Ziella Avis 

This company is an automated scammer company! Please take my advice and Do Not deal with them in any capacity! Live and learn! Absolutely no customer service!

It's rare that you find as good a customer service as this company. I called them within the 30 days warranty because a magnet fell out of one of their products and they immediately offered replacement.

Very helpful and a great service highly recommend

Mynwife loved the necklace. We were both surprised the box had a light in it which only added to the experience

Buyer beware. Orders take a lifetime to ship with no updates. Still waiting on mine.

Scam company. It has been weeks since ordering. Never sent order number, tracking number, item ordered but took my money. No humans to speak with on voicemail and chat bots that do not understand simple communications and never follow up. Will be filling a charge reversal with credit card company and complaint with the Florida State Attorney General. What will it take to make this company remove their website and stop scamming people? Very disturbing that Facebook clearly is in it for the money and will not take down this fake company's ads....

My whole experience with Ziella has been wonderful. I ordered a bracelet for my husband with my daughters’ names on it. It arrived quicker than expected and I was absolutely amazed at the quality of it, it’s gorgeous. However, I had accidentally ordered the incorrect size so requested for a size change and their customer service, especially Jay, throughout this process has been second to none. I cannot fault the staff at Ziella. My hubby is looking very forward to receiving his new sized up bracelet!

I paid extra for upgrade illuminated box and for a s925 silver up grade. And it was not honored. They sent a standard necklace..

The professional help to assist with my delivery I would order again from them

Bought the item in june, opened the box to check it was okay but didn't remove the product. Husband opened the bracelet on sunday for his birthday and the leather had come away from the metal clasp and it cannot be secured. Attempted to contact the company to receive an AI message saying it was delivered more than 30 days ago so they can do anything. These products arent well made in the USA as advertised and are just cheap products that can be bought on temu or tiktok shop. Such a shame because the box and wording was lovely

So-Called upgrade added unrequested and unauthorized item to my order. I wanted to cancel and have stated so to the company with no response. Support is zero. No communication. Very bad company
***UPDATE***
I received original item order, and refund of so-called "upgraded" item. I still think adding unrequested item is bad business action.

The product was exactly as expected and good quality. Shipping was fast and customer service is above and beyond. I would highly recommend!

I ordered a gift for my wife for anniversary gift. In the process of shipping the item got lost. I notified the company about what happened. And I received the best customer service possible. Not only did they replace it with no extra charge or fees they made sure it was done quickly and sent to the correct address this time. Such a great experience

When I took one look at the locket that I purchased for my Wife, I knew that your company was trustworthy in what you sell. Product, price, and workmanship.
Thank You, Robert Mondello

My daughters and I purchased a bracelet for my husband. Unfortunately it came apart the first time he wore it. I made customer service aware and they sent me a new one! My husband absolutely loves it and he said it’s his favorite bracelet now. Thank you so much for the wonderful customer service and beautiful bracelet.

I ordered a bracelet for my son, it took weeks to receive it and then the package did not include the statement they advertise inside the package for my son.
I contact them, they send me a snippet of the statement and tell me I can print it out myself and offered $2.00 for the mistake.
I told them printing it myself won't look the same and asked if they could mail me the card, no they couldn't. After all that I asked to return it, they responded with it won't be worth it because of the shipping cost and refunded me $2.00.
This is another Chinese scam company, DO NOT SPEND YOUR MONEY!!!

I ordered my wife a necklace on July 14,2026 and i have not received my order or tracking information. i really pray this wasn't a scam. i' am trying to be optimistic BUT its not looking GOOD.

They were easy to work with, responsive and very accommodating for a unique request. My wife loves her necklace, wears it often.

Upon receiving our bracelet that we ordered for my Husband as a gift for Father’s Day. It was a little disappointing as far as the names being placed on the bracelet as we had wanted , the quality of the bracelet, and the beauty of the bracelet was not in question. The bracelet it self was of great quality & put together well , on contacting the company in reference to this little issue, they worked with us responding quickly to each, and every email as we went back-and-forth, understanding the right position of the names on the bracelet. I worked very closely with PAU who was fabulous and we received the final bracelet and it was beautiful the professionalism and the mannerism and personal care that we were given within the emails , was outstanding five star customer care and five star products we love our bracelet. My husband loves his bracelet. A very big thank you to Ziella & Pau our personal customer service Representative 💫💫💫💫💫