Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... Voir plus
L'entreprise a répondu
Ordering was easy enough and was advised that we may have a delay for delivery as the outsourced delivery team were very busy. However, we were notified within days of our incoming delivery. Turned up... Voir plus
L'entreprise a répondu
The lady that served us was very informed about all the products, very helpful and really nice and welcoming. We knew exactly what we wanted and she understood that. We now have our perfect set... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Coordonnées de contact
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Royaume-Uni
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,8
Excellent
724 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Highly recommended
Highly recommended. Great quality furniture. Kept informed about estimated delivery date and then received a call when it was ready for delivery, then arrived as planned. Great service, start to finish
27 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Dan,
Thank you so much for your wonderful review and recommendation.
We're delighted to hear that you're pleased with the quality of your furniture and that you had a positive experience from start to finish. Keeping our customers informed throughout the delivery process is something we pride ourselves on, so it's great to know this made a difference.
We hope you enjoy your new furniture for many years to come, and thank you again for choosing us.
Kind regards,
Chimes
As promised a picture of our Torino…
As promised a picture of our Torino pergola 6 x 3 with the 6 blinds is up and we absolutely love it, the Customer service excellent, delivery service excellent and any questions needed asking always happy to help
20 juillet 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Gary,
Thank you so much for taking the time to share your lovely review and for sending us a photo of your Torino Pergola. We’re delighted to hear that you absolutely love it.
It’s wonderful to know you were happy with our customer service and delivery service, and that our team was always on hand to answer any questions.
We hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
I love this shop
I love this shop. So many nice things to buy. If you're looking for a new patio set the choice is amazing. Plus all of the accessories you can possibly imagine. The garden cushions are to die for
16 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Cheryl,
Thank you so much for your lovely review.
We’re delighted to hear how much you enjoy shopping with us and that you love our range of patio furniture and accessories. We really appreciate your kind words and custom and hope to see you again soon.
Kind regards,
Chimes
Absolutely thrilled with our Rivaro…
Absolutely thrilled with our Rivaro solar powered aluminium pergola. Delivery was smooth and customer service calls we made re product and installation were brilliant.
22 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Christine,
Thank you so much for your fantastic review.
We’re absolutely delighted to hear that you’re thrilled with your Rivaro solar-powered aluminium pergola. It’s wonderful to know that delivery went smoothly and that our customer service team could help with your product and installation questions. We really appreciate your kind words and hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
Poor comms, poor delivery, poor experience.
I placed a £3,500 order with Chimes Home and Garden by phone on 1 April. I was told most items would be dispatched within 7 days, with the remainder due at the end of April. I agreed in writing to a part shipment, however after weeks of chasing I was incorrectly told the order was on hold waiting for all stock.
The first part was finally dispatched after 16 days, but the courier then took another 7 days to deliver. Despite me calling in advance to correct the address, the courier paperwork still had the wrong house number and postcode and they attempted delivery to the wrong address.
Delivery communication was chaotic. Multiple changing ETAs, excuses, then no updates at all. I had to spend around 20 minutes on the phone and walking the streets to physically locate the delivery van. The drivers were rude, demanded we move our car off our driveway for them to park on it, and then expected help unloading heavy items despite this being part of the delivery service.
A promotional item was missing from the delivery and I was initially blamed for not adding it online, even though the order was placed by phone and the promotion was confirmed at the time. This was eventually resolved, but only after further chasing.
On 17 May the final part of my order was delivered, which was due at the end of April. I had had no proactive communication and have had to repeatedly chase for updates. One person told me it was in the warehouse, another told me it hadn’t arrived which was the cause of the delay. Yet again the delivery team lived up to their exceptionally high standards and delivered my order *to the wrong house* dumping the order on the drive of a neighbour 30 houses down the road. I eventually got them on the phone to come back and deliver to the correct house.
I asked several times during this process for a complaint to be raised, Chimes advised me that it had been done and I would receive Feedback regarding this. I’ve chased several times and had no response to my complaint.
Poor communication, unacceptable delivery handling, and far too much chasing required. I would not recommend Chimes Home and Garden based on this experience.
18 mai 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Nikki,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
Having reviewed your order, I can see from our records that the items you purchased were special order products supplied directly by Nova Outdoor Living, rather than items held in our own warehouse. As a result, we were reliant on the supplier's stock availability and delivery schedule. I can also see that you were initially advised that the screen was not due to arrive until the end of April, and unfortunately we were unable to dispatch this item before it was received from the supplier.
As you are located some distance from our warehouse, we had to arrange delivery via an external courier. While this is standard for deliveries to your area, we sincerely apologise for the issues you experienced with the courier, including the incorrect address details, delivery communication and the level of service you received. This is certainly not the standard we expect, and we appreciate how frustrating this must have been.
We're pleased that the promotional item was ultimately resolved, but we regret that this, along with the delays and the lack of consistent communication, detracted from your overall experience.
We value all customer feedback and will be using your comments to review both our internal communication processes and the service provided by the courier company. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Chimes
Quality garden furniture
Quality garden furniture. Lovely 4 seat dining set. Bolts were missing for the table. Raised with customer services who were very helpful and sent them out first class.
13 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Joanne,
Thank you for taking the time to leave us a review.
We're delighted to hear that you're pleased with the quality of your 4-seat dining set. We do apologise that the table bolts were missing from your order, but we're glad our customer service team was able to resolve the issue quickly by sending the replacements out first class.
We really appreciate your understanding and hope you enjoy your new garden furniture for many years to come.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Svajunas,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our company and service.
We really appreciate your kind feedback and hope to have the pleasure of helping you again in the future.
Kind regards,
Chimes
Laughable response to my review.
Laughable response to my review.
Chimes thinks a glass table top on a 14 month old garden furniture purchase isn't covered, just like a car windscreen isn't covered.
Well I didn't drive my table top at 60mph down the road, or for that matter eat my food off my windscreen. I can't see the link.
Ita a bit like saying the feet on the chairs aren't covered because they are like car tyres.
And then they immediately jump on the no abuse to the staff diatribe. At what point was my review abusive?
A bit sad.
They are not interested in aftersales. Just have their money and that's that.
I'll reinforce my last review.
If you but from Chimes and have an issue, you have wasted your money.
Just like we have. They do not care.
Over a grands worth of furniture spoilt by second rate components, covered by a guarantee not worth the paper it's written on.
If you are thinking of using Chimes. Think again.
23 juillet 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Mike,
Thank you for your second negative review regarding the same issue.
We are sorry that you remain dissatisfied with our response. However, we do feel it is important to clarify a few points for the benefit of anyone reading these reviews.
Your garden furniture set was purchased over 15 months ago. As previously explained, the manufacturer's warranty does not cover glass components, which is standard across many industries. The comparison with a car windscreen was intended simply to illustrate that glass is often treated as a separate component under warranty terms, not to suggest the two products are directly comparable.
In our previous response, our comments regarding abusive language were not directed at the content of your review. They referred to the email correspondence we received from you, during which a member of our team was told to "f*ck off". We do not believe it is acceptable for our staff to be spoken to in that manner and will always support our team in maintaining respectful communication.
We have not dismissed your concerns. We investigated your enquiry, checked the warranty position, and confirmed that replacement glass tops are unfortunately not available from the manufacturer. While we appreciate this is not the outcome you wanted, we cannot offer a remedy that falls outside the manufacturer's warranty or supply products that are unavailable.
We genuinely strive to provide excellent customer service before, during and after every purchase, and we're sorry that in this instance we were unable to meet your expectations.
Kind regards,
Chimes
Chimes have a great selection and…
Chimes have a great selection and buying process is very straight forward .. team actually got the item delivered to me quicker than originally set out which was very much appreciated...
Highly recommended
17 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Ralph,
Thank you so much for your fantastic review.
We're delighted to hear that you found our selection and ordering process straightforward, and that we were able to get your item to you sooner than expected. It's always great to know when we've exceeded our customers' expectations.
We really appreciate your recommendation and your support. We hope you enjoy your purchase, and we look forward to welcoming you back to Chimes again in the future.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Mr Dodd,
Thank you for your lovely review. We're so pleased to hear that you had a great experience with our company and service.
We really appreciate your kind feedback and hope to have the pleasure of helping you again in the future.
Kind regards,
Chimes
Delightful place to shop and great…
Delightful place to shop and great quality at extremely competitive prices!
Terry Rothery
13 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Terry,
Thank you so much for your wonderful review. We're delighted to hear you enjoyed shopping with us and that you were pleased with the quality of our products and our competitive prices.
We really appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Chimes
Garden furniture couldn't be better
Garden furniture couldn't be better. We are so pleased. Having the white glove experience was perfect and the delivery guys were great. Thanks you very much Chimes.
6 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Mrs Woods,
Thank you so much for your wonderful review!.We're thrilled to hear that you're so pleased with your new garden furniture and that it couldn't be better.
It's fantastic to know that our White Glove Delivery service made your experience even more enjoyable, and we'll be sure to pass your kind words on to our delivery team, they'll be delighted to hear your feedback.
Thank you for choosing Chimes Home & Garden. We hope you enjoy your new furniture for many years to come.
Kind regards,
Chimes
Fantastic service from ordering to…
Fantastic service from ordering to delivery, along with quality products. Would highly recommend this company to anyone.
10 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Jacqueline,
Thank you so much for your fantastic review. We're delighted to hear that you were pleased with your experience from ordering right through to delivery, and that you're happy with the quality of your products.
Your recommendation means a great deal to us, and we truly appreciate your support. We hope you enjoy your purchase and look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Staff very helpful and obliging
Staff very helpful and obliging, great showroom will definitely use again.
10 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Victor,
Thank you so much for your wonderful review. We're delighted to hear that you found our team helpful and accommodating, and that you enjoyed visiting our showroom.
It means a great deal to us that you'd choose to shop with us again. We look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear David,
Thank you for your wonderful review. We're so pleased to hear that you were happy with our prompt service and the quality of your furniture.
We really appreciate your feedback and hope you enjoy your new furniture for many years to come. We look forward to welcoming you back to Chimes Home & Garden in the future.
Kind regards,
Chimes
Quality at a fair price
Friendly, helpful service. A great range of quality products at a fair price.
10 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Danny,
Thank you for your kind review. We're delighted to hear that you found our service friendly and helpful, and that you're pleased with the quality of our products and the value they offer.
Your feedback means a great deal to us, and we hope you enjoy your purchase. We look forward to welcoming you back to Chimes Home & Garden again in the future.
Kind regards,
Chimes
cantilever Parasol stone filled base
I ordered the cantilever Parasol stone filled Base in grey. It was at a great price and is doing an excellent job in holding up a large cantilever parasol. I was surprised that it took 6 x 20kg bags of large stones and I will probably add another 2 at a later date. Service and delivery were excellent.
3 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Robert,
Thank you for taking the time to leave us such a great review. We're delighted to hear that you're pleased with your cantilever parasol base and that it is doing an excellent job supporting your parasol.
The stone-filled bases are designed to provide a strong and stable foundation, and adding extra stones for additional weight is always an option depending on your location and conditions.
We're also pleased to hear that you were happy with our service and delivery. Thank you again for your feedback, and we hope you enjoy many sunny days relaxing under your parasol.
Kind regards,
Chimes
Awful return rules
Awful return rules. I have ordered pergola blinds and it didn't fit. I then returned the product in original package,unused and asked for refund. After several emails back and forward,I have been told to pay the collection and delivery which is almost the half of the blind cost. First was told it will be £50 and then additional charges were applied. Awful experience ,so disappointing.
The comment from the store about legs to be adjusted is false and made up.
I have still not received any refund yet and different refund value is being confirmed to me.
13 juillet 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Agata,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We would like to clarify that the additional charge was a restocking fee. The pull-down screen was a special-order item from the supplier that was ordered in specifically for you, as it is not a product we keep in stock. This is outlined within our returns policy for special-order items.
We also understand that the blind itself was the correct size for your pergola. Unfortunately, your fitter advised that it could not be installed, this is because the pergola legs were slightly out of position. The legs would have needed to be adjusted slightly for the blind to fit correctly, rather than there being an issue with the blind itself.
We appreciate your feedback and are sorry that we couldn't achieve the outcome you were hoping for.
* In response to your comments about the pergola legs, we asked if you could provide a photo/video of the screen being fitted to your pergola so that we could assess the issue and offer advice. In our experience, fitting issues can sometimes occur when screens are installed after the pergola has already been assembled, as the legs may need slight adjustment to ensure everything aligns correctly.
Unfortunately, as we didn't receive a photo, we were unable to investigate the issue further or provide more specific guidance. However, once the screen was returned to us, our warehouse team inspected it thoroughly and confirmed that it is not faulty.
Kind regards,
Chimes
Highly recommend Chimes
I found the perfect garden furniture on the Chimes website but having had a very bad experience with another company, I was nervous about making another large purchase online. I emailed to confirm whether the furniture I wanted was in stock and when it could be delivered. I received a response within 24 hours, confirming that it was and delivery would be within 7 to 10 days. I purchased the furniture a couple of days later and received a call the same day to thank me and to discuss delivery. As I had been told in the email, the furniture was to be dispatched the following day. Within a week, beautiful garden furniture was delivered, all the way into the back garden. I cannot recommend Chimes enough. My faith restored and the garden summer ready again. The whole experience was a dream. Thank you so much
4 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Nathalie,
Thank you so much for your wonderful review. We're absolutely delighted to hear that we were able to restore your confidence after your previous experience and that everything went smoothly from your initial enquiry through to delivery.
Providing clear communication and excellent customer service is something we pride ourselves on, so it's fantastic to know our team kept you informed every step of the way and that your furniture arrived promptly and was delivered right into your garden.
Your kind words mean a great deal to us, and we're thrilled that your garden is now summer-ready. We hope you enjoy your new furniture for many years to come, and we look forward to welcoming you back in the future.
Kind regards,
Chimes
Very nice aluminium storage box
Very nice aluminium storage box. Not the cheapest but very well made and worth the money. Good service and delivered as arranged.
26 juin 2026
Réponse de Chimes Home & Garden Ltd
Dear Graham,
Thank you for your lovely review. We're delighted to hear you're pleased with the quality of your aluminium storage box and that you found it well worth the investment. It's also great to know our service and delivery met your expectations.
We really appreciate your feedback and hope we've earned that extra star next time! Enjoy your new storage box, and we look forward to serving you again in the future.
Kind regards,
Chimes
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.