ContactsDirect Avis 

My contacts were delivered within a few days.

My contacts were delivered to an old address. I was promised a new set of replacements and that has not been followed through.

Easy to use, the prescription I uploaded filled in fields automatically.

Sent fast, great cost, much cheaper than at lenscrafters. Arrived
Fast. Will def use again!

sent me wrong contacts promised to have new ones shipped priority. and it's been a week still haven't gotten them

I sent an email about a week ago that I was sent the wrong contacts I still have yet to hear from you.

You have a human being to talk to, not a BOT. The agent was courteous, very helpful, and my problem was resolved quickly and sufficiently.

The ordering process was easy and they gave me the best price I could find. Everything arrived as expected.

I have been a customer of Contacts Direct for 15 plus years. Always happy with the service and product.

Super easy ordering and fast delivery! My contacts arrived in just a few days in perfect condition. 5 stars.

Price was most reasonable, shipping was free, and contacts arrived pretty fast.

So far I have not had a great experience using ContactsDirect. This company was listed as the only online provider of contacts that accepts my insurance so I had limited options if I wanted to use my benefits. The website is not user friendly. I had such a hard time searching my doctor and there is no way to add manually. My first order was cancelled so I went in to reorder and the price was different. I had to go through the frustration of adding my prescription and doctor information again. The shipping is expensive. I have no idea if my order will even get processed or delivered so fingers crossed or I have to order from another company without my insurance. Might actually be worth paying more at this point.

Very unprofessional! I made an order because I am deploying for the military. Here I am, about to leave the country still without contacts over a month later. I called and they said they canceled my order bc I "never uploaded my prescription" which with full certainty did, and they never reached out to tell me there was an issue on their end or about the cancellation. Was a waste of time and now I'll have no contacts for over a year, great.

Received my contacts quickly and ordering was easy.

Very easy and slick process for ordering and using insurance.

They sent me a box of contacts that were defective (I understand not knowing they were defective) When I reached out to the company, they promised to send me a new box. Never happened. I then reached out again, again, and again a 4th time. Same promise each time. Never got the new contacts

Edit to add: I’ve already emailed the email address they gave below in their reply. Again, no help. No answer.

accurate, efficient , easy to order.
thank you

The ease of placing my order and getting it on time

Contacts were easy to order and shipped before promised! Will buy from ContactsDirect the next time I need contacts.