I ordered 2 son bracelets and a wife's silver bracelet. I was pleased with the items. However, the silver bracelet snapped after a couple of days. We contacted customer service via email; they were... Voir plus
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It's now January 13th 2026, and we still have not received our delivery. It appears to be stuck on with a Chinese delivery service somewhere, and all attempts to contact them have come up empty. At... Voir plus
Absolutely horrible company, no update on the product being delivered and then 10 days later received an update stating it was already delivered 9 days ago. Impossible to get a hold of UniUni the de... Voir plus
Ordered Forever rose heart box and additional bracelet on 21st November 2023. Arrived damaged on 3rd December 2023. Emailed their support team same day and was asked to send photos of damage which... Voir plus
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156 avis
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FRAUD ALERT
FRAUD ALERT
I ordered (2) bracelets for my son’s on Dec 6th. I was told bracelets would ship within 1-2 days and would receive tracking via email. I never received tracking and that is the last I have heard from them. I have tried to call them several times, they don’t answer, have left several messages. I have emailed support several times and they have AI bots responding.
Looks and smells like I got scammed. Very unfortunate, as I have been eyeing these bracelets for a few years and finally pulled the trigger.
If a legitimate person from Cherish These happens to read this, please ship me my bracelets. Merry Christmas everyone !!
20 décembre 2024
Avis spontané
Réponse de Cherishthese
Hi Stephen, I wanted to follow up here. Your order was affected by the Canada Post strike, which is why there was a delay on tracking. It looks like we have spoken to you already and given you a refund for half your order but still shipped the entire order out via FedEx at our expense to ensure it is delivered ASAP. I do understand the frustration here and appreciate your patience with the strike.
Just awesome!
I ordered a 'to my son forever love you' bracelet. It arrived in time. It was the best gift ever. My son(25) went through difficult times and those words and bracelet with inscription helped him so much. Amazing when an ad like that pops up and you feel the connection that that is the ultimate gift. He leaves the beautiful gift box with the words inside open and reads it every day. That way, no matter how far away we are from each other, we bond. Thank you from my heart!
19 décembre 2024
Avis spontané
Never received just shipped promises.
18 décembre 2024
Avis spontané
Scam
Scam, I ordered and paid only to find another company took the payment on PayPal. Contacted original Cherished and they have no details of me.
4 décembre 2024
Avis spontané
Réponse de Cherishthese
Hi Atholl, it looks like we already refunded you for your order. We are the company that took payment from you, so I am not sure what you meant by that, however I can confirm we did discuss this with you and provided you with a full refund.
Product never arrived
Product never arrived
Ordered the product. Has not arrived. No follow up email or tracking numbers - credit card charged. At this point, can't tell if I have been scammed or just no customer service.
20 novembre 2024
Avis spontané
Réponse de Cherishthese
Hi Camel, you can contact us via phone or e-mail. We have agents working 7 days a week. If this still hasn't been solved, please reach out to us and we'll look into it further.
They don’t indicate upon ordering that…
They don’t indicate upon ordering that the item is coming from China, so it took way longer for delivery than indicated, even though they clearly state on the website that their warehouse is located in the United States. Also ordered an engraved necklace and it came without any engraving.
12 novembre 2024
Avis spontané
Réponse de Cherishthese
Hi Adam, we have multiple warehouses, including the USA. I don't know the exact situation with your order but, if an order uses our free shipping and there is low stock in one warehouse, it is faster for us to send the product from another warehouse directly to you, rather than ship it to the warehouse you expected then ship it again. I hope that clarifies this for you.
Long delivery and support ignores you
Ordered a bear with a necklace and paid extra for priority delivery. I'm well past the time frame stated and have contacted them to notify them. They replied to my first email but when I made them aware it was for my wife's birthday and the fact I paid for priority delivery and was well over that they have completely ignored me. I am still waiting for my item too. Very poor service.
26 octobre 2024
Avis spontané
I ordered and paid for 2 Bracelets for…
I ordered and paid for 2 Bracelets for my 2 grandchildren. Each was supposed to have their names on them, they did not. Contacted the company so may times via email, no response. This company seems to be a complete and utter scam. I will not be using them again.
30 octobre 2024
Avis spontané
Réponse de Cherishthese
Hi Arthur, we do not offer any bracelets for grandchildren with engravings. We do offer a 30 day satisfaction guarantee, so if you did place an order with us under the assumption we did engravings, we can absolutely set up a free return for you and solve this all. You can contact our support via our website or call us at 1 833 762 4438
Let's hopen ur not on holiday when ur…
Let's hopen ur not on holiday when ur order from this company there courier leaves ur parcel in the dust bin and u don't receive it and the company says its been delivered well mines got taken away as my bin got emptied all the company does is sends u a photo of it being in the bin and say its delivered mines is now in the trash
21 octobre 2024
Avis spontané
Réponse de Cherishthese
Hi Gillian, I'm sorry to hear you had a poor experience. Unfortunately, we have no control over the courier and where they leave parcels. In those cases, you'd be better of speaking with them. However, that being said, we do ensure all customers receive their products with no issues and if yours was not received (even if it shows delivered) we can investigate and rush delivery a new package for you. Feel free to reach out and we'll solve this with you.
My girlfriend loves it and that makes…
My girlfriend loves it and that makes me very happy man
20 octobre 2024
Avis spontané
He orders a pendant for my boyfriend…
He orders a pendant for my boyfriend and it's been over 15 days and he hasn't arrived yet. to top it off it shows me that my address is in trouble., I've sent my address 3 times and it still doesn't come. I don't recommend it at all. DON'T BUY HERE. I will change my review if I get my order.
12 octobre 2024
Avis spontané
Réponse de Cherishthese
Hi Luis, it looks like USPS was having trouble delivering your package due to insufficient address information. If you haven't yet, please reach out to support and we'll make sure this issue is fixed and you receive your package or a full refund.
Delivery is far to long
I ordered a anniversary gift for my wife on 9th September, it still hasn't arrived. The reason I ordered from cherish was mainly because if the reviews, but have to say I'm disappointed in the time it's taken I only hope when it does arrive it will be worth the wait I will put another review if it eventually arrives but I've give it a 3 star for the moment at least
22 septembre 2024
Avis spontané
The box is nice, that is about all!
The box is nice, the rose is small, and the necklace I would not give to a 6 year old. Over priced and a total waste of money! Don't do it! Think with your head not your heart. Shipping was slow, I wish they would have lost it!
17 août 2024
Avis spontané
Réponse de Cherishthese
Hi Aleksandra, we had an issue with 5 engraving orders that caused the engraving request to disappear which had us send out a necklace/bracelet with no engraving. The issue was fixed within an hour and we attempted to reach out to all affected customers, via phone and e-mail. We never received a response from you and you did not have a phone number attached to the order. Please reach out to our support and we'll get you a refund and a replacement sent at no charge due to this issue.
Beautiful rose and necklace
Bought the rose gift set for my mom. She cried happy tears!
18 juillet 2024
Avis spontané
Happy with my order
Fast delivery, beautiful jewelry, and great customer service. Very pleased!
17 juillet 2024
Avis spontané
I ordered a gift for my anniversary and…
I ordered a gift for my anniversary and it's been over a week and no tracking number got ahold of customer service and they blamed shipping company than they offered a refund I agreed but no refund it been nothing but run around. So my next step is to report to fraud department on my credit card. I will never buy again from this company. If I could go 0 stars I would very disappointed would not recommend to any consumer!
8 juillet 2024
Avis spontané
Réponse de Cherishthese
Hi Bobby, unfortunately mix-ups do happen and in this case, our shipping partner misplaced your order. You requested a refund during our off-hours and this morning, it was picked up in our ticket system and the refund was issued. I do apologize for the poor experience here.
I was kept well informed regarding the…
I was kept well informed regarding the status of my order via the order status update and the product was beautiful.
1 juillet 2024
The leather bracelet I bought for my…
The leather bracelet I bought for my husband is absolutely stunning. The craftsmanship is impeccable, and fits perfectly. Quick delivery great communication. Highly recommend!
10 juillet 2024
Avis spontané
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