Covermywedding Avis 

I tried to take out wedding insurance online with this company on a weekend.
The screen froze and showed an error code 22. I thought perhaps the card I was using didn't have enough funds in at the time, so tried another - same result "error code 22".
on checking my account the payment was pending .I called the company on the monday - I was told it was an IT problem and would shortly be receiving a confirmation email.By friday - nothing only to discover that payment had been taken from both banks!! email with screenshots of their website showing Error code & card payments - nothing , not even a 'thanks for getting in touch.' Called both fraud department of both banks and was advised they have set up a recurring payment when it should have been a one off payment. Both payments now cancelled .Dissapointed as I found these company details via Money Supermarket and thought I could rely on them :( do not use them.

Sadly. Covermywedding insurance is not worth it. They have offered no cover due to covid lockdowns. I’ve been told to refund from our suppliers however where they have incurred costs we are not able to recover this. Instead i’m being told to claim my wedding cancellation under my partner’s redundancy at the time, which I’m unsure how it will affect my ability to have my wedding insured in future.

My wedding was cancelled due to coronavirus. I logged a claim on March 30th and was told to await a decision within 7 working days.

The date is now 4th August (over 4 months!) later and the company has yet to look at the claim! This is despite multiple calls and emails chasing up.

Hold times on the phone line has exceeded 2 hours on multiple occasions, and several emails have received no reply.

I'm sure I will have to downgrade to 0*s when my claim is rejected, but for now I can comfortably say this has been the least efficient, and worst customer service I have ever had the displeasure of experiencing. (And I am aware that phrase is thrown around on this website).

What is already a rubbish experience has been made even worse by dealing with these cowboys.

Pay the extra and ensure you use an insurer with at least a small amount of reputation to maintain.

Despite having an email from them in March confirming that I AM covered for cancellation due to Covid19 they have now refused my claim! Absolute scam artists, avoid at all costs!

Totally pointless insurance. They have clauses to pretty much cover anything. I made a minimal claim as my Italian wedding has been cancelled and despite the town hall cancelling the weeding, they give no refund and suggested I claim through insurance. All claims to Covermywedding were refused as they have a handy clause saying any losses from prohibitive government regulations are void. I see they've since updated their page to include a Covid-19 clause. This is really misleading, as this would suggest to new prospect that they are a decent company honoring related claims for insurance purchased pre-covid. I understand this should be expected for any insurance purchased since the outbreak, as no one would expect cover for this, however in reality there was no need to add this clause, as they havent paid out for any claims relating to Covid-19 anyway.
Effectively any insurance with them is not worth the paper and you've paid a pointless premium, as you'll get zero compensation back for anything.

Utterly pointless as they will not pay out. Don't waste your money on them.

They sent me a really horrendous copy and paste response where they have misrepresented my request for a claim as well as the wording on their policy.

I don't need to buy an insurance policy just to have someone tell me to try to recover the money from my debit/credit card provider.

Beware, insurance does NOT cover "losses arising from prohibitive regulations by the government of any country.". Rejected any and all claims. Do not waste your time or money with this company.

Asked for official complaints procedure and still waiting 3 weeks later...

White Horse Ireland (who underwrite this site’s policies) disgracefully trying to shirk responsibilities to cover the cost of wedding cancellation by falsely attributing it to a government act: arrogant cut and paste response with no investigation of facts. Will not wash at all but would advise all consumers to avoid. Yes of course they’ll extend their meaningless policy for free as they have no intention of actually providing insurance cover.

We have had to re-arrange our wedding from 18/04/20 to 31/12/20 today due to Corona Virus.
Spoke with a representative from Covermywedding Insurance who extended our insurance to cover our new date, with no further charges and with all our full terms and conditions the same as when we first purchased our wedding insurance May 2019.
With all the negative feedback regarding insurances at present, I cannot fault Covermywedding.

As per reviews below, I deliberately entered my (bride's) name first as Insured Party 1, but documents have all come through with groom's first instead. Replies below that this is automatic depending on whose name is entered first are not true, the system reorders to put the man first.

Found this website from a Google search and booked our insurance within minutes, was so quick and easy..

I had read the comments prior to taking out this policy but have still been taken aback by them constantly focussing only on the grooms name even though it was myself (the bride) who purchased the policy. Even after asking them to update their records they still send everything addressed only to him. I have not tried making any claim with them so can't comment on that but it is frustrating that they cannot get this simple information correct.

We don't get married until next year and we hope we don't have to use them, Covermywedding gave us the best price.

Purchasing policy easy and seems good value for money - however, I purchased the policy - so what was this review addressed to my partner!! Us women can do more than just look at dresses!

very easy to do something I never even thought of wedding insurance over all value for money and piece of mind

As with any insurance, the real value comes when/if you have to claim on it. So far, we haven't but will update this review if we do.

In terms of ease of use etc, we are very happy.

Hi,
As yet I just taken out the policy. I can say the set-up process was very easy.

When I applied, I asked if they covered same sex marriages as they will be legal from end March 2014 - they said "Yes" but still sent out policy wordings with traditional Bride and Groom addressed to Mr & Mrs despite saying they had amended it.
I am now outside my 14 day cooling off period and still waiting for the policy wording to be corrected or for confirmation that they cover same sex weddings.

This policy seems good value and was easy to purchase. However I don't know why they are referring to me by my partner's name when I bought the policy.

The first time I tried to buy insurance the website froze at the payment screen. I emailed them to ask if the payment had gone through - I didn't want to buy twice by mistake. I got an automatic acknowledgement but no reply from customer services. Eventually, when I was sure the payment hadn't gone through I decided to try again, despite the lack of response. The cover was what I wanted at a reasonable price and it had been recommended by Which? This time there were no problems. I just hope if I need to claim, the customer service is better!