what happened with your account profile to ensure this is corrected immediately. Please contact our management team directly:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are a legitimate UK-based company and we want to ensure you are fully refunded if an error occurred in our system. We look forward to resolving this with you.
Best regards, The CheckMyCar Team
Do not use! Definitely a scam
Used this to check car details paid initial payment didn't see any subscription details then two days later charged £39.99! I was fuming. Why would you need a subscription?!! I was able to find a telephone number and insisted it was cancelled and insisted on an email being sent to say as much. Will make sure my bank does not make any further payments to them! Do Not Use!!!
7 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello,
We completely understand your frustration regarding the surprise of the £39.99 charge. We are glad you were able to speak with our team and that you received your written cancellation confirmation as requested.
To answer your question, many of our users find the subscription valuable for ongoing vehicle monitoring, such as receiving alerts on status changes, valuation updates, or tracking multiple vehicles during a car search. However, we know this isn't for everyone.
Since your cancellation is already confirmed, no further payments will be attempted. If you have any other questions, we are always here to help:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Best regards, The CheckMyCar Team
Very unclear
Definitely not clear that you are signing up to a subscription service. I noticed the amount of £39.90 after the first payment came out and contacted my bank to put a stop on that payment. They have since tried to take out the same amount twice more. Do not use this company!!
6 janvier 2026
Avis spontané
Réponse de Checkmycar
Hello,
We are sorry to hear that our subscription terms were not clear to you. At CheckMyCar, our 48-hour trial is designed to provide full access to vehicle monitoring, but we understand it might not suit everyone's needs.
When a payment is blocked by a bank without a formal cancellation on our site, our system may automatically retry the transaction to maintain your service access. We want to stop this for you immediately.
Please contact us directly so we can manually close your file and stop all future attempts:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to transparency and are here to help you resolve this today.
Best regards, The CheckMyCar Team
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