Summoraft Avis 

92
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

They were prompt and professional with an inquiry I had concerning an order I placed. I discovered it was actually a misunderstanding on my part 🤦🏼‍♀️ Their quick response solved the mystery that tu... Voir plus

Noté 1 sur 5 étoiles

I bought a bracelet for my son and after a few days of wearing it the beads broke and got onto the company. They offered me 30% off my next order, I sent them photos of the broken bracelet as they ask... Voir plus

Noté 5 sur 5 étoiles

I had a small issue with a bracelet that I ordered for my son. It came with something missing. The costumer service was quick to respond and top notch. I have never had such a positive smooth experi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I purchased the mens bracelet for my son who is going through a rough patch and the bracelet was perfect to help him remember he is not alone,hoping when he looked at it daily it will remind him on h... Voir plus


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

92 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

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4,1

Tous les avis

(92)

92 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

They were prompt and professional with…

They were prompt and professional with an inquiry I had concerning an order I placed. I discovered it was actually a misunderstanding on my part 🤦🏼‍♀️ Their quick response solved the mystery that turned out not to he a mystery at all. It was appreciated to do business with such a reputable company!

25 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent

I'm able to share this gift because of their customer service. They do care! Will be buying from again!

23 août 2026
Avis spontané
Noté 1 sur 5 étoiles

I bought a bracelet for my son and…

I bought a bracelet for my son and after a few days of wearing it the beads broke and got onto the company. They offered me 30% off my next order, I sent them photos of the broken bracelet as they asked for and still they offered me no refund or replacement or repair. I do not recommend this company.

9 août 2026
Avis spontané
Noté 5 sur 5 étoiles

I had a small issue with a bracelet…

I had a small issue with a bracelet that I ordered for my son. It came with something missing. The costumer service was quick to respond and top notch. I have never had such a positive smooth experience with a costumer service department!! I will definitely using this company for future purchases.

2 août 2026
Avis spontané
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Réponse de Summoraft

Hi Maura,

Thank you so much for your wonderful review! We’re very happy we could quickly resolve the issue with your son’s bracelet and make the experience a positive one. Your kind words about our customer service team truly mean a lot to us.

We look forward to helping you again in the future and hope your son enjoys his special keepsake for years to come.

— The Summoraft Team

Noté 1 sur 5 étoiles

Gave this as a gift to my son

Gave this as a gift to my son, he loved it! It was the leather and tiger eye beaded one. Unfortunately, the beaded strand broke after a short time. When I reached out, they advised me I could buy a new one at 30% off. Why would I pay for another one?? So disappointed!

13 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Poor quality, poor customer service

I purchased a bracelet for my son a month ago, it arrived a week later no problem. My son wore it for 3 weeks and then the plastic line came loose and all the beads fell on on to the kitchen floor. Reported this to summoraft and they offered me a replacement at 50%. Not happy with there customer service one bit.

13 août 2026
Avis spontané
Noté 4 sur 5 étoiles

Problem solved!

I had an issue with one of the bracelets. They requested pictures and a video so they could have a visual of the problem. Customer service was understanding, accommodating, and professional. My replacement just arrived, and it's perfect. Thank you!

15 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Bought a bracelet for my adult son…

Bought a bracelet for my adult son which I will give to him next week. Looks really nice with a lovely message. Company is very easy to deal with. They are a small business and really put their all into ensuring you get what you wanted. Would highly recommend them as customer service is also excellent.

10 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Blown away

At a difficult time I found this beautifully dedicated bracelet that I thought would be perfect to reconnect with my son. I couldn’t wait for him to receive. Since he wouldn’t respond to texts or calls I had no way of confirming if he received it. Unfortunately, it seems to have stolen—after reconnecting with him after months of silence. I reached out to this seller, and I’m blown away by the offer to resend the gift to my son-so long as I pay for shipping. It’s more than generous and fair and I must applaud them not only for caring but responding so quickly. I waited at first because I thought a neighbor would turn it in as it’s a personalized gift—why would anyone take this. Anyhow I must leave a review for the excellent customer service—I look forward to hopefully seeing my son receive a gift that I would hope stays with him for life. Thank you Summoraft.

13 juillet 2026
Avis spontané
Logo de Summoraft

Réponse de Summoraft

Natalie, thank you so much for taking the time to share this, especially given the circumstances surrounding your gift. We understand how meaningful this bracelet is and what it represents for you and your son. We’re very glad we could help arrange another one for you, and we truly hope it reaches him safely and becomes a keepsake he can cherish for years. Thank you for your kind words and for trusting Summoraft with something so personal.

Noté 1 sur 5 étoiles

Doesn’t last

I purchased a tiger’s eye bracket for my son’s graduation. It didn’t last two months before breaking. The wire with the beads dislodged and all the beads fell off. Very disappointing and disappointed that a gift that supposed to sentimental and thoughtful can’t last more than two months.
Support offered me 50% off a new purchase for a review. Not wasting anymore money on something that won’t last.

5 juin 2026
Avis spontané
Logo de Summoraft

Réponse de Summoraft

We’re very sorry to hear about the issue with your son’s Tiger Eye Bracelet. A personalized graduation gift is meant to be a meaningful keepsake, and we would like the opportunity to help.

Please reach out to us directly at help@summoraft.com with your order number and a photo of the bracelet so our team can review what happened and assist you with a resolution.

We also want to clarify that our support is not conditioned on leaving a review. Please contact us directly so we can take care of this for you.

Noté 1 sur 5 étoiles

WHERES MY PURCHASE??

WHERES MY PURCHASE??? ORDER 8/01/26 STILL WAITING! Order 108093

11 août 2026
Avis spontané
Logo de Summoraft

Réponse de Summoraft

Hi Evelyn, your personalized Order #108093 is actively in transit. The latest GOFO scan today, August 11, confirms it arrived at the Melrose Park, IL Regional Hub and is progressing toward delivery in Royal Oak, Michigan.

For complete order and tracking details, please check your email—we just sent you an update.

— Summoraft Customer Experience Team

Noté 4 sur 5 étoiles

Great customer service

I bought this bracelet for my son’s birthday and we were both very happy with it. Unfortunately, it broke within a month of him receiving it. I reached out to customer support and they replied promptly, offering the resolution of a replacement at 50% off. I am happy to give the product another try.

11 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Wonderful Customer Service

I've just received mine today for my son ❣️✨️✨️... He loved it and the quality looks very good. He's 25 and I engraved "Pray About It" I told him any and everything Pray about it! My size is a little small I emailed and got a response back very quickly... so far I'm very satisfied ✨️

10 août 2026
Avis spontané
Noté 4 sur 5 étoiles

Buying a second one

I purchased a bracelet for my daughter to give to her son. He loved it, but it broke and was unretrievable. So I just purchased him another one from me as his grandmother to my grandson...
I forgot the engraving sent them an email I really hope they catch it and can help me out

9 août 2026
Avis spontané
Noté 5 sur 5 étoiles

I purchased this for my son after he…

I purchased this for my son after he went through an incredibly traumatic experience. When I saw the ad for this bracelet and the words that were written in the box, I knew this is what I needed to get him for his birthday. He loved it and did not take it off until it suddenly broke. The quick response from the customer service team was amazing and I am so appreciative for the care that they give their customers.

7 août 2026
Avis spontané
Noté 5 sur 5 étoiles

I purchased the mens bracelet for my…

I purchased the mens bracelet for my son who is going through a rough patch and the bracelet was perfect to help him remember he is not alone,hoping when he looked at it daily it will remind him on how special and strong he is. Unfortunately the item broke in two days of receiving it. Things happen. I responded to customer service via email. Within 24 hours a new bracelet was shipped out. The customer service was outstanding, supportive and I am beyond grateful.

5 août 2026
Avis spontané

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