Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... Voir plus
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Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... Voir plus
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Ordering was easy enough and was advised that we may have a delay for delivery as the outsourced delivery team were very busy. However, we were notified within days of our incoming delivery. Turned up... Voir plus
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The lady that served us was very informed about all the products, very helpful and really nice and welcoming. We knew exactly what we wanted and she understood that. We now have our perfect set... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Coordonnées de contact
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Royaume-Uni
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,8
Excellent
723 avis
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Réponse de Chimes Home & Garden Ltd
Dear Leyla,
Thank you so much for your wonderful review. We're delighted to hear you enjoyed our products and received great service. We truly appreciate your support and look forward to welcoming you back again soon.
Kind regards,
Chimes
Staff was very helpful and knew what I…
Staff was very helpful and knew what I was after
16 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Kevin,
Thank you for your lovely review. We're delighted to hear that our staff were helpful and understood exactly what you were looking for. We really appreciate your feedback and hope to see you again soon.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Sir,
Thank you so much for your lovely review. We're delighted to hear that you were pleased with both our service and your product. We really appreciate your feedback and hope you enjoy your purchase.
Kind regards,
Chimes
First contact very good, delivery drivers not so good
Ordering was easy enough and was advised that we may have a delay for delivery as the outsourced delivery team were very busy. However, we were notified within days of our incoming delivery. Turned up within time frame given. On our estate it quite clearly states 10mph as its a small estate with elderly and visiting children. Unfortunately the delivery driver decided to ignore the signs and put his foot down. We met them and asked them not to speed, both were very polite, friendly and delivered to our back garden no problem. On leaving we thanked them and asked them not to speed out of the estate which they chose to ignore. Our neighbours even shouted at them to slow down but to no avail. Shame that this was the only thing that let the supplier down.
21 août 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Meggie,
Thank you for taking the time to leave us your feedback. We’re pleased to hear that you found the ordering process straightforward and that the delivery itself was completed within the timeframe provided.
However, we are very concerned to hear about the manner in which the delivery vehicle was driven within your estate. This is certainly something we would like to investigate further. We would like to establish whether the delivery was carried out by our own delivery drivers or by an external courier service.
Please could you give us a call at your convenience so that we can obtain a few more details and look into this properly?
Thank you again for bringing this to our attention, and we sincerely apologise for the concern caused.
Kind regards,
Chimes
Product is good
14 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Rupali,
Thank you for your positive feedback. We're delighted to hear that you're happy with the product and we hope you enjoy it for years to come. Thank you for shopping with us.
Kind regards,
Chimes
I ordered the Amore Sandstone Recliner…
I ordered the Amore Sandstone Recliner Set from Chimes and it arrived today, only a few days after ordering it. The customer service and delivery service were excellent and the quality of the furniture is excellent too. Thrilled to bits with my new garden furniture- thank you so much!! ☺️
28 août 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Sue Ann,
Thank you so much for your fantastic review. We’re thrilled to hear that you’re so pleased with your Amore Sandstone Recliner Set and that it arrived so quickly.
It’s wonderful to know you were impressed with both our customer service and delivery team, as well as the quality of your new furniture. We hope you enjoy your beautiful new garden set for many years to come.
Thank you again for choosing Chimes.
Kind regards,
Chimes
Chimes is a great company
The lady that served us was very informed about all the products, very helpful and really nice and welcoming. We knew exactly what we wanted and she understood that. We now have our perfect set up in our garden and we love it.
The quality of the product is excellent and I know it will last for many years.
Delivered within 5 days, delivery guys were lovely too, even setting it all up and explained how the fire pit worked
I lovely experience from the whole team at Chimes.
Would definitely recommend them.
1 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Claire,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had such a positive experience with our team, from the helpful and welcoming service in store through to the delivery and setup of your furniture.
It’s fantastic to know you’ve found the perfect setup for your garden and that you’re so pleased with the quality. We’ll be sure to pass your kind comments on to both our sales and delivery teams.
Thank you again for choosing Chimes and for recommending us. We hope you enjoy your beautiful new garden set for many years to come.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Ray,
Thank you for your kind review. We’re so pleased to hear that you found us helpful and easy to deal with. We really appreciate your feedback and hope to assist you again in the future.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Deb,
Thank you for your lovely review. We’re delighted to hear that you found our service efficient and that our staff were friendly and helpful. Your kind feedback means a lot to us, and we hope to see you again soon.
Kind regards,
Chimes
Excellant service from buying to…
Excellant service from buying to delivery quality is outstanding really impressed with it and so pleased
20 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Carole,
Thank you so much for your wonderful review. We’re delighted to hear you were impressed with both our service and the quality of your purchase. It’s fantastic to know everything went smoothly from buying through to delivery. We truly appreciate your support and hope you enjoy your purchase for years to come.
Kind regards,
Chimes
Ordered a parasol base and arrived…
Ordered a parasol base and arrived within 48hrs. Excellent service, will use again
18 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Sue,
Thank you for your fantastic review. We’re so pleased to hear your parasol base arrived quickly and that you were happy with our service. We really appreciate your support and look forward to serving you again.
Kind regards,
Chimes
Good price and excellent service
18 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Ian,
Thank you for your lovely review. We’re delighted to hear you were happy with the price and the service. We really appreciate your feedback and hope to see you again in the future.
Kind regards,
Chimes
We have had a fabulous experience with…
We have had a fabulous experience with Chimes - twice. The customer service is excellent. The product quality is beautiful.
11 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Natalie,
Thank you so much for your lovely review. We’re delighted to hear you’ve had such a fabulous experience with Chimes not once, but twice. It’s wonderful to know you’ve been happy with both our customer service and the quality of our products. We really appreciate your continued support and look forward to welcoming you back into store soon.
Kind regards,
Chimes
Really nice shop
Really nice shop. Staff were really nice and helpful. Nothing was to much trouble. Loved my purchases, staff made sure everything was wrapped sufficiently. Good quality and reasonable priced
17 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Nichola,
Thank you so much for your lovely review. We’re delighted to hear you enjoyed your shopping experience and found our team friendly and helpful. It’s wonderful to know you were happy with your purchases and the care we took with wrapping everything. We really appreciate your kind words and hope to see you again soon.
Kind regards,
Chimes
Well enough to say a prestigious garden…
Well enough to say a prestigious garden set for a good price and fabulous service 😀
17 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Bogdan,
Thank you so much for your lovely review. We’re delighted you enjoyed the beautiful gardens, great value, and fabulous service. It was a pleasure having you with us, and we hope to welcome you back again soon.
Kind regards,
Chimes
From the moment we walked into their…
From the moment we walked into their showroom, we felt totally at ease with both Debbie and Kaine who were so welcoming and knowledgeable. We purchased the two pergolas recommended by both of them. We arranged for installation to take place yesterday 19th August. I received a call from their fitters 30 minutes before they were due to arrive, they were a team of 3, all of whom were very courteous. Within 2 hours both pergolas were installed and exceeded our expectations. We went through how the solar lighting, heater and how the drainage system worked, all were explained extremely efficiently by one of the fitters. We would not hesitate in recommending Chime to anyone that wanted to buy a pergola, they are a very professional, courteous and knowledgable company to do business with.
19 août 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Robert,
Thank you so much for taking the time to leave such a detailed and wonderful review. We’re delighted to hear that Debbie and Kaine made you feel so welcome and that their recommendations helped you choose the perfect pergolas.
It’s fantastic to hear that the installation went smoothly and that our fitting team were courteous, efficient and took the time to explain everything clearly. We’re thrilled that both pergolas exceeded your expectations.
Thank you again for your kind words and recommendation. We hope you enjoy your new pergolas for many years to come.
Kind regards,
Chimes
Very good service
11 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Santokh,
Thank you for your kind review. We’re so pleased to hear you were happy with our service. Your feedback is greatly appreciated.
Kind regards,
Chimes
Everyone was very helpful in the…
Everyone was very helpful in the showroom would recommend.
4 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Marlene,
Thank you so much for your lovely review and recommendation. We’re delighted to hear that everyone in the showroom was helpful and made your experience a positive one. We really appreciate your support.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Tina,
Thank you for your kind review. We’re delighted to hear you were pleased with our customer service. We really appreciate your feedback and hope to welcome you back again in the future.
Kind regards,
Chimes
Great company and excellent customer service
I contacted Chimes after I had a nightmare with another company regarding a garden BBQ pergola. I spoke to Debbie and she couldn’t have been more helpful. The order has arrived and now it’s built it is absolutely perfect. Thank you.
17 août 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Steve,
Thank you so much for your wonderful review. We’re delighted to hear that Debbie was able to help after your previous experience and that your garden BBQ pergola has turned out perfectly. We hope you enjoy it for many years to come.
Kind regards,
Chimes
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