Ziella Avis 

Upon receiving our bracelet that we ordered for my Husband as a gift for Father’s Day. It was a little disappointing as far as the names being placed on the bracelet as we had wanted , the quality of the bracelet, and the beauty of the bracelet was not in question. The bracelet it self was of great quality & put together well , on contacting the company in reference to this little issue, they worked with us responding quickly to each, and every email as we went back-and-forth, understanding the right position of the names on the bracelet. I worked very closely with PAU who was fabulous and we received the final bracelet and it was beautiful the professionalism and the mannerism and personal care that we were given within the emails , was outstanding five star customer care and five star products we love our bracelet. My husband loves his bracelet. A very big thank you to Ziella & Pau our personal customer service Representative 💫💫💫💫💫

I ordered this for my husband for Father's Day. The bracelet came within the expected arrival date. He loved it but it was a bit large. I reached out to customer service and Jay was happy to help ship us a new one free of charge!! I only had to pay $10 for shipping. I was beyond grateful and happy that Jay helped us!! When the bracelet arrived, my husband tried it on and it fit perfectly! Thank you Jay and Ziella for having amazing customer service!! We highly recommend ordering from this company! We will order from them again!! Thank you!!

I love what i ordered from Ziella and received exceptional customer service when by my own error I ordered something in the wrong size! The company and servers went above expectations to help me receive a replacement in the correct size! Beautiful products and excellent service!

I ordered an infinity bracelet for my husband and turned out it was way too big for his wrist. It was my fault for ordering the wrong size. I asked how this could be remedied and this company offered to send the correct size if I just pay shipping, which I thought was very generous considering it was my fault in the first place. They responded quickly and I am impressed with their customer service. Unfortunately the replacement bracelet is a bit too tight for his wrist...maybe he has an in-between wrist size, idk. Highly recommend though for beautiful product and great customer service!

Easy to order, fast shipping my wife was very surprised and loves the necklace we have been though a lot and something as small as this was considered a lovely gesture

Jasmine was very supportive when I told her I did not receive my package.

I order a gift for my souse of 46 years. it was delayed in shipping because I didn't write my correct address. Needless to say, it didn't arrive on time for Father's Day. Went it arrived, I didn't expect my husband to respond the way he did. He was taken aback with the detail of the engraving of his children's names and our in the center to the eternity symbol. Thank you Ziella for the amazing experience you created for my husband with your craft. Thank you, Denise.

I purchased a bracelet with our names engraved for my husband. Unfortunately it was too big and no way to adjust. I contacted customer service and they came through big time. They sent me a smaller size which was perfect.

I purchased a bracelet for my husband for Father’s Day. It came after Father’s Day and broke after the 2nd wear. They claim they would send out a replacement and take off 30 percent to refund me which never happened after PayPal closed the complaint since I did t respond to them because I was working with Ziella. They are a rip off and jewelry is not well made. Very disappointed and want my money back or atleast a replacement that will not break!

My experience was amazing. My husband actually shed a tear when he opened the bracelet because he wasn't expecting to see all of his children's names engraved on it. He hasn't seen his children from his previous marriage in over 10 years, so it made the gift even more meaningful and emotional for him.
Thank you so much to everyone on your team for creating something that brought him so much joy. The craftsmanship, attention to detail, and personalization made this more than just a bracelet. It became a keepsake we'll treasure forever. I'm truly grateful for the care that went into making it, and I would absolutely recommend your company to anyone looking for a meaningful, personalized gift.

Quiero comprar joyas personalizados me recomiendan?

Absolute trash. Got the custom made bracelet for husband cheap broke after one use. Absolute CRAP DO NOT BUY

I was charged $65 for my husbands gift on June 5. It’s now July 4th and I don’t have the gift or any tracking info or anything. Biggest waste of my money. It was supposed to be for Father’s Day 2 weeks ago. Very frustrated.

This company exceeded my expectations. I have never ordered something from an advertisement on social media before Ziella, so I did not know what to expect in terms of customer service. The bracelet I had ordered was too small (ordered for a gift), but it was personalized with our names on it, so I figured I would have to buy a second one to get the right size, since I could not return it. I was wrong. The people at Ziella made me another bracelet in the correct size and only charged me a reasonable shipping fee. Their staff was friendly and professional. If you are on the fence about gifting Ziella items, I encourage you to give them a try.

I wouldn’t even this fraudulent, unprofessional company 1 star. My husband’s order got redelivered which did not reach its destination and suddenly got sent back to Ziella. After that no response to any of my emails of me asking for a refund. I’m telling you DO NOT order anything from them! They are a ripoff! I HATE that I fell for this company BS. What goes around comes around! Nothing good comes from mistreating hardworking decent people wanting something nice for their love one! God sees EVERYTHING!

I purchased the husband bracelet for our anniversary. I ordered a month and a half before our anniversary. When I saw who the shipper was 17 track, I emailed I wanted a refund but was refused even with in 15 minutes. Reached out regarding sizing, no customer service response. Finally got an email saying if it didn't fit they would exchange it. Received it a few days before anniversary and it was to small. Emailed them 4X. Finally got a chastising email that they were closed on the weekends and took emails in the order received. I sent first email on Wednesday 6-24 and they responded 6-29. They said for shipping fee of $10.00 more they would exchange it. Now the cheap bracelet is $50. They now are emailing defending what complaints I brought up. They appear to be crooks and should be stopped. People beware and also be very leary of 17 track shipping when a company uses that. Not sure if it is the actual shipper or what but shipping from China takes FOREVER😡😡😡

I got a great thoughtful gift for my husband that meant a lot

I gave 4 stars bc it didn’t arrive before father’s day. My husband loved his bracelet. The words were just perfect, the way I feel. ☺️

This was an EXCELLENT experience! Ziella’s customer service is one of a kind- just like the personalized infinity bracelet I got my husband for Father’s Day. Thank you, Pau, for your kindness and support with my transactions! Your prompt responses made this all the more special!!

I placed an order for 2 grandson bracelets. I never received my order. I complained and was promised a replacement for the order. I never received that order either. I requested a refund and was told a refund was issued. I never received it either. Now they are ignoring my emails. Do not trust this business

I would like to add to my review that after I was contacted from this company, they continued to say I did not place an order even after I sent a copy of the invoice. They are refusing to give me my refund. Do not trust this company!