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Lisez les avis des autres

Noté 5 sur 5 étoiles

Blokes installed fibre cable with no fuss , were at pains to explain where and how they would do the installation with full discussion and agrerment beforehand . Everything was tidied up and clean ,... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were the first in our apartment block to take on full fibre internet by CityFibre, so there was a lot of work to do. They kept us informed every step of the way and hit every deadline. On the day o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Leon and Serge attended promptly talked me through what would happen and then proceeded in a professional manner. They were polite, friendly and knew their work! Everything was fitted quickly, cleaned... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Efficient and friendly service. Completed fast and reassuring experience. Much better than when you had to have the ISP's router or bridge, you can now just plug your own kit into the city fibre ONT p... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entrepreneur spécialisé dans les télécommunications
  2. Service internet et téléphone

À propos de CityFibre

Écrit par l'entreprise

Transforming the UK's Digital Infrastructure.

CityFibre is the UK’s largest independent Full Fibre infrastructure platform. We provide digital infrastructure that enables our wholesale customers to provide ultra-fast, reliable and futureproof broadband, ethernet and 5G services to homes and businesses and other sites such as schools, hospitals and GPs surgeries. We also provide our wholesale customers with engineer services to support fibre installation and fault fixing for their customer base.

Having already announced 285 cities, towns and villages that will receive a transformational digital upgrade as part of our nationwide rollout, we are trusted by major Internet Service Providers and mobile operators including TalkTalk, Three, Vodafone and Zen and is actively supporting a new generation of smaller regional ISPs dedicated to delivering Full Fibre Broadband.

CityFibre is based in London and is owned by Antin Infrastructure Partners, Goldman Sachs Asset Management, Mubadala Investment Company and Interogo Holding.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

25 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Sergio, the legend!

Sergio, the engineer that came to install at mine was brilliant. He came in early, did his thing professionally, cleaned up after and ensured it was working.

Brilliant service all the way. He's a legend!

19 mai 2026
Avis spontané
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Réponse de CityFibre

Thank you for this positive review, Adevinka!

Noté 5 sur 5 étoiles

Informed of every step leading up to…

Informed of every step leading up to installation. Engineer on time and very courteous and speedy. Very pleased with the service received.

18 mai 2026
Avis spontané
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Réponse de CityFibre

Thank you for sharing your experience, Ann!

Noté 1 sur 5 étoiles

Complete failure of fibre install.

install scheduled by UW for tue 19May am at le10 1pe 7 hawkins close hinckley. city fibre did a pre inspection decided the install should go ahead as planned then failed to even turn up on the set day with no communication to me or UW.Still waiting their explanation and a new date for the install

19 mai 2026
Avis spontané
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Réponse de CityFibre

Hi Clive Tyson,

We’re sorry to hear that your experience has not met expectations.

We’ve reached out to you via Trustpilot to request a few additional details.

Once we receive this information, we will be able to investigate the matter further.
----------------------------------------
Thank you for your edited review - please could you provide a response to our request for further information.

Noté 5 sur 5 étoiles

They were polite good at talking you…

They were polite good at talking you through everything they was doing and after they finished everything was working well and still is, 100% recommend city fibre with Vodafone

19 mai 2026
Avis spontané
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Réponse de CityFibre

We appreciate your kind words and the time you took to share your experience with us.

Noté 5 sur 5 étoiles

Good network

Good network

19 mai 2026
Avis spontané
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Réponse de CityFibre

We appreciate your kind words and the time you took to share your experience with us.

Noté 5 sur 5 étoiles

All good so far

All good so far. Installation was simple and no problems so far with service and cheaper than previous broadband provider

20 mai 2026
Avis spontané
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Réponse de CityFibre

We appreciate your kind words and the time you took to share your experience with us.

Noté 5 sur 5 étoiles

Brilliant engineer and professional

Brilliant engineer, so professional. Fast working and great communication

18 mai 2026
Avis spontané
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Réponse de CityFibre

We appreciate your kind words and the time you took to share your experience with us.

Noté 5 sur 5 étoiles

Broadband installation

Clear guidance on the proposed installation, and all done very neatly and tiddly. A very good job.

19 mai 2026
Avis spontané
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Réponse de CityFibre

We sincerely appreciate your positive feedback and the time you took to share it with us.

Noté 5 sur 5 étoiles

I’m very happy with the service…

I’m very happy with the service provided by CityFibre. The team was professional, fast, and did their job really well. Everything was completed efficiently, and the installation process was smooth from start to finish. They were punctual, helpful, and made sure everything was working perfectly before they left.

It’s great to see a company that takes its work seriously and delivers such a reliable service. I highly recommend CityFibre to anyone looking for fast internet and excellent customer service.

19 mai 2026
Avis spontané
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Réponse de CityFibre

Hi, Daniela. We are very grateful for your positive review. Thank you.

Noté 5 sur 5 étoiles

I purchased city fibre/4th Utility over…EE

I purchased city fibre/4th Utility over the phone on a weekend. The installation was booked for the following Friday. The modem/rooter was delivered by tracked mail on Wednesday. I had regular texted to confirm the installation would be on Friday 8am-1pm. On Friday 12pm I had a text to say the engineer was arriving and was working in the street & would be with me soon. 10 minutes later the engineers arrived ready to test an existing line & install a new wall box. The whole install & setup was completed within an hour. Speed tested to 150mbs wireless and I was up & running with 1080p on YouTube videos via a wireless Roku ultra tv box & fast website downloads on a laptop tested at the same time. It has been faultless for the last 4 days. I am very happy with the the phone admin staff for offering the best deal for my address. Also the engineers that installed & checked it was 'as advertised ' with the wireless speed.

15 mai 2026
Avis spontané
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Réponse de CityFibre

Thank you for your kind review. We are grateful for your support and for sharing your experience.

Noté 5 sur 5 étoiles

Quick and stress free instalation (45…

Quick and stress free instalation (45 mins) friendly engineers, they even offered to help put away my grocery delivery which arrived half way through the install

18 mai 2026
Avis spontané
Logo de CityFibre

Réponse de CityFibre

Thank you for taking the time to share your feedback with us, Mike!

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