Ziella Avis 

Extremely disappointed in the color of the wood box the necklace came in. It’s so dark you can barely read the writing on the box and the writing is the main reason I purchased it.

I had an amazing experience with customer support! They helped me find my tracking information, confirmed my delivery, and even helped with an exchange. The product was amazing, we just needed a different size and customer support (Pau specifically) helped above and beyond to make this happen! We will definitely be ordering again!

They were very accommodating and resolved the issue promptly. I highly recommend them for their excellent customer service and willingness to make things right!

The charm that I received was a lot smaller then the charm that is advertised on there website. You can barely read the engraving on the charm. I was definitely disappointed.

Great quality and designs, and great customer service! First time using Ziella and I was not disappointed.

They were great!!! I received the box and necklace quickly and my wife cried when I gave it to her. I also received a very nice email from Sarah. She gave my thanks for buying the necklace and also gave me the process on buying and shipping them. It was nice to receive that from a company!!! Again they were great!!!

I had thought I got scammed. Turns out I entered the wrong email address, so I never received order conformation, but my order went through. I had not received any information after a few days I contacted customer service expecting to get no response. To my surprise they responded and with little information to go off of they located my order and updated me on order status with no issues in a very timely manor. I ended up received the item that afternoon actually so it all worked out perfect.

Amazing experience with this company. Definitely i will buy again. Thank you 😊

Beautiful product, awesome packaging and wonderful customer support! I would be remiss if I didn’t recognize Pau and Sarah for their support in the purchasing process

I did an order and it never came thx to paypal I got a refund so don't order off this site

EXCELLENT CUSTOMER SERVICE, I ORDERED THE BRACELET TOO BIG FOR MY HUSBAND AND I ASKED THEM IF WE CAN SEND IT BACK TO RE SIZE AND THEY SAID THEY WILL MAKE A NEW ONE AT NO COST WITH THE RIGHT SIZE. IT WAS MY MISTAKE AND THEY TOOK CARE OF IT AS SOON AS I EMAILED THEM.. THE GIFT AND MESSAGE WAS VERY HEART FELT, MY HUSBAND WAS SO SAD THAT HE WASNT ABLE TO WEAR IT BC I GOT IT TOO BIG BUT THIS COMPANY HELPED ME OUT

My wife had been feeling a bit down recently and this company popped up on my social media with a beautiful charm and necklace which came very well presented and with a lovely saying engraved into the box. I ordered it just as a small gift to cheer her up and she was blown away with the sentiment of it. Right away when ordering, I realised I had ordered to my old address so I contacted Ziella and was contacted back by Pau who was brilliant with me getting my address changed and giving me regular updates all the way to delivery. Really personal touch and can't fault them at all. The gift itself was well made, well thought out and beautifully presented and didn't break the bank, and my Mrs absolutely loved it. If your looking for a nice, sentimental type gift, reasonably priced to give to a loved one that will make them feel special then give Ziella a look. I'm sure you won't be disappointed.

I bought a necklace for our wife and me anniversary. Never got it . I wanna surprise my wife in our anniversary. So mad . They send me a email saying deliver . I went outside to check and no where to been seen my order . Then I write to them about my order . The first think she says is to take pictures 📸 of the place I live . Never say sorry about ruined my anniversary of my wife and I instead they told me to take picture of where I live . They are very unprofessional I told them to keep my money 💰 those thiefs I recommend nobody to order from there they rude and no professionalism at all . They more worried about them and their business than customer satisfaction I give the a negative- 5 I WILL NEVER ORDER AGAIN FROM THIS SCAMMERS THIFTS

Don’t even try, you will never get your product on time. You have to wait for a more than a month just to get your product. be lucky to get in the month

Ordered a necklace almost 3 weeks ago believing their advertising that it would come by the date I needed it it says it is ready to deliver but I still did not receive it 2 weeks later then the date I needed it. Customer service was awful. I can only get an email saying they apologize for the delay but that it will arrive this week. They are a horrible company and I will never ever order anything from them again. Customer beware!

I ordered an engraved necklace for my wife on Friday Sept 11th 2026 for £60 plus £15 extra for gold plating. When I checked my credit card account on Sunday 13th, I had been charged £103.75. I immediately contacted them to cancel but they said the order had already been started. When questioned about the £28.75 overcharged, they said it was possibly taxes or carriage, but the carriage was supposed to be free. BE WARNED!! There are others selling these necklaces for a lot less.

Looks like this is scam they collect the money and never e-mail you back or send the order
Please be careful when you purchase items with them they don’t even pick up the calls or call you back

Wonderful experience helpful to the maximum fast response wouldn’t hesitate to shop or recommend to everyone Best

This company does not stand behind their work. Never again and I will spread the word how terrible this company is.

Ordered in error because the website decided my shopping was over. Immediately requested a refund - with 1 hour. They replied 2+ weeks later. I'd call this rather slow service. Not sure I can trust brand like this....