Chic Concept Avis 374

Very disappointed with this company, I ordered a super king bed with large wall board. It arrived in one large piece, how is one expected to get this up the stairs????? The company had to then pick this up and divide this into two pieces!! They then delivered this only to find they hadn’t delivered the ottoman gas lift unit of the bed!! Another delivery later only to find they did not include the installation rack. Very disorganised and unprofessional!! The company then kept chasing for payment, I mean give us a bloody a couple of days to assemble the thing to see if anything else is missing!

After a lot of back and forth my issue was resolved.
Overall not the cleanest refund experience.

Great service and great products. My go to place for any furniture I need. Very professional team of workers who are always there to help.

Good value for money, excellent customer service!

definitely recommend this place as I bought few items from here and honestly can't complain. Great customer service and the delivery was fast! definitely recommend 👌

Purchased my bed from this place. Excellent experience from top to bottom. Good quality product at a reasonable price. No pushy salesmen which usually puts me off. Highly recommend 👍

From sending sample fabrics, to answering my queries this was a brilliant service throughout. I ordered 6 Headboard panels a week before Christmas and was promised that they would arrive in time, but due to strikes etc wasn't holding out much hope. The guys were great and got them delivered Thursday before Christmas - I was over the moon! Great quality and look fabulous.

The staff were very helpful when deciding what design to choose from. Delivery process was fast. Brilliant service and amazing prices. I would highly recommend buying from chic concept!

Awful company! FRAUD! Avoid!
Ordered a bed and two matrasses as two different orders and never received it. Promises, excuses and lies for weeks. Whilst the bed they had to make, they didn't even deliver the matrasses even though it was two different orders. So much stress and 9 weeks later still nothing but lie. Staff was very rude on the phone and couldn't provide any information. Every promise about the delivery failed.
Thanksfully, I paid through PayPal and clearpay, so when I raised the disputes I got my money back.
Once it was refunded, all of a sudden I started to receive multiple phone calls emails and WhatsApps about my bad review here and what they can do to remove this, offering products for free. DO NOT ORDER ANYTHING FROM THEM!

Never order from this company. First delivery due 3pm and arrived at 11.30pm. One drawer of bed the wrong colour and the entire lower base had been poorly built and didn't fit the drawers. Initially customer service said it would be replaced in a week. 7 weeks later and 3 deliveries that didn't turn up and we only got the bed because we spoke directly to the driver. I even spoke to the manager of this company who gave me a date and the delivery hadn't even been scheduled. On my final phone call when I complained that we were financially out of pocket due to husband having to take time off for this I was shouted at down the phone when I dared to ask for compensation to cover lost wages. Customer service is shocking and staff are completely incompetent. Go else where. Date of experience is when the bed was finally complete.

Edit - On the 3rd Jan 2023 I was contacted by the manager who apologised for the failings that took place here and issued a 20 percent refund. This was appreciated.

Ordered a mattress from here and it arrived in just a few days as stated. Happy with the product and customer service. Would use the company again.

I've given this store 5 stars as I ordered a
lamp from them and it got lost in transit I contacted them and they sent a replacement out right away which arrived the next day no problem at all and I love my lamp as well I recommend chic concept

Good communication with the guys at chic concept sending samples and was met with nothing more than politeness, nothing too much trouble

I've used chic concept a few times and I've found their products but especially their service excellent , I am truly an awkward customer as I can be demanding, but these guys are patient and always polite.

Thank you for your great service.....would recommend xx

Team useful and professional
However delivery drives are a nightmare and don’t expect them to help you carrying items they will leave it at the door
Also not everything got delivered
I would buy again from them only because the team is professional and deals with queries

Great srrvice. Good value. Samples sent quickly. Finishef footstool lovely.

From ordering swatches to asking questions this company was excellent. Immediate responses. The ordering process was easy and the delivery in the timescales they said with great communication. Can’t fault them. The product is bespoke and made exceptionally well. Would not hesitate to recommend them. Amazing job chic concept. Will certainly recommend and use again.