Good turn around on online orders, whether for delivery or collection. Only downside to collection being it's only available from Ammanford. Shame it isn't available at Pontardulais. Other than that,... Voir plus
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Lisez les avis des autres
I ordered two bags of coffee beans and the coffee is delicious but the packaging really is excessive. The bags of beans were in a cardboard gift box and this was inside an absolutely enormous outer ca... Voir plus
L'entreprise a répondu
Superb. Outstanding coffee. And that's what really matters. Everything else is also great. Beautifully packaged. Carefully packed and shipped FAST. Can't recommend Coaltown highly enough.
L'entreprise a répondu
After buying a new bean to coffee machine I was overwhelmed by the choice of beans in the shops. Bought a supermarkets own brand and was sooo disappointed by how bitter it was. My son recommended Coal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're a multi-award-winning specialty coffee roastery, proudly roasting in a post-industrial town in South West Wales. Every coffee we source and roast is chosen for quality, character and the people behind it. As a Certified B Corporation, we're committed to doing business the right way, supporting producers, our community and the planet. Visit our espresso bars, shop our online store, or purchase a coffee subscription to keep exceptional coffee landing on your doorstep. However you brew, we're here to help you make every cup a good one.
Coordonnées de contact
The Roastery, SA18 2LS, Ammanford, Royaume-Uni
- 01269400105
- hello@coaltowncoffee.co.uk
- coaltowncoffee.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Great Customer Service and experience
Really helpful when I needed to contact by telephone. Gift beautifully packed and the recipient very pleased.
19 juin 2026
Réponse de Coaltown Coffee
Thank you so much for your kind review! We're delighted to hear that you found our customer service helpful and that your gift arrived beautifully packed. It's wonderful to know the recipient was so pleased. We really appreciate your support and hope to help you again soon!
Amazing apart from the blue light…
Amazing apart from the blue light discount removed when you use Apple Pay my partner was thrilled with his beans for Father’s Day
5 juin 2026
Réponse de Coaltown Coffee
Thank you for your feedback! We're sorry to hear about the issue with the Blue Light discount when using Apple Pay, we'll certainly look into this further. We're delighted to hear that your partner was thrilled with his beans for Father's Day and that's wonderful to know! Thank you for your support!
Awesome Coffee
Been using Coaltown Black Gold as my "daily driver" coffee for almost 2 years. Always the same amazing quality, fresh beans, prompt delivery and great packaging. Highly recommend
1 juin 2026
Avis spontané
Réponse de Coaltown Coffee
Thank you so much for your fab review Pete! We're so happy that you've enjoyed our coffee and are loving our service and packaging - we look forward to receiving your next order :) ~Coaltown
Quick delivery and the coffee is great
26 mai 2026
Réponse de Coaltown Coffee
Thank you so much for your lovely review Ben! We're delighted that you've enjoyed our coffee and delivery service :) ~Coaltown
Great coffee and service
Great coffee and service. I know it’s out of your control but the package had been pierced and this was deep, cutting the box and the bag.
1 juin 2026
Réponse de Coaltown Coffee
Hi Patricia,
Thank you so much for taking the time to leave a review.
I'm very sorry to hear that your order arrived with a damaged box and bag. Would you mind getting in touch with us at hello@coaltowncoffee.co.uk with a few more details and some photos of the damage? I'd really appreciate it, as it will help me investigate the issue further and ensure it doesn't happen again.
Thank you in advance, and I look forward to hearing from you.
Kind regards,
Rhia
Réponse de Coaltown Coffee
Thank you for your lovely review! We're so pleased you enjoyed the coffee, service and delivery experience.
Subscription service is great
Subscription service is great. On time each month and always something different to try. Delivery is prompt and notifications are accurate.
12 mai 2026
Réponse de Coaltown Coffee
Thank you for your fantastic feedback! We’re so pleased to hear you’re enjoying the subscription service and discovering new products each month. It’s great to know the deliveries and notifications have been reliable too. We really appreciate your support and look forward to bringing you more exciting items to try!
Beautiful fresh coffee beans
Beautiful fresh coffee beans. Freshly roasted. Fast delivery. Taste amazing. Picked two to decide which one i want as a subscription. Will be setting up today. Highly recommend.
11 mai 2026
Réponse de Coaltown Coffee
Thank you so much for the amazing review! We’re delighted you’re enjoying the freshness and flavour of the beans. Great choice trying two before committing to a subscription! Thank you again for the recommendation and support, it really means a lot to us!
Réponse de Coaltown Coffee
Thank you so much for the review. We’re really glad to hear your order arrived quickly and that everything was hassle-free, exactly how it should be. We appreciate the support and hope you enjoy the coffee!
Cant refund a clear and genuine mistake…
Cant refund a clear and genuine mistake purchase that was made. Inconsiderate people.
13 mai 2026
Avis spontané
Réponse de Coaltown Coffee
We’re sorry to hear you’re disappointed with your experience. We do always try to be as understanding and helpful as possible when issues arise.
Unfortunately, once an order has been processed and manufactured, we’re not always able to offer refunds for mistaken purchases in line with our policy. That said, we never want customers to feel unsupported, and we appreciate your feedback.
If there’s anything still unresolved, please feel free to contact our customer support team directly and we’ll do our best to review the situation for you.
Excellent Coffee and Great Value Subscription
I’ve tried coffee subscriptions from a number of different companies over the years, but Coaltown Coffee has genuinely stood out. The coffee itself is consistently excellent — fresh, full of flavour, and clearly high quality — but what really surprised me was the value for money.
The subscription is straightforward, reliable, and offers far better quality than many more expensive alternatives I’ve used before. It’s quickly become my go-to coffee and I’d happily recommend it to anyone looking for great coffee without overpaying.
28 avril 2026
Réponse de Coaltown Coffee
Thank you so much for your kind words and for choosing Coaltown Coffee. We’re delighted to hear that our subscription has stood out among the many you’ve tried over the years.
It means a lot to know you’re enjoying both the quality of the coffee and the value we aim to offer. We work hard to keep our subscriptions simple, reliable, and packed with freshly roasted coffee we’re proud of, so feedback like this really makes our day.
Thank you again for your recommendation and continued support, we’re thrilled to be your go-to coffee.
Very easy to use
Very easy to use website, ordered and arrived within a few days - very happy with the service and speed of delivery.
30 avril 2026
Réponse de Coaltown Coffee
Thank you for your kind review! We’re so pleased to hear you found the website easy to use and that your order arrived quickly. We really appreciate your support and hope to see you again soon!
Réponse de Coaltown Coffee
Thank you very much for your kind words, we really appreciate it!
Great course on milk frothing
Great course on milk frothing. Excellent instruction from Alysha and great fun.
1 mai 2026
Avis spontané
Réponse de Coaltown Coffee
Thank you for taking the time to leave this feedback. We’re really glad you enjoyed the milk frothing course and had fun with Alysha’s instruction. We’ll be sure to pass your kind words on to her.
Hope to see you on another course soon!
Fantastic Coffee
Hi
Just called into your Pontardulais cafe and I’ve got to say it is superb 👌🏻 Excellent service, lovely coffee and also a lovely environment. Well done guys 👍🏴
29 avril 2026
Avis spontané
Réponse de Coaltown Coffee
Thank you so much for your kind words, we really appreciate you taking the time to share your experience. We're delighted you enjoyed the coffee, service and atmosphere at our Pontarddulais espresso bar. We’ll be sure to pass your lovely feedback on to the team. Hope to see you again soon!
Incredible coffee
Incredible coffee, really well packaged and a fantastic selection. Thank you so much 👌
13 avril 2026
Réponse de Coaltown Coffee
Thank you so much for your amazing review Chris! Much appreciated :)
Great service and speedy dispatch.
9 avril 2026
Réponse de Coaltown Coffee
Thank you for the kind words! We’re really pleased to hear your order arrived quickly and that the service met your expectations. We appreciate you taking the time to leave a review.
Coaltown is honestly the yummiest…
Coaltown is honestly the yummiest coffee I have found, I always regret not ordering more!
2 avril 2026
Réponse de Coaltown Coffee
Thank you so much, that really means a lot! We’re so glad you’re enjoying the coffee and we totally understand the “should’ve ordered more” feeling 😄
Great coffee and delivered straight to…
Great coffee and delivered straight to my door - fantastic!
30 mars 2026
Réponse de Coaltown Coffee
Thank you so much! We’re really glad you’re enjoying the coffee and the convenience. Nothing beats great coffee delivered right to your door! We appreciate the support!
Good coffee
24 mars 2026
Réponse de Coaltown Coffee
Thank you so much for taking the time to write us a review, we're glad you enjoyed your coffee.
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