I never received any confirmation via email of my order being placed despite them taking the money from my bank. I then emailed them and received no reply. I never received my order. Do not purchase a... Voir plus
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I could possibly give a better review if I had actually received my order from 11th September . After a few emails sent to company to which I have had no reply is why I am leaving this so called revie... Voir plus
DO NOT ORDER ITS A SCAM!! Paid for coffee syrup, got no confirmation, no correspondence whatsoever and not replying to emails.
I got sent a review email from Coffee Pod Co to review my order placed on 29th January. I haven't received the order yet. When trying to contact the company, no reply to email or contact form on the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Supplier of Compatible Nespresso®, Dolce Gusto® and Lavazza® Coffee Pods for their relevant machines. Also supplier of Ground Coffee and Beans, and Coffee Accessories.
Coordonnées de contact
16 Monks Walk, SG9 9EE, Buntingford, Royaume-Uni
- hello@coffeepodco.co.uk
- coffeepodco.co.uk
1,8
Bas
154 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 4 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Haven't received my order nor answer to…
Haven't received my order nor answer to my email. Stay away from this company.
28 janvier 2025
Rubbish
From David Jackson. I have now had enough of this company. Item I ordered was out of stock so requested a refund. Email from Evie apologising and said would give refund ASAP. Seven days later no refund. I will now have to resort to my credit card company to get my money back. Wish I’d seen the dreadful reviews before I ordered. Customer service is non existent.
7 février 2025
Avis spontané
Absolutely disgusting haven't even…
Absolutely disgusting haven't even received my item
29 janvier 2025
Still waiting for order
I got sent a review email from Coffee Pod Co to review my order placed on 29th January. I haven't received the order yet. When trying to contact the company, no reply to email or contact form on their website, no answer when telephoning! Still waiting for a response.
I am now editing my review as the coffee pods were delivered this afternoon. I have changed my star rating from 1 to 3. Reason for not higher is poor communication from vendor and no knowledge of when delivery will be.
29 janvier 2025
Never again
Not much good asking me to review a product I haven’t received. Order number 2981. Costa coffee pods. I left three messages on the answering machine….did not reply. Email…no response. I am now pursuing a refund through my credit card as I see the item is out of stock. ( Not informed by company of this !! ) I will never use this company again, appalling customer service.
9 janvier 2025
Order yet to arrive
Order yet to arrive, no response to my email. I think your a scam.
16 janvier 2025
Appalling customer service
Ordered Costa coffee pods on 9th Jan. Now 21st Jan and no sign of order. I have rung them ( went to answer machine ) did not call back. I emailed them….no reply. Now I can’t get into their website. Have they gone bust ?? Will have to contact PayPal to try and get my money back. Appalling service. Avoid at all costs
21 janvier 2025
Avis spontané
Missed item - refund given
Unfortunately my item was missed but I was given a refund.
21 janvier 2025
Avis spontané
Absolutely diabolical company
Placed an order on 2/1/25 . Company clearly states delivery is between 3 and 5 working days. I emailed them on 2 occasions stating I still hadn't received my order, and finally had to raise a dispute with clearpay due to no update on order status. Order finally turned up on 18/1/25 with no delay apology whatsoever. Will definately not order again from them, or recommend to anyone.
2 janvier 2025
Still haven’t received my pods
Still haven’t received my pods. Been 2 weeks. Got in touch with them and they ignored my email. So I rang them and they say leave it with me and still nothing.
2 janvier 2025
Waiting 8 days on one orders!
Waiting 8 days on one orders!! Emailed them 4 times ni reply
8 janvier 2025
Excellent service
Excellent service! Excellent product, well packaged and fast postage. Great communication from company. Would highly recommend
18 décembre 2024
Box of pods was broken and open
Box of pods was broken and open. As it was a gift not really what I wanted to give someone
15 décembre 2024
Really disappointing experience
On the website the company claims to transport the order worldwide. Everything seemed to be fine: I placed the order, payed the invoice, got the conformation letter. After awhile I got the email confirming that the processing of my order has been finished, however I didn't get the tracking number. After contacting the costumer support I found out that they do not actually ship worldwide and that the order was cancelled, and the payment refunded. Never got the money, never got any apology.
6 octobre 2024
All boxes look like they’ve been…
All boxes look like they’ve been dragged through a hedge backwards!!
29 novembre 2024
Haven't received my order yet
Haven't received my order yet, been over 8 days and no communication from Coffe Pod
30 novembre 2024
Extremely helpful service
Very helpful,and excellent service from them.i particularly requested not to use a certain delivery courier,and they certainly did this thankyou.
The only downside of the order was that in one of the boxes,one of the pods was damaged and the contents loose inside the box.I understand that this probably occurred during transit, and happens unavoidably.
I am still very happy with my purchase( a Christmas present for my wife)and will certainly use the Coffee Pod.co.uk again,and many thanks to Eavie for her help during the purchase process.
28 novembre 2024
Réponse de Coffee Pod Co UK
Hi David.
Try reading the emails we sent you. You ordered an item that is discontinued and we are the only place in the country (possibly world) to stock.
Your dispatch was delayed as it was last remaining stock. You were emailed this, and a tracking number on 29/11
No communication regarding order.
I received an acknowledgement email regarding order but nothing since advising of dispatch. I have not received my order or a response to my email. Website states dispatch will be that day and that tracking will be available. This has not happened. Very poor service. Not a good impression for a first order.
18 novembre 2024
Avis spontané
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