The team member was extraordinary in his knowledge and went beyond normal to assist me and also checked my entire policy and found an anomaly that had been missed. My association with 4x4 continues to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Love what you are offering and how easy and understanding your policy is! Someone who travels and loves Australia obviously started this insurance company! Keep up the great work! Cheers 🍻
L'entreprise a répondu
Contacting C4x4 is so effortless. You're not waiting on the phone for minutes on end waiting for a customer service person to answer. My insurance needs were handled efficiently and pleasantly. As the... Voir plus
L'entreprise a répondu
The person I was speaking with was knowledgeable about the options for the policy and explained them well. The process from start to finish was timely & easy. I got a quote initially from Club 4x4 be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Agence d'assurance
- Assurance auto
- Compagnie d'assurance pour caravanes et mobilhomes
À propos de Club 4X4 Insurance
Écrit par l'entreprise
Being insured for where you take your fourby, and to actually use it off-road, is really important. Are you confident that you’re covered anywhere in Australia?
Our comprehensive insurance goes anywhere in Australia you can legally take a 4WD, plus, we include off-road recovery cover standard. Protect your family, and your lifestyle with Club 4X4 Insurance.
So if you want confidence to explore Australia on and off-road, take a look at Club 4X4 Insurance, and free your 4WD.
Call 1300 296 296 or visit club4X4.com.au for a quote.
4WD INSURANCE
CARAVAN INSURANCE
CAMPER TRAILER INSURANCE
Issued by Club 4X4 Pty Ltd as an AR of Lifestyle Insurance Group who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at club4X4.com.au.
Our comprehensive insurance goes anywhere in Australia you can legally take a 4WD, plus, we include off-road recovery cover standard. Protect your family, and your lifestyle with Club 4X4 Insurance.
So if you want confidence to explore Australia on and off-road, take a look at Club 4X4 Insurance, and free your 4WD.
Call 1300 296 296 or visit club4X4.com.au for a quote.
Issued by Club 4X4 Pty Ltd as an AR of Lifestyle Insurance Group who is acting (under its own AFSL) on behalf of the insurer QBE Insurance Australia Limited. Any advice is general only. Excesses, limits and exclusions apply. Always read the PDS & TMD at club4X4.com.au.
Coordonnées de contact
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The person helped as much as possible…
The person helped as much as possible with a better outcome
10 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your feedback—it’s great to know our team was able to assist and achieve a positive outcome. We appreciate your support.
Change policy details
Freindly helpful staff who new what they were talking about and exactly what I wanted to do.
10 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your kind words. We’re glad our team could assist you and make your experience a positive one.
Call centre customer service rep made…
Call centre customer service rep made it super easy. A quick change to a detail on my policy, that was immediately followed up with updated documentation.
10 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for sharing your experience. We're glad to hear our team made your policy update straightforward and efficient.
Réponse de Club 4X4 Insurance
Thank you for your kind words. We’re glad you found our customer service pleasant and helpful.
The knowledge and service.
10 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your kind words about our knowledge and service. We appreciate your feedback and your support.
Amber was very polite and good at…
Amber was very polite and good at explaining things
10 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your kind words about Amber’s service. We appreciate your feedback and will continue working to improve every aspect of your experience.
it all went smoothly.
10 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for sharing your experience. We're glad to hear everything went smoothly for you.
Réponse de Club 4X4 Insurance
Thank you for your kind words—it's great to hear you found our service quick and easy. We appreciate your feedback!
Soooo easy as an online platform
Soooo easy as an online platform that I ended up cancelling my other policy with my other insurer. pricing is very fair and last but not least. 4x4 really specialise in 4wd and all accessories that attached to the adventure.
I will be recommending this company to all my friends that own 4wd.
Top Job Team, keep up the great work.
9 septembre 2026
Réponse de Club 4X4 Insurance
Thank you so much for sharing your experience and for placing your trust in us. We're delighted to hear our online platform, pricing, and 4WD expertise made such a positive impression, and we truly appreciate your recommendations—your support means a lot to our team.
Sales person had a great personality …
Sales person had a great personality and was very thorough
8 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your kind words about our sales team. We're glad to hear you had a positive and thorough experience with us.
Online application form was easy to use…
Online application form was easy to use and quote was very competitive.
8 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your feedback. We're glad you found the application process easy and our quote competitive.
Good customer service but premium…
Good customer service but premium increase not good.
I had a great chat with a aussie lad that knows about caravans and 4x4. Made the renewal process and update of details easy as over the phone. However its a shame the premium went up a few hundred $ again in 12 months. Can't keep doing that to your customers.
9 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for sharing your experience and for your honest feedback. We’re glad to hear you found our team knowledgeable and helpful, but we understand your concerns about the premium increase. Please know we regularly review our pricing and appreciate you letting us know how this impacted you. If you’d like to discuss your premium further, we’re here to help.
Réponse de Club 4X4 Insurance
Thank you for your kind words. We're glad you found us easy to deal with.
Was hard to get hold of anyone
Was hard to get hold of anyone. Someone left a message the following day saying please call me on this direct number. I called back within 5 minutes but ended up on the same message box as the day before. So no direct number then....
Locked onto the self service portal but didn't work. Sent an email with the change and got an email back within a few hours. However, the option regarding the selectable / available parking options and caravan cover options are not good enough in my opinion. You guys used to be very good and competitive early on and then went through a bad period, got better again until he new underwriter came along.....
9 septembre 2026
Réponse de Club 4X4 Insurance
Hi, we appreciate your feedback and apologise that your experience when calling us was dissatisfactory.
We pride ourselves on respecting your time and helping to make managing your insurance affairs as smooth as possible. We do our best to work through peak periods to keep wait times as low as possible. Your feedback has been noted and passed on to our relevant teams.
As our customer portal is a new feature, you will first need to register for an account before you can access it. If you are experiencing any difficulties registering, please contact our Customer Service team on 1300 296 296 and select option 7 when prompted.
We value your feedback, as it helps us improve our systems and processes to better support our customers. If you would like to discuss this further please don't hesitate to reach out.
Helpful team member who was easy to…
Helpful team member who was easy to understand.
8 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your kind feedback. We're glad you found our team member helpful and easy to understand.
Quick and easy no fuss
9 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your feedback. We're glad you found the process quick and easy, and we appreciate your suggestion that there’s room for us to improve.
No Consultant Follow Up
Hi
I recently processed two claims. One for a chipped windscreen and the other for a replacement windscreen. The email I received confirming my claim included the statement;
What happens next?
Your claim will be allocated and your Claims Consultant will review and contact you as soon as possible.
On neither occasion was I contacted by a claims consultant. When I asked about that when claiming for the windscreen I was told that consultants don't follow up chip repairs.
It appears consultants don't follow up windscreen replacements either. If that is the case please remove the line in the email.
To receive my windscreen payment I was phoned by a consultant to confirm my bank account details and was asked to verify who I was. I tried to explain that I had received a payment recently so they could check the bank details of that payment.
After the call had finished I wondered if that was Club 4x4 calling me as lots of emails are intercepted these days and I could have been scammed. So I rang Club 4x4 to check.
Regards
Tim
8 septembre 2026
Réponse de Club 4X4 Insurance
Hi Tim,
We appreciate you taking the time to provide this feedback and we are sorry to hear you were dissatisfied with the process of your claims. This is not the level of service we aim to provide and your feedback will be passed on to the relevant team.
For clarity, the email that you received is a system generated email to confirm the lodgment of your claim. As part of our claims process, we are required to confirm bank details verbally, as your two glass claims are separate this required bank details to be confirmed twice. We do apologies for the inconvenience and confusion that this may have caused.
Your feedback is genuinely important to us as we are always looking at ways we can improve our processes and systems to best support our customers, if you'd like to contact us to discuss this further please do on 1300 296 296, Option 4 for Claims or email us at claims@club4x4.com.au.
Easy to chat to and understands our…
Easy to chat to and understands our requirements
9 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your kind feedback. We're glad to hear you found us easy to chat to and that we understood your needs.
Réponse de Club 4X4 Insurance
Thank you for your great feedback. We're glad you found our service quick and easy, and we appreciate you choosing us.
Great customer service
Had a hassle free quote and decided the that the insurance was what I wanted thanks
9 septembre 2026
Réponse de Club 4X4 Insurance
Thank you for your kind feedback. We're glad to hear the quote process was hassle-free and that you chose us for your insurance needs.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.