CityFibre Avis 

On time, explained everything. Friendly and made a really good,tidy job of everything. Two blokes were great, clearly knew their stuff.

Engineer fine - really poor customer service.
CityFibre contracted by Sky to install a new broadband line at our house. Sky told us this wasn't required - so surprised when CityFibre sent a text with the installation date and a request that I confirmed the date or chose another. No contact number on the text to discuss the install ! Rang CityFibre - finally (after many, many menu options and recorded messages) got through to their technical team who couldn't help and put me through to customer services - who then cut me off. E-mailed them on the 16th June - auto response said they would be in contact 'soon'. Over two weeks later, still no response.
In the meantime, tried to change the date of installation - all the dates showing as available had no slots available ! Aaargh...
Engineer arrived on original date and did a good job.

Here’s a clear, factual review you could post.

I have been extremely disappointed with the quality of the CityFibre network serving my property. My internet connection frequently fluctuates, resulting in an unreliable service that affects everyday use.

I initially experienced these issues with Vodafone and later switched to Rise Fibre, but because both providers use the CityFibre network, the same problems have continued. This suggests that the issue is with the underlying network infrastructure rather than the internet service provider itself.

Both service providers have reportedly raised the issue with CityFibre on several occasions, yet no lasting solution has been provided. As far as I am aware, CityFibre has not sent an engineer to thoroughly investigate the installation at my property or determine whether the fibre connection needs to be repaired or relocated.

After months of unreliable service, I believe there may be a fault with the original installation that requires a proper on-site inspection rather than repeated remote troubleshooting. I hope CityFibre takes these reports seriously and works with its providers to resolve issues like this promptly.

Based on my experience, the network reliability has been poor, and I hope CityFibre improves both its fault investigation process and its support for internet service providers when persistent network issues are reported.

The engineer was excellent very friendly and professional

We had are new cityfibre install today by Wayne ref s2152118, amazing man and amazing job explained everything that he was doing and was extremely respectful of property was extremely friendly and knowledgeable

Wayne and Matt from Northampton came to do the install, they were courteous polite and efficient with no complications. Neat and tidy job highly recommended!

The engineer were respectful and professional,he walked us through the process giving us a better understanding of how it worked.

Work was done very efficient, friendly engineers, broadband speed is the best along with great price, highly recommend

Quick efficient and punctual

Both engineers who came was excellent would highly recommend this company.They go above and beyond many thanks Michael Kerry.

The service and professionalism provided was first class.

It was good, unlike last time when they wanted to hang wires in my living room, this time they were extremely helpful polite and professional and discussed with me about the procedure first

Everything was communicated well the engineer was on time and the installation was neatly done
The WiFi is good no poor signal is working well

We had no idea that CityFibre were even going to be digging up our road, we received a letter some days after we had a big trench dug in front of our house trapping our car, saying that they would be 2 to 3 days tops, that was more than two weeks ago, they are still here, digging, making noise, covering everything in a crust of filth, I have tried contacting the company. They haven’t even registered my original complaint, I have spoken to them again today to find out when the work is going to conclude, they said that they will pass it on to the complaints department, I’m not holding out any hope that this company actually give a rats backside about the disruption they are causing to residents.

I paid for 1000mbps and i have approx 300 and there are problems with right flow .rubbish ! STAY AWAY !!!

My fibre install was a little more complex than others. All interactions with CityFibre were prompt, professional, and courteous.

When bringing the fibre from the cabinet to the house, the work required some extra excavation and trenching. The work was completed on time and everything was restored as it was before. You wouldn't have known anything had happened.

The internal work was completed shortly after to the same standard.

Installation went without any problems.
Installer was pleasant and polite.
The only issue wasn't with the install it was with the original booking to upgrade to 2300 maps. the engineer wasn't booked in by toob's customer service so it took 3 calls together engineer.

Louis and his colleague were polite, they worked well together and for that reason the job was done in good time. Louis explained everything to me so I understand what was going to happen and his advice was very welcoming regards to where he should put the box. Thank you Louis

The installation engineers (even after a hot busy day and on their last job) went out of their way to do a great job.