Cherishthese Avis 

156
•
TrustScore 2 sur 5

2,0

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Noté 4 sur 5 étoiles

I ordered 2 son bracelets and a wife's silver bracelet. I was pleased with the items. However, the silver bracelet snapped after a couple of days. We contacted customer service via email; they were... Voir plus

Noté 1 sur 5 étoiles

It's now January 13th 2026, and we still have not received our delivery. It appears to be stuck on with a Chinese delivery service somewhere, and all attempts to contact them have come up empty. At... Voir plus

Noté 1 sur 5 étoiles

Absolutely horrible company, no update on the product being delivered and then 10 days later received an update stating it was already delivered 9 days ago. Impossible to get a hold of UniUni the de... Voir plus

Noté 1 sur 5 étoiles

Ordered Forever rose heart box and additional bracelet on 21st November 2023. Arrived damaged on 3rd December 2023. Emailed their support team same day and was asked to send photos of damage which... Voir plus


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2,0

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TrustScore 2 sur 5

156 avis

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43 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

It’s been 20 days and still nothing

It’s been 20 days and still nothing. Their excellent customer service is actually AI generated (see their response ). They show shipping from China (they mentioned they ship from British Columbia. And the ship date playbook aligns with a scam. I hope I am wrong here but sure feels like a scam. Again 29 days and hasn’t left China is not good service. Should have stated that. Facebook will be informed

30 janvier 2025
Avis spontané
Logo de Cherishthese

Réponse de Cherishthese

Hi Tom,

I found an order under your name which I am assuming is yours. The ETA is Saturday for delivery. It is taking longer than expected due to the tariff/customs changes that happened suddenly in early Feb which caused a delay of about 5 days. Our typical delivery times are 8-10 business days for the free standard shipping, based on your order time, we will be over that time frame by about 3 days, which I totally understand is frustrating, please contact us and we can look at some type of compensation here. Regarding the AI, we have 8 real people that work on customer service, however due to the volume of tickets we receive over Valentine's and other holidays, we do enable an AI agent to help with small tasks or give out tracking information, however we have human agents responding to any issues that are not solvable by it, 24 hours a day.

Noté 1 sur 5 étoiles

Still waiting and hoping.

I am 79 and ordered a gift for my lady friend from these folks on the 22nd of January, hoping for delivery for Valentine's Day. Here it is the 19th of February and NO gift. My lady friend thinks now that I do Not care for her. WHY is this happening? She is such a dear lady.

22 janvier 2025
Avis spontané
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Réponse de Cherishthese

Hi Richard,

We're so sorry for the confusion. Your order was out for delivery on Feb 8th, but USPS returned it before it could reach you. It looks like this may have been due to a PO Box delivery issue. We never received any notice from USPS that there was a problem, or we would have reached out sooner! We’d love to make this right—please contact our support team, and we can help get a replacement sent to the correct address.

Noté 1 sur 5 étoiles

My husband is deployed and couldn’t…

My husband is deployed and couldn’t spend this Valentine’s Day with me. So he bought me a necklace and pair of earrings ahead of time to make sure I had something special from him for Vday even though he couldn’t be here. It was guaranteed to arrive on Valentine’s Day but I still haven’t received anything. Very disheartened by this…really hoping this is not a scam..

17 février 2025
Avis spontané
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Réponse de Cherishthese

We're so sorry for the disappointment. We completely understand how meaningful this gift is, and we never want to let anyone down—especially in such an important moment. Our Valentine's Day guarantee applied to orders placed before Feb 3rd, and your order was just outside that timeframe. That said, we see that your package is still on its way and was unfortunately delayed due to unexpected customs backlogs earlier this month (related to the tariff/customs announcements that were in place for a few days). We can assure you that your order is real, and we truly appreciate your patience. Please reach out to our support team, and we’d be happy to keep a close eye on the delivery for you

Noté 3 sur 5 étoiles

Got this item 4 days later than…

Got this item 4 days later than expected. The message in the drawer, is so small, my wife thought it was fine print, need to enlarge the fonts. Disappointed in the size of the message.

15 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Scammed?

Very unhappy … Ordered 2/5/2025… was told it would be delivered 5-7 days… delivering it before Valentine's Day, I still have not even received a shipping confirmation however they have charged my credit card! .Thinking I may have been scammed!

15 février 2025
Avis spontané
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Réponse de Cherishthese

Hi Krissy,

We’re so sorry for the frustration. We completely understand the importance of receiving your order on time, especially for Valentine’s Day. Your order was placed with our free 8-10 business day shipping option, rather than our priority 5-7 business day shipping. Since it was placed after our Valentine’s Day guarantee (Feb 3), it wasn’t expected to arrive by the 14th. That said, we can see it’s actively moving through USPS and should be delivered very soon! We absolutely assure you this is not a scam, and we appreciate your patience. If you need further updates, please don’t hesitate to reach out to our support team

Noté 1 sur 5 étoiles

Unfortunately

Unfortunately, I wished I can leave a good review but the purchased process to the shipping and handling has taken so long. It's been over three weeks now. I am still waiting on my gift to arrive. The customer support is nonexistent. It's just an A.I reassuring you in the most basic way. The support team doesn't exist. If you want something more efficient, I would not recommend this at all. You're best off getting from a better authentic site who will care for you.

16 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Men be warned

Men be warned! When you give a woman a card that says “You will never find someone who loves you like I do.”, she may think that you mean she will never find someone who loves her “as much” as you do. Although the necklace, earrings, and bracelet in the apple box with the rose was well received, my Valentine’s Day weekend was somewhat ruined by the card inside. My wife is a beautiful woman inside and out and it’s safe to say there are plenty of men in the world to love her as much or even more than me when I’m gone someday. You may feel as I do that everyone has a different kind or brand of love that is unique, different and personal to each of us. Do not expect that your wife or girlfriend will feel the same about “love you like I do” and opt for a different card message if possible.

15 février 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered on the 4th of February for…

I ordered on the 4th of February for valentines day with being ok if it arrived a day or two later even. Today is the 15th and tracking shows it is still in China while I live in Texas. It seems like a scam and if itsnt, it is a terrible service, would not recommend. Very disappointed

15 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Ordered Forever Rose for my wife for…

Ordered Forever Rose for my wife for Valentine’s Day. Has not even shipped yet. Still processing. Emailed and text “Cherish These” and only got apology and excuses. Worst company ever. Asked for a refund and got no response, crickets. Will dispute charge with credit card company.

Since I can’t reply to the posting Cherish These put below this, I’ll address it now. I ordered on the 9th of February and have been checking each day if it was shipped or even processed. It is still in processing according to their website. While I do live in Alaska, this would not be a problem except your product is coming from CHINA. And even if I paid the stupid price to get it here in 5-6 days with Priority it would not matter since IT STILL HAS NOT SHIPPED according to your website and the call I made to customer service. I don’t have a recorded call for customer service, but I do have plenty of pictures of your website with my order date, each day I checked, and seen that it is “still being processed by the shipper” and a copy of the deliver expected times. Also no where does it say this item is coming from overseas, let alone CHINA. So yes I would indeed like a full refund. And will update this site if and when I receive it. Until then, my comments stand. DON’T DO BUSINESS WITH CHERISH THESE unless you have plenty of time to wait for it to even ship. Anyone who would like pictures for proof, drop a email to “im a us pilot” at gee mail. I would love to prove how bad they are.

8 février 2025
Avis spontané
Logo de Cherishthese

Réponse de Cherishthese

Hi Mark,

I took a look and it seems like you placed this order 4 days before Valentine's Day which is way over our guaranteed delivery date. Our delivery times are typically 8-10 business days. Since you are located in Alaska, it does take a bit longer to ship out as well. We are happy to cancel/refund this order for you.

Noté 1 sur 5 étoiles

My husband ordered a heart for $69.99…

My husband ordered a heart for $69.99 on February 1st, it never showed up and my husband was very disappointed ☹️ I have contacted them and e-mailed them twice with no response, I will be contacting the BBB soon!!!

1 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Not delivered

I ordered an item Jan 17th for Valentines Day. Have not received anything and replies to all my emails were AI so no answers. I've asked for refund and have heard nothing. Very dissapointed.

After ordering in Feb package was received in March. It was a shame as it was a nice item and if arrived on time I would have given 5 stars. In mean time I was refunded my money a few days before i received the package. I was told to keep it even though I was refunded my money. Too bad on the delay.

16 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

SLOWWWWWW DELIVERY TIME

I placed my order back on January 21 with the expectation that it would be delivered before Valentines Day since it stated that it would arrive in 7-10 business days Well here it is February 14th and from what I can tell based on their crappy tracking its still in Los Angeles and has been since February 11th. If the product is anything like their delivery service and communication I will be returning for a refund. Will NEVER shop here again!

14 février 2025
Avis spontané
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Réponse de Cherishthese

Hi Bill,

I do apologize for this situation. The tariff/customs changes caused a massive delay with orders during that time.

We do have a v-day guarantee and stand by it. We'll be refunding your order + you can keep it when it arrives. We did sort out this issue to ensure no future deliveries have this problem but I do absolutely understand your frustration here.

Noté 1 sur 5 étoiles

Worst company ever ordered from

No package came and it's been way longer than their time line

14 février 2025
Avis spontané
Logo de Cherishthese

Réponse de Cherishthese

Hi C.

I do apologize for this situation. The tariff/customs changes caused a massive delay with orders during that time.

We do have a v-day guarantee and stand by it. We've refunded your order + you can keep it when it arrives. We did sort out this issue to ensure no future deliveries have this problem but I do absolutely understand your frustration here.

Noté 1 sur 5 étoiles

Ordered Valentine present said it would…

Ordered Valentine present said it would be here on time.. nope.. still sitting in China per tracking.. not happy, people read these reviews so you don't get stuck like me

Edit: so I still have yet to receive, and they FINALLY responded to my email.. they say once I receive it if I want to keep it they will attempt a 15% refund... Lmao it was a Valentines day guaranteed item lol

13 février 2025
Avis spontané
Noté 1 sur 5 étoiles

I ordered 2 items on 1/24/25 and I am…

I ordered 2 items on 1/24/25 and I am still waiting on 2/12/25. I have called and left numerous messages with no responses. When I send emails it is answered by AI with information that I can not use, because of this I am going to have to spend extra money on something else. I feel like I was scammed, this will probably be my first and last time using the company.

Thanks for reaching out, but someone from your company emailed me yesterday and told me that can either offer me 15% of my order or I can return everything if I wanted a full refund. So, which is it?

23 janvier 2025
Avis spontané
Logo de Cherishthese

Réponse de Cherishthese

Hey Aundray, I totally get your frustration here. We do ship from multiple areas (USA,CA,China) depending on the speed/product stock. We do have a v-day guarantee and stand by it. We'll be refunding your order + you can keep it when it arrives. What happened here is during the shipment, the tariffs were announced which forced customs in the USA to change how they dealt with packages coming in from our locations, so any packages arriving during that time had about a 3-5 day additional delay which was unexpected. It's all sorted now with new paperwork we have to fill out for each order but it did impact those orders, but like I said, we stand by the guarantee here and will get you a full refund/you keep the product.

Noté 1 sur 5 étoiles

I ordered a rose on 1st February

I ordered a rose on 1st February. It has not arrived. Surely the company must realise that it was for valentines day. At the same time I ordered somehouse hold items. From a different company but from China, they arrived several days ago

1 février 2025
Avis spontané
Logo de Cherishthese

Réponse de Cherishthese

Hi Philip, I totally get your frustration here. We do ship from multiple areas (USA,CA,China) depending on the speed/product stock. We do have a v-day guarantee and stand by it. We'll be refunding your order + you can keep it when it arrives. What happened here is during the shipment, the tariffs were announced which forced customs in the USA to change how they dealt with packages coming in from our locations, so any packages arriving during that time had about a 3-5 day additional delay which was unexpected. It's all sorted now with new paperwork we have to fill out for each order but it did impact those orders, but like I said, we stand by the guarantee here and will get you a full refund/you keep the product.

Noté 1 sur 5 étoiles

poor delivery date

just been informed delivery will be 1st week April

10 février 2025
Avis spontané
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Réponse de Cherishthese

Hi Paul,

None of our orders are scheduled to arrive that far out. It sounds like you may have received a phishing email or something similar. Please disregard that and reach out to us for further clarification.

Noté 5 sur 5 étoiles

THE Customer Service was AMAZING

THE Customer Service was AMAZING. I ordered 2 of the men's bracelets for my 2 adult sons. They arrived on time and they were super nice. I gave them to my sons (ages 36 and 31) and they said thank you, but both of them told me they were nice, but they were not really "their taste" and they would probably not wear them. I was bummed out and I called the company to find out about returning them & getting my money back. They returned my phone calls (a few times actually! A LIVE person!). They were super nice and they said no problem and they refunded my money. I was so happily surprised and. I think they look great and might be better for younger men...my sons don't wear jewelry, so I don't know what I was thinking!

10 janvier 2025
Avis spontané

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