Called in due to a large backcharge due to an error by Corona's systems. Britney helped me file a complaint to seek a partial credit which is what I deemed fair and she was kind, caring and efficient... Voir plus
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Lisez les avis des autres
I spoke with Haseena Ali, customer advisor, to receive a copy of an old invoice. My business contact details weren't up to date but she very helpfully troubleshooted the problem and efficiently resolv... Voir plus
I had to ring Corona to see if they could tell me how much electric we had purchase from the "grid" in megawatt hour for the government BICS. I spoke to Bilal Nahim who was unsure of the answer so h... Voir plus
I had a great experience dealing with Dominic Richards. The customer service was excellent from start to finish. Dominic was friendly, professional and extremely helpful throughout, making the whole p... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Business Gas and Electricity Supplier
Coordonnées de contact
Building 2, Floor 2, Croxley Park, WD18 8YA, Watford, Royaume-Uni
- 0800 804 8589
- customer.service@coronaenergy.co.uk
- coronaenergy.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bilhal Nahim was extremely helpful.
Bilhal Nahim was extremely patient in listening to my rambling (though accurate) complaint.
He didn't rise to my challenges and interruptions and remained calm and considerate. Then he carefully answered and explained things from the company position and what he could do to expedite my issues and concerns.
Calm, authoritative (while remaining polite), clear and ultimately helpful.
Great help from Tate
Tate was very helpful in firstly identifying me and then arranging paperless billing. Great service, thanks
the portal could make it easier to support these changes.
Am a new customer to corona energy
Am a new customer to corona energy, and the company didn’t send any of my invoices for almost 6 months which make the bills to pile up, and Proffessionally FIWA sorted me out and am happy, what a good customer service, thanks FIWA .
Fiwa was very helpful in resolving my…
Fiwa was very helpful in resolving my query. She took the time to understand the situation, provided clear information and made the whole process straightforward. Thank you Fiwa, you were beyond amazing !!
Great experience with Ricki Dosanjh
Great experience with Ricki Dosanjh, very helpful agent that I will be requesting to speak with net time I need assistance
Excellent Customer Service
I have had my account transferred to Jahnikah who has simply been wonderful and resolved all of my queries in a timely fashion. She is an asset to your business!!
A great experience!
I spoke with Fiwa Mendez who assisted with clearing up a customer's meter and billing query. She was very polite and professional. She confirmed details of the conversation by email too.
A great experience!
Great prompt resolution from Nika.
Great prompt resolution from Nika.
Thanks
I would highly recommend the company…
I would highly recommend the company especially Bilal Nahim.
Very helpful, quick to advise and actually listens to the problem and finds a solution!
5 STARS
I dealt with an fabulous advisor named…
I dealt with an fabulous advisor named Erika who was very helpful, friendly and efficient.
She resolved my query very quickly!
customer service level was exceptional…
customer service level was exceptional very polite and helpful and quick response to my matter the guy's name was Bilal.
Direct Dbit Query
I needed to clarify if Corona held a direct debit form for our new contract and spoke with Bilal Nahim. He was very helpful, polite and answered my query very efficiently.
Quick work.
Bilal was able to add an additional user for our business account very efficiently.
James was very helpful
James was very helpful - not only did he answer my questions but helped with further information and phone numbers. It was above and beyond what I expected. Well done!
A big thank you to Cinthia Cid Paz from…
A big thank you to Cinthia Cid Paz from SME pricing team. Fantastic customer service. Who went over and beyond to deliver customer satisfaction. 5 star!
A huge thank you to Ricki
A huge thank you to Ricki. From the moment I explained the issue, he understood exactly what the problem was and knew what action was needed to resolve the billing issues. He was friendly, knowledgeable and reassuring throughout. You can tell he genuinely cares about his customers and wants to get the right outcome for them. An absolute credit to the team.
online chat to Nika was so helpful and…
online chat to Nika was so helpful and friendly and action my request straight away , Thank you <3
Brooklyn Gbemudu - Excellent
Brooklyn Gbemudu was very efficient and dealt with my query very well. One of the best advisor I have dealt with.
very helpful and resolved my issue in…
Mr. Bilal Nahim was very helpful and resolved my issue in no time. thankyou team
Quick online chat response
Prompt online chat with Nika who answered my query efficiently.
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