Cool You UK Avis 

Since the first visit by Savva four years ago before we had our aircon installed, we have always been impressed by the professionalism and helpfulness of everyone we have dealt with at Cool You. I am particularly grateful to Gemma and Andrew who dug me out if a hole when I made a mistake with the booking time for our annual maintenance this week. As always, Andrew carried out the check on our units quickly and efficiently, explaining everything as he went along.

Sam came to check two AC units that were leaking and do the annual maintenance. Everything was smooth, he was nice, polite and professional, solved the issue and explained how to best use the units to avoid it repeating, as well as taking me through everything that had been checked as part of the annual check.

Making a service appointment was efficient with the help of Gemma Gibson.
Technician Sam arrived on time, conducted the service and left the AC clean and in good working order.
Many thanks

I tried everything to avoid writing this review (7 phone calls, 5 emails and numerous texts), but to no avail.

When everything works, this company is fine. But if anything breaks, you have no chance to get it fixed in an acceptable time. You simply have no guarantee that you will have a working aircon when you really need it.

My aircon stopped working when there was a heat wave in May and temperatures broke the May record for the UK. I’ve been paying almost £300 every year to keep my warranty active to protect me in this exact circumstance, so wasn’t worried as I expected someone to come and fixed this as a matter of urgency.

I contacted Cool You and they sent someone out who concluded he can’t fix it and someone else will be in contact. A week later I still heard nothing and called them again. No one that could assist was available but I was told someone will call me back. No one did. Another week passed with nothing so I sent another email. I also provided a list of dates that I could take annual leave from work as I work from the office and can’t be home all the time. I got a reply that they’ll look at the first guy’s notes and get back to me. Another week later it was still silence so I called again, noting that we are well into the summer now. Again, someone just said that they’ll leave a message.

Three weeks after the first time I reported the problem I managed to get hold of someone, saying that they’ll look at schedules and get back to me the next day. No one got back to me. I then messaged again and got the reply that they’re still looking at schedules.

A month after I reported the issue I eventually got someone to come out, who told me that he didn’t have the qualifications to fix the problem. I was told there’d be a scheduling meeting and I would be told right away when I will be scheduled in. It’s now two days later and I’ve not had any communication of the date they are planning to fix the issue. It seems they just go radio silent and hope you go away.

It’s now been 33 days without aircon and we had four UK heat records broken. Temperatures are in the high 30s outside and the inside of my flat reached 45 degrees.

I was told they were very busy with new installations, but I chose this company because they told me if the aircon breaks they come out and fix it. If I knew this meant you have to wait months for it to be fixed I would have chosen differently. If you don’t have enough staff to honour your warranty obligations of existing clients, you probably shouldn’t expand to new ones.

So, in summary, if you want to cross your fingers and hope that nothing ever goes wrong, this might be a good option. If you want certainty that things will be fixed if they break in an acceptable time frame, this company is probably not the one for you.

Installation occurred on schedule, for agreed budget, and has worked faultlessly ever since, making our house habitable in the heat wave.

Two points:
(1) they're quite proactive on the old sales technique, which nearly put me off. But they're legit and honest, just keen to invoice.
(2) the compressor unity really needs to be in a cubpoard, or it's a bit noisy (the actual aircon unit that you see is very quiet). CoolYou didn't make this entirely clear on installation. But they were apologetic and took steps to make amends. Worth checking this before agreeing an installation.

The actual kit is sleek and effective though. Very glad we used them.

Savva and team are absolutely top notch! My flat is very warm and I don't have the option for an external condenser. Their water condenser solution was fitted very neatly and works absolutely brilliantly. Their annual maintenance visits are stress free and professional, and when I've had minor issues over the years like failed condensate pumps, they're always quick to respond and fix the problem. I could not recommend Cool You UK more.

Prompt response to a query I had. The engineer Sam was professional and friendly.

Great experience from start to finish. The team answered all our questions, provided excellent recommendations, and completed the installation very efficiently. The product is great too. Highly recommended.

Sam was excellent, beginning with an on-time arrival. Upon entering, he politely offered to take off his shoes (much appreciated), and he proceeded to explain what he would be doing in the maintenance service. After completing work on the condenser and wall units, he provided a clear and thorough update on their condition. The entire job took less than one hour. Exceptional service.

Sam was amazing! He was super helpful explaining how our system works, identifying faults and going above and beyond. He took his time, didn’t rush or mansplain! Couldn’t recommend him more

There was issue with air conditioning and I’ve been trying to get hold of them over a few months, no reply now. Finally got an appointment and engineer didn’t show up.

5-star service from Sam. Professional, ontime, thorough during our annual AC service. CoolYou has been an invaluable investment for our home with the summers getting warmer….and Sam is a real credit to the company.

These units have been a great solution for our home and their team very helpful especially Sam who recently came to service them, he was helpful and considerate.

Always very helpful and responsive

We’ve been Cool You clients for a few years now. The kit works well and the routine service visits are made a pleasure by excellent team members, such as Sam who visited today. He was a pleasure to deal with, explained what he was here to do and then he got the job done efficiently. Highly recommend Cool You.

Great service as always from Cool You. Sam was on time, well presented, professional and informative. These air conditioning units are so good for apartments - everything is inside and work brilliantly. There is also an app to control temperatures remotely.

Perfect installation

Quick, low-key, to the point, professional - and very nice people to deal with. Sam did the job for us, I couldn't have asked for better.

5-star service from Sam. This is the 4th year with AC installed by CoolYou and with every year this investment more than pays off. I simply can’t imagine what summers would look like without the AC. Sam came to do the annual servicing of the equipment, was extremely professional, very respectful of our home, very thorough with the servicing and very quick. An asset to CoolYou!

Another great experience with CoolYou. Had a minor problem with the system and Sam efficiently dealt with it, offering me the choice of fixes. Thanks, Sam!