Beautiful garden furniture set at a great price. It wasn’t too difficult to put together. I especially liked getting a call to thank me for my order, nice touch! The only downside was the order being... Voir plus
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Debbie….an absolute credit to the company, her customer service has been outstanding. I bought outdoor furniture 18 months ago and we misplaced some parts, she was straight on to the supplier to ge... Voir plus
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Ordering was easy enough and was advised that we may have a delay for delivery as the outsourced delivery team were very busy. However, we were notified within days of our incoming delivery. Turned up... Voir plus
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The lady that served us was very informed about all the products, very helpful and really nice and welcoming. We knew exactly what we wanted and she understood that. We now have our perfect set... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Chimes Home & Garden is a UK-based, family-run retailer specialising in luxury garden furniture and premium outdoor living products. Founded in 2019, we offer a carefully selected range of luxury outdoor furniture, garden dining sets, corner sofas, parasols, pergolas, outdoor heating, BBQs and hot tubs, helping customers create stylish and comfortable outdoor spaces. We are passionate about providing high-quality garden furniture and outdoor products alongside knowledgeable, personal customer service. Whether you are looking for a luxury garden furniture set, a modern pergola, a cantilever parasol or a complete outdoor living solution, our experienced team is here to offer honest advice and help you find the right product for your home and garden. We deliver to customers across the UK and offer a range of delivery options, including our white-glove delivery service where available. From choosing your product through to delivery and aftercare, we aim to make buying luxury outdoor furniture as straightforward and enjoyable as possible. At Chimes Home & Garden, our focus is simple: quality products, expert advice and exceptional customer service.
Coordonnées de contact
Unit 1-2 Sharp House Arterial Rd, SS15 6DR, Laindon, Royaume-Uni
- 01268 219969
- sales@chimeshomeandgarden.co.uk
- chimeshomeandgarden.co.uk
4,8
Excellent
724 avis
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Great company and excellent customer service
I contacted Chimes after I had a nightmare with another company regarding a garden BBQ pergola. I spoke to Debbie and she couldn’t have been more helpful. The order has arrived and now it’s built it is absolutely perfect. Thank you.
17 août 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Steve,
Thank you so much for your wonderful review. We’re delighted to hear that Debbie was able to help after your previous experience and that your garden BBQ pergola has turned out perfectly. We hope you enjoy it for many years to come.
Kind regards,
Chimes
⭐⭐⭐⭐⭐ Absolutely exceptional
⭐⭐⭐⭐⭐ Absolutely exceptional — I couldn’t recommend Chimes enough!
I’ve recently made quite a large purchase from Chimes Home & Garden, and from start to finish the whole experience has been absolutely exceptional.
The customer service and communication have been second to none. Nicola in particular has been absolutely amazing — professional, helpful, kind and so supportive throughout. She genuinely went above and beyond to help, and nothing ever felt like too much trouble.
The furniture itself is beautiful quality, with so much attention to detail, and I honestly couldn’t be happier with what I’ve chosen.
Delivery was fantastic too — professional, efficient and completely hassle-free.
Chimes have completely smashed it from start to finish, and I wouldn’t hesitate to recommend them. I would 100% buy from them again.
Five stars really don’t feel enough! ⭐⭐⭐⭐⭐
9 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Lisa,
Thank you so much for your wonderful review. We’re absolutely delighted to hear how happy you are with your experience at Chimes Home & Garden.
It’s fantastic to know that you’re so pleased with your furniture and that everything, from the initial communication through to delivery, was smooth and hassle-free. Nicola will be especially touched by your kind words, she truly goes above and beyond for our customers, and we’ll be sure to pass your lovely feedback on to her.
We really appreciate you choosing Chimes for such a significant purchase, and it means so much to us to hear that you would recommend us and shop with us again.
Thank you once again for your support and for your incredibly kind words. Enjoy your beautiful new furniture.
Kind regards,
Chimes
Great website with online ordering
Great website with online ordering. Efficient process and really quick delivery even though I’m not local to their business. Very impressed, will use this company again and recommend it.
9 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Christine,
Thank you so much for your lovely review. We’re delighted to hear that you found our website easy to use and the ordering process efficient.
It’s great to know that you were impressed with the quick delivery, even though you’re not local to us. We really appreciate your recommendation and look forward to welcoming you back to Chimes Home & Garden in the future.
Thank you again for your support.
Kind regards,
Chimes
Great Service and Product
Easy to order and picked up as agreed. Had to return one item which was done with zero fuss. An email query was answered within the hour.
The product is great value too. Thanks
8 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Terry,
Thank you so much for your fantastic review. We’re delighted to hear that your order and collection went smoothly, and that your return was handled without any hassle. It’s also great to know you received a quick response to your email and found the product to be great value. We really appreciate your support and hope to see you again soon.
Kind regards,
Chimes
The staff were very friendly and…
The staff were very friendly and helpful. The delivery date was very quick and delivered on time.
7 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Micheal,
Thank you so much for your lovely review. We’re delighted to hear that you found our staff friendly and helpful, and that your order arrived quickly and on time. We really appreciate your kind words and hope to see you again soon.
Kind regards,
Chimes
I ordered a parasol base.
I ordered a heavy base for a large parasol. The base arrived very quickly and didn’t need assembly, which was great. The parasol arrived today (from a different company as Chimes had sold out of them) but the two matched perfectly, as promised by Chimes. Very happy.
5 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Michael,
Thank you so much for your wonderful review. We’re delighted to hear that your parasol base arrived quickly and that it matched your parasol perfectly, just as promised. It’s great to know everything worked out so well, and we really appreciate you taking the time to share your experience. We hope you enjoy your new parasol.
Kind regards,
Chimes
A very helpful lady helped me with my…
A very helpful lady helped me with my purchase could not be more happy.
6 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Alan,
Thank you so much for your lovely review. We’re delighted to hear that you were so happy with the help you received. We really appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Chimes
Excellent service from order to delivery
Our second purchase from Chimes. Warehouse staff were very friendly, helpful and not pushy.
Furniture was delivered on agreed date and assembled.
The guys were friendly, clean and tidy and took away all the packing. The white glove service was definitely worth the cost.
5 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Paul,
Thank you so much for your lovely review and for choosing Chimes for your second purchase.
We’re delighted to hear that you were happy with the service from our warehouse team and delivery crew. We pride ourselves on making the whole experience as smooth and hassle-free as possible, so it’s great to know our White Glove Service was worth it for you.
We really appreciate your continued support and hope you enjoy your new furniture.
Kind regards,
Chimes
What a great service
What a great service - from the easy online ordering, a follow up call in person to thank me for my order, give delivery details and offering follow up support. Order arrived 2 days later. Love my new outdoor dining set. Amazing quality! Thank you
3 août 2026
Réponse de Chimes Home & Garden Ltd
Dear Mr Bon,
Thank you so much for your fantastic review. We’re delighted to hear that you were so pleased with the service, from placing your order online through to the personal follow-up and speedy delivery.
It’s wonderful to know that you’re loving your new outdoor dining set and are impressed with the quality. We really appreciate you choosing Chimes and taking the time to share your experience.
We hope you enjoy your new set for many years to come.
Kind regards,
Chimes
Superb garden set and great customer service
Fantastic corner garden dining set at a great price (Remo.) Delivery was about 4 weeks later than originally specified but communication from Chimes was great and the set was definitely worth waiting for. Am absolutely thrilled!
9 août 2026
Avis spontané
Réponse de Chimes Home & Garden Ltd
Dear Zoe,
Thank you so much for your lovely review. We’re absolutely delighted to hear that you’re thrilled with your Remo corner dining set and that you feel it was well worth the wait.
We really appreciate your patience with the delay, and we’re pleased that our communication throughout helped to keep you updated. It’s fantastic to know that you’re so happy with the quality and value of your new set.
Thank you again for choosing Chimes, and we hope you enjoy many wonderful times around your new dining set.
Kind regards,
Chimes
Pergola with side blinds
The full customer experience was excellent.
This started with the easy-to-use, informative website, followed up by a great conversation on the phone, through to the delivery of our pergola (great delivery guys) and the clear instructions on how to assemble the excellently designed and engineered product.
Completely faultless.
30 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Paul,
Thank you so much for your fantastic review. We’re delighted to hear that you found the whole experience excellent, from browsing our website and speaking with our team to the delivery and assembly of your pergola.
It’s wonderful to hear that you were impressed with the quality, design and engineering of the product, and we’ll be sure to pass your kind comments on to our delivery team too.
Thank you again for choosing Chimes and for your recommendation. We hope you enjoy your pergola for many years to come.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Michael,
Thank you so much for your kind review. We’re delighted to hear that you’re pleased with your purchase and that you found our service and value for money to be excellent.
Thank you for choosing Chimes, and we hope you enjoy your new product for many years to come.
Kind regards,
Chimes
Excellent Service from start to finish
From the moment we firtst entered the showroom to the final delivery of our purchase the service was second to none. Really please with our garden set. Very high quality. We did have a minor issue with one part of the set but one email to Chimes and everything was taken care of. No excuses, no questioning just an accepteance by Chimes to make things right according to what we stated. Such a refereshing response from a company. Excellent value for money. Every person we interacted with was excellent. The delivery guys were excellent. The showroom staff were excellent and the owner was excellent. Could not recommend the company enough. Delivery was on time. Email response was fast and telephone calls were great.
30 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Anthony,
Thank you so much for your wonderful and incredibly detailed review. We’re absolutely delighted to hear how pleased you are with your garden set and that you felt well looked after from your first visit to the showroom right through to delivery.
We’re especially pleased that we were able to resolve the minor issue quickly and to your satisfaction. We believe that when something isn’t quite right, the important thing is to listen, take responsibility and put it right without unnecessary fuss.
Your kind comments about our showroom team, delivery drivers, owner and customer service mean a great deal to everyone here at Chimes. We’re a family business and pride ourselves on providing a personal, responsive service, so it’s fantastic to know this came across throughout your experience.
Thank you again for choosing Chimes and for recommending us so highly. We hope you enjoy your beautiful garden set for many years to come.
Kind regards,
Chimes
First class personable service from…
First class personable service from this professional family business
Highly recommended
31 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Mr Wilkin,
Thank you so much for your kind words and recommendation. It means a great deal to us. As a family business, we take pride in providing a personal, professional service, so it's wonderful to hear that this was reflected in your experience. We really appreciate your support and hope to be of service again in the future.
Kind regards,
Chimes
Chimes did well
I ordered at chimes because of ordering a pergola from the Range and after getting terrible service from them and asking for a refund. After this I Found Chimes on line.
Chimes promised delivery in seven working days and actually delivered in five so I was very pleased.
Chimes pergola was £200 more expensive , but is far better quality so I’m very happy with my purchase.
Only one small complaint the build instructions could be more detailed , but we got there in the end.
I would use Chimes again and would recommend.
30 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Philip,
Thank you so much for taking the time to leave such a thoughtful review. We're delighted to hear that we could provide the service you were looking for, especially after your disappointing experience elsewhere.
It's great to know your pergola arrived even sooner than promised and that you're pleased with its quality. We also really appreciate your feedback about the assembly instructions. We're always looking for ways to improve, and we'll certainly take your comments on board as we continue to refine our guides.
Thank you again for choosing Chimes, and for recommending us. We hope you enjoy your new pergola for many years to come.
Kind regards,
Chimes
Secound purchase and they was amazing
Secound purchase and they was amazing , will defo always use them
Thanks again
21 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Keith,
Thank you so much for your continued support. We're delighted to hear you've had another great experience with us. It means a lot that you've chosen us again, and we really appreciate your kind words. We look forward to serving you again soon. Thanks again.
Best regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear June,
Thank you for taking the time to leave us a review.
We're delighted to hear that you were pleased with our range of products and our quick delivery service. Your feedback means a lot to us.
We're always looking for ways to improve, so if there's anything we could have done to make your experience a 5-star one, we'd love to hear your thoughts. We hope to have the opportunity to welcome you back and earn that fifth star next time!
Thanks again for your support.
Kind regards.
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Kim,
Thank you so much for your wonderful review.
We're delighted to hear that you were pleased with our service, the fast delivery, and the quality of your product. Providing a great experience from start to finish is what we strive for, so it's fantastic to know we met your expectations.
We really appreciate your support and hope you enjoy your purchase for many years to come.
Kind regards,
Chimes
Réponse de Chimes Home & Garden Ltd
Dear Helen,
Thank you for your kind review.
We're so pleased to hear that you found our team friendly and polite, and that you appreciated our no-pressure approach. We believe choosing outdoor furniture should be an enjoyable experience, so it's great to know that came across.
We really appreciate your feedback and hope to welcome you back again in the future.
Kind regards,
Chimes
The staff are very friendly and…
The staff are very friendly and helpful. Very pleased with our Portofino corner unit. Wouldn’t hesitate to buy from Chimes again
20 juillet 2026
Réponse de Chimes Home & Garden Ltd
Dear Maggie,
Thank you so much for your kind review.
We're delighted to hear that you’re so pleased with your Portofino Corner Unit and that our team made your experience a positive one. Providing friendly, helpful service is something we pride ourselves on, so it's wonderful to know we delivered.
We really appreciate your recommendation and look forward to welcoming you back again in the future. Enjoy your new furniture.
Kind regards,
Chimes
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