Covermywedding was straight forward and easy to complete . The price was competitive and good value , we thought ,
L'entreprise a répondu
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Lisez les avis des autres
There were problems with the system that would not allow me to choose the policy in which I required. Staff at covermywedding were very helpful. It is nice and refreshing to get customer service advis... Voir plus
I had read the comments prior to taking out this policy but have still been taken aback by them constantly focussing only on the grooms name even though it was myself (the bride) who purchased the pol... Voir plus
L'entreprise a répondu
Purchasing policy easy and seems good value for money - however, I purchased the policy - so what was this review addressed to my partner!! Us women can do more than just look at dresses!
L'entreprise a répondu
4,0
Bien
46 avis
Aucun historique récent de demande d’avis
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Covermywedding was straight forward…
Covermywedding was straight forward and easy to complete . The price was competitive and good value , we thought ,
18 juillet 2024
Réponse de Covermywedding
Hi,
Thanks for taking the time to leave a 5 star review.
Kind regards,
Erin
They included personal lability which…
They included personal lability which some of the others did not and at a similar price
30 mai 2024
Réponse de Covermywedding
Hi Matthew,
Thank you for your comments and taking the time to leave a 5 star review.
Have a lovely day.
Kind Regards
Natalie Ward
Difficult access
Trying to access my policy documents. The link in the original email sent doesn't work, I have phoned up and received another email with faulty links. Nor can I access the documents on their website
Trying to phone up once more but on hold for over 30 minutes.
11 juillet 2023
Avis spontané
Réponse de Covermywedding
Hi James,
Thank you for your review. I am sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.
Please email the team at CustomercareTP@blueinsurance.ie with your policy details and nature of your query so we can look into this for you.
Kind Regards
Natalie Ward
Cancelled policy but still took my Money!
Fault with the website that didn't add the additional cover I asked for. So when I realised this I rang them up to add it on. They said they'd get back to me and sort it... No one got back to me. As I was still within my 14 day cooling off period I rang up to cancel. They cancelled the policy but then I realised today that they still took my £200 and haven't given it me back. Will I get it back? Lets see...
14 avril 2023
Avis spontané
Réponse de Covermywedding
Hi Michael,
Thank you for taking the time to leave a review.
I am sorry to hear you are unhappy with our services.
We take pride in customer service and are sorry to hear you had a bad experience.
Could you please email me directly at CustomercareTP@blueinsurance.ie as you have not provided your policy number and I can investigate this for you?
Kind regards,
Hannah Conroy
Réponse de Covermywedding
Thank you for taking the time to leave a 5 star review.
Kind Regards
Hannah Conroy
It was really easy buying the wedding…
It was really easy buying the wedding insurance
25 octobre 2022
Réponse de Covermywedding
Hi Sheila Joy and Brian,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Natalie Ward
very easy to use and consise
29 octobre 2022
Réponse de Covermywedding
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Martyn Evans
Réponse de Covermywedding
Hi Jess and David,
Thank you for taking the time to leave a review.
Wishing you all the best with your wedding plans.
Kind Regards
Natalie Ward
Réponse de Covermywedding
Good morning Samantha,
Thank you for your comments and taking the time to leave a 5 star review.
Kind Regards
Natalie Ward
Went through hell in 2021 trying to get…
Went through hell in 2021 trying to get my policy updated to our new wedding day after having to postpone. I had to threaten going to FCA for them to finally do anything and lodged official complaint.
Now 30 days before our wedding and i’ve just been told that i don’t have an active policy. Are you people for real? How on earth you’re allowed to operate is beyond me. You should not be trusted with financial products. AVOID!
14 juin 2022
Avis spontané
Réponse de Covermywedding
As you have not provided your policy number or email address, I cannot locate any policy for you. Can you please email me directly on martyn.evans@blueinsurance.co.uk with your policy number, home address and email address ? I can then look into this for you.
Kind Regards
Martyn Evans
A fast
A fast, complete comprehensive policy offered at a very competitive price. Fast and very easy to set up
21 avril 2022
Réponse de Covermywedding
Hi Cigdem and Abdul Raheem,
Thank you for taking the time to leave a review.
Wishing you all the best with the wedding plans.
Kind Regards
Natalie Ward
Réponse de Covermywedding
Hi Sarah,
Thank you for taking the time to leave a review.
Wishing you both all the best with your wedding plans.
Kind Regards
Natalie Ward
Réponse de Covermywedding
Hi Nabeel,
Thank you for taking the time to leave a review.
Wishing you all the best with your wedding plans.
Kind Regards
Natalie Ward
All correspondence defaults to male name.
Have not had to make any claims, so review is not based on this. Reason for poor rating is that I (the Bride) paid for the policy, and listed myself as 'Person 1' when completing all the details.
In all correspondence I have received from Covermywedding, it has been addressed to my (male) fiance who I listed as Person 2.
I can see no other reason as to why all correspondence, the overall policy, and even the name attached to this review has been put in his name rather than mine, other than that he is male. This is not the kind of service I expect from a company in the 21st century.
3 avril 2022
Réponse de Covermywedding
Hi Rebekah,
Thank you for taking the time to leave a review.
When I logged into your account it was showing the groom as insured person 1 and the bride as insured person 2. I have now corrected this and reissued the documents to you.
Kind Regards
Natalie Ward
Great company easy to use website…
Great company easy to use website really happy with Product,
Thank you Covermywedding :o)
5 mars 2022
Réponse de Covermywedding
Hi Robert,
Thank you for your comments and taking the time to leave a 5 star review.
Wishing you all the best with the wedding plans.
Kind Regards
Natalie Ward
Awful
Got wedding insurance cover from them, the emailed documents have me marrying myself. Emailed twice to get it corrected, no response, called them, left on hold. Will be asking my bank to refund me, as I am within the 14 day cooling off period. Do not use.
3 mars 2022
Avis spontané
Réponse de Covermywedding
Hi Louise,
As you have not provided your policy number or email address, I cannot locate any policy for you. Can you please email me directly on natalie.ward@blueinsurance.ie with your policy number, home address and email address ? I can then look into this for you.
Kind Regards
Natalie Ward
I thought the whole process of…
I thought the whole process of arranging the insurance was great but the fact they have emailed me with incorrect name get's me slightly worried that everything is right with the insurance.
2 mars 2022
Réponse de Covermywedding
Hi James
Thank you for bringing this to my attention, I have emailed you directly for further information so I can look to correct the documents.
Regards
Kym
Unreachable by phone even when trying to buy
I’m trying to buy wedding insurance but after hanging on the phone waiting for over 20 mintures to speak to someone in the sales department while listening to awful musak I’m giving up. Very disappointing when you can’t even make contact with the sales department. Not a good omen for if you ever need to contact to make a claim
10 janvier 2022
Avis spontané
Réponse de Covermywedding
Hi, We are currently experiencing a significant increase in calls to our call centre which means wait times are currently higher than normal. We apologise and are working to answer each call as quickly as possible. We thank you for your patience.
Kind Regards
Kym
Claim question avoider! Not clear what they cover
Took a policy out and after reading the reviews, wanted to get some questions clarified for peace of mind. I emailed first of all and only had a response 10 days later... The questions were based around scenarios and to clarify the policy wording which they would not answer and instead kept repeating the policy wording which I explained i have already read but wanted clarification on. It was extremely difficult to get this across and they still would not answer any questions other than repeating sections of the policy wording which isnt reassuring as I'm still none the wiser and didn't want to wait to have a claim to then be told im not covered, would rather know upfront! Cancelled the policy due to how difficult it was, not a good start and doesn't fill me with confidence if i ever were to claim. I got the feeling they wouldn't elaborate so they could refuse a claim if needed. Seems everything is so difficult!
10 novembre 2021
Avis spontané
Réponse de Covermywedding
Hi Denise,
Thank you for taking the time to leave a review and for bringing this to our attention.
Can you please email me directly on lorna.bradley@blueinsurance.ie with your policy number, home address and email address ? I can then look into this for you.
Kind Regards
Lorna.
Would like to speak to them but have…
Would like to speak to them but have been on hold for over 12 mins listening to some awful crackly music.
I will now choose a different insurer.
20 septembre 2021
Avis spontané
Réponse de Covermywedding
Hi R.Morri,
I am sorry to hear you are holding. We are experiencing a high volume of calls and emails currently. We are working hard to get through each call and email. Thank you for your patience. If you did not get to speak with an agent, please email me on lorna.bradley@blueinsurance.ie with your contact number and query and I can arrange a call to you.
Kind Regards
Lorna.
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