Summoraft Avis 

I ordered the Engraved Tiger Eye Son Bracelet after seeing several styles of these for a couple of years and loved this message and bracelet. I ordered the normal based on it noted as most used (he’s not a large size usually gets a size medium in clothes). I chose not to engrave it. Unfortunately it’s too big. I thought there would be no issues exchanging it even if I had to pay the return shipping. Unfortunately the Summoraft Support Team was not willing to exchange or accommodate my request at all. I requested several times that they reconsider based on the easy refund exchange policy and 30 day guarantee they advertise. They claim this was custom sized for my son therefore does not apply and cannot do anything to help. I am not a complainer, I typically do not post negative reviews and prefer to post positive experiences to give the credit deserved. However, I am so upset over this experience and cannot believe a company selling products that deliver emotional messages is so unwilling to exchange.

I bought this for my son going through some rough times. He absolutely loves it but I bought one size too large. The customer service department was helpful and quick in resolving the issue and helping me get the correct size. Thank you!

The first one came apart and they did replace it really fast. I gifted it to my grandson at his graduation and boy did it make him cry for sure. He gave me a bone crushed hug. It is gorgeous. Thank you

The bracelet was a wonderful gift. My son encountered some ussues and the wonderful customer support team rectified it 2 days!

My son loves the bracelet. Immediately put it on and wears it daily. It means just as much to his mom and me seeing him wear it knowing the message it carries from us. Great product snd excellent customer service.

What a service! It blew my head away. A bracelet for my son was deliverd over week ago but I could not open it as it was certainly faulty somewhere. Summoraft were brilliant and kind enough to send me a replacement straight away. Thank you very much Summoraft.

All I can say is WOW!!!!
I lost all my info on the order and I cold called. My call was answered on the third ring and the assistance and care I received was exemplary!!!
This does not happen in today’s world!
I can’t wait receive the bracelet so I can add to my review!
Thanks
Tammie

The bracelet was beautiful. After reading other reviews, I feel I was mislead twice. There is no engraving or opportunity to engrave when purchased. It was too small for my son’s wrist and they refused to refund. It has not been worn and they don’t make big enough for his wrist but argued the size is no reason for refund. I can’t do anything with it and they will not refund. I let them know immediately and even got size of my son’s wrist as asked. There is no customization or personalization. The size “big” was one of their options. I will not be shopping it again. They broke their policy as stated to me.

Summoraft has amazing items. I'm thrilled that I was able to get my son a wonderful bracelet for Father's Day ( he's a dad now too)

The bracelet is well-made and looks nice. My son really liked it but it was too large. (My fault for not measuring). Customer service was fast and helpful in giving me a discount on a reorder.

Excellent service!!! Thank u so muchhhh, u guys rock!!!

I was very happy with my experience. The bracelet is beautiful and appears to be excellent quality. I accidentally ordered the wrong size, and the customer service was outstanding—prompt, courteous, and incredibly easy to work with throughout the exchange process. The replacement was handled quickly and efficiently. I would definitely recommend this company and would happily purchase from them again.

I ordered a customize bracelet for my son that was unfortunately too big. Customer service were quick to answer and help to resolve the issue so my son could enjoy this high quality keepsake. I recommend their products.

Excellent customer service and an upstanding company that backs their product!I had a major shipping issue where my package arrived 16 days after ordering—outside the 7-10 day estimate—and the white shipping bag was completely ripped open and empty. I checked with my local USPS office, and they confirmed the sender is ultimately responsible for ensuring the product safely reaches the customer.Even though the damaged package was completely the fault of the carrier and no fault of Summoraft, their response was stellar. After providing photos of the empty bag, they immediately stepped up, backed their product, and approved a full replacement shipment of my order (#53217, a custom engraved infinity bracelet set) at no additional cost. It is rare to find a business with this level of integrity, communication, and dedication to its customers. Highly recommended!

Ordered the bracelet for my son. The bracelet and presentation box looked great upon arrival. The bracelet unfortunately only last a couple of days before breaking at hasp area. Customer service was prompt with getting back with me and getting replacement product shipped out. Will see if the quality is any better on new one received. If quality isn't better then this will be a one star.

Upon receipt of bracelet it was damaged and the company is helping me resolve this issue, the damage happened during shipment so glad they're going to help me get this fixed!

Summoraft is a great company. I had ordered an engraved bracelet for my son, which he loves. The quality was well worth it as well the saying on the jewelry box. However, my son recently told me that he wasn't wearing the bracelet because it was a little tight. I reached out to Summoraft to see if they had larger sizes. They responded within 24 hours and gave me the choice to order another larger and engraved bracelet at a discounted price or a discount on another bracelet. Their generosity was not expected since I made the mistake on the size. They are fast to communicate and work hard at getting your order to you as quickly as possible. You will not be disappointed if your order from this company.

Excellent products and 10/10 customer service. Prompt responses and service

I paid for a tiger eye/leather bracelet to be engraved. I received the bracelet, no engraving and the beads were longer than the braiding. I emailed customer service the day I received it stating the above information. I got a return email saying someone would contact me within 30 minutes. 2 days later no one contact me. I called 3 times today, kept asking me to speak my name and Google would connect me. 3rd time Gonzo answers and says "hello" no company name or anything, I said I was unhappy with my purchase and he said no returns. I said it wasn't engraved and the return policy says to contact within 3 days upon receiving. He said there isn't a refund on my purchase and asked multiple times if I want something else, I said NO - Over all im not happy with the bracelet. He said they add extra beads so it won't ever be the same length, I said it looks ridiculous this way and he said its the way they make them. Again I said I AM NOT HAPPY WITH MY PURCHASE..... he finally said I can return it for a full refund but I have to pay the shipping fee back to them. Gonzo ensures me he would send return information immediately via email. It has been 7 hours and.....nothing.
I will be filing through my credit card as a fraud. READ THE REVIEWS BEFORE ORDERING FROM THIS SCAM COMPANY!!!!

The bracelet is beautiful. Delivery was expedient, customer service went above and beyond to help me get this order perfect for my son. I have terminal cancer and wanted this bracelet for my son as a keepsake from me.
Thank you so much for your help and excellent customer service, I will definitely be ordering more from you.
Arcangela.