I never received any confirmation via email of my order being placed despite them taking the money from my bank. I then emailed them and received no reply. I never received my order. Do not purchase a... Voir plus
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I could possibly give a better review if I had actually received my order from 11th September . After a few emails sent to company to which I have had no reply is why I am leaving this so called revie... Voir plus
DO NOT ORDER ITS A SCAM!! Paid for coffee syrup, got no confirmation, no correspondence whatsoever and not replying to emails.
I got sent a review email from Coffee Pod Co to review my order placed on 29th January. I haven't received the order yet. When trying to contact the company, no reply to email or contact form on the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Supplier of Compatible Nespresso®, Dolce Gusto® and Lavazza® Coffee Pods for their relevant machines. Also supplier of Ground Coffee and Beans, and Coffee Accessories.
Coordonnées de contact
16 Monks Walk, SG9 9EE, Buntingford, Royaume-Uni
- hello@coffeepodco.co.uk
- coffeepodco.co.uk
1,8
Bas
154 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 4 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Delivered incorrect item
Delivered incorrect item, not the same asorder picture, sent email, no reply, this company needs to tighten order to dispatch communications
12 juin 2024
Long delivery
I ordered and was told 48hours delivery still haven't received my pods.
I ordered a week ago
10 avril 2024
Brilliant service!
I've bought pods from this company a few times now and felt I had to leave a review.
I can't fault them. Upon receiving my first order, I had a slight issue, this was dealt with very quickly. I've had no problems since whatsoever. I wouldn't order from anyone else. Great prices and super fast delivery. Coffees that I've ordered have all been lovely as have the milk pods. I've just taken delivery of another box full! Very happy to recommend!
17 avril 2024
Avis spontané
Missing a box of drinks
Missing a box of drinks, but there is no easy way to be able to contact them.
I'm happy to change this review, although this is the first I have heard from you. Yes your email is on the shop page, but I have not been able to contact you through this. However in light of your response, I am more than happy to change my review to a 5* one.
26 mars 2024
Réponse de Coffee Pod Co UK
This 1 star review isn't very fair Debbie 😞
You contacted us on Saturday via email, and we responded saying we'd get the missing box out to you ASAP.
It's been sent first thing this morning.
Our email address and phone number are all on our website and this is your 5th order with us, we haven't made any mistakes before and you've never reviewed us before.
I really don't know what more we could have done!
Réponse de Coffee Pod Co UK
I feel a 1 star review is slightly harsh here 😞
You ordered right before the Easter bank holiday and chose our standard delivery, a timeframe we advise of 3-5 working days. Yes, Royal Mail did leave your parcel at their distribution centre, for some unknown reason, but you submitted this review, and your claim for a refund from Clearpay on the same day, that day being the 5th working day. It's a shame you submitted both this review and then the claim in-between talking to us, as we had managed to get hold of your parcel and would've tried to make the situation right.
Once again very quick delivery website…
Once again very quick delivery website is so easy to use
20 mars 2024
Réponse de Coffee Pod Co UK
Thank you so much Lorraine! 🥰
Réponse de Coffee Pod Co UK
Thank you Laura, very kind of you to say so! 😘
Réponse de Coffee Pod Co UK
Thanks Paul, Very Kind of you! 😆
Réponse de Coffee Pod Co UK
Aww thank you Karen 🥰
Réponse de Coffee Pod Co UK
Thank you so much Stephen! Glad you were happy 😀
The website is amazing so easy to use
The website is amazing so easy to use
Easy to find things just choose the brand you are looking for and go from there
7 février 2024
Réponse de Coffee Pod Co UK
Thank you so much Lorraine, my partner sorts that so he'll be delighted to hear you like it!! 😁
Not good customer service
Ordered some pods when arrived milky way pods were 6 months out of date, dated 26 June 2023. I sent an email to them to tell them about this and sent photographic proof. But I have never had a reply. Any business knows that customer service is key. Very poor.
20 janvier 2024
Réponse de Coffee Pod Co UK
Hi Luke,
Apologies but we've had no email from you? If you could email us at hello@coffeepodco.co.uk, we'd be keen to sort this out.
Evie
Great service quick and easy
7 janvier 2024
Réponse de Coffee Pod Co UK
Thank you for your kind review 🙂
Overall experience...great.
Quick delivery. Came in one piece. Overall experience...Great.
18 décembre 2023
Quick despatch and as described only…
Quick despatch and as described only let down by Royal Snail Mail lying about an attempted delivery ( no card left) and delaying the delivery by another 48hours SAT and Sun.
29 novembre 2023
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