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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service. Great products. Ordered a hat, 3 x blankets + a personalised baby grow. Very cute and adorable!

Noté 5 sur 5 étoiles

Honestly can't describe how amazing Cozy Crew Club are! After being let down by another company we contacted Cozy Crew to see if they could possibly sort us out with 2 t-shirts. Emma responsed super q... Voir plus

Noté 5 sur 5 étoiles

I previously purchased the hospital bag organiser wallets and the teddy bear muslin blanket and they are both amazing quality and the blanket is so cute as I also got it personalised! Recently I wa... Voir plus

Noté 5 sur 5 étoiles

I originally ordered through TikTok shop, and forgot to add name, font, colour ect, I contacted the Cosy club on every platform possible as some other businesses don’t always respond, the cosy club ac... Voir plus

À propos de l'entreprise

  1. Magasin de vêtements pour bébés
  2. aussi dans
  3. Magasin de puériculture

Écrit par l'entreprise

We’re a crew who believes in the power of getting COZY. We create the softest, warmest products that inspire moments of comfort and connection. From our best selling Baby Rompers to Personalised Bear Blankets we are never short on quality or designs.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

262 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(262)

48 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

10/10 would recommend

Cannot recommend cozy crew club enough! I have purchased so many prices from them for my baby boy and I love every single one. The quality is outstanding. Every item of clothing is so super soft and beautifully made.
I have rompers, tracksuits, shorts and tshirts, sleepsuits and more and they are my go to items for my baby. They fit beautifully which is something I struggle with for other sets of clothing as he has long chunky legs for his age.
10/10 would recommend

1 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Ordered the muslin tassel blanket and summer sandals which unfortunately I purchased in the wrong size. Spoke with Connor in customers services who was amazing. Even though the size I needed was sold out online, he managed to locate one last pair and shipped these out to me same day. The quality is so nice and well worth the money. Customer service is also 10/10. Will definitely be purchasing again.

4 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Disappointed

Ordered The Teddy Bear Boucle Wrap Baby Grow Romper which was £22. Paid £5 to have it personalised. When the item came I was not completely happy with the quality but it was cute so didn’t mind too much. A few days later I had an ad pop up for exact same item on Temu which was selling for £5.17! I now feel completely ripped off but will just have to put it down to experience…

27 août 2024
Avis spontané
Logo de Cozy Crew Club

Réponse de Cozy Crew Club

Hello Greta,

Thank you for sharing your feedback. We’re sorry to hear that you’re dissatisfied with your recent purchase and the experience that followed. We understand your frustration, and we’d like to address a few important points that may not have been clear.

First and foremost, we want to assure you that our products are thoroughly tested for safety and quality. We take the well-being of our customers very seriously, particularly when it comes to items for babies. Unlike some larger international companies, such as Temu, which have faced criticism for not adequately testing their products for harmful chemicals or safety risks.

https://www.thesun.co.uk/money/28197682/temu-investigation-dangerous-toxic-safety/

Our British company prioritizes rigorous safety standards and ethical practices.

Additionally, Temu has been accused of unfairly copying designs from small businesses and undermining their originality. Many small brands have faced challenges due to this practice, which you can read more about in this article.

https://time.com/6342387/temu-copy-work/

As a UK-based business, we are committed to supporting the local economy and providing unique, high-quality products. Negative reviews like yours can have a significant impact on small businesses like ours, especially when they arise from misunderstandings or misinformation. We genuinely value your support and hope that you can appreciate the dedication and effort that goes into every product we offer. We have sent a follow up email to you as well.

We’re here to ensure your satisfaction, so if you have any concerns or need further assistance, please don’t hesitate to contact us directly. We’re always happy to help resolve any issues you might have.

Thank you for your understanding.

Best regards,
Emma

Cozy Crew Club

Noté 5 sur 5 étoiles

Gifts arrived promptly and beautifully…

Gifts arrived promptly and beautifully packaged, however, because already wrapped I couldn’t check things. I ordered light denim instead of dark denim and the personalised stitching didn’t work very well - but these were my mistakes and not yours! My niece was delighted with the gifts but still needs to try them on her baby to check they fit ok!

23 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful items

Absolutely love this brand! The clothes are super cute and great quality. I’ve ordered a few items now for my baby boy and they have been perfect! Highly recommend!

26 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

You won’t regret buying from here!!

Stumbled upon this company on tiktok a few days ago. Told the lady I wished I had found her when my son was little & she directed me to items in a bigger size.. I chose a personalised tracksuit & within a couple of days it has arrived and the quality is amazing! Sizing is so generous, the colour is beautiful, the detail is unreal and it’s so soft. My toddler saw me open
It and wanted it on right away and then wanted to FaceTime his nanny and show her! Can’t recommend highly enough!!

24 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

Highly recommended! I recently ordered the teddy bear baby grow with personalisation for a friend's new baby. I contacted Cozy Crew Club because I needed it on fairly short notice and they very kindly expedited the embroidery and advised me on shipping options to ensure I got it in time for giving to my friends when we saw them. Our friends loved the romper, which was really soft and they were touched by the personalisation!

19 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Love this brand

Love this brand. I bought one outfit 3 times as it only came in white and I wanted it in other colours as I loved it so much!

15 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Great quality & very cute

I’m a Silent watcher on their social media platform and always amazed how stunning the items that are available in their shop. Managed to win a giveaway (which I was super happy about) and have a pair of slippers for my baby that due in October. They are well made and super cute!
Will definitely be buying more items from this company in the future! Thank you!

12 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Cute cute cute!

Such adorable clothes for our little baby boy. First time purchasing and definitely won’t be the last.
So soft and comfortable and so cute with the teddy bear detail.

Arrived quickly too.
Thank you.

2 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful Items

Beautiful items, well made and super cozy! I can’t wait for my little one to wear them. I’ve made another order because I just couldn’t resist. I love the selection of colours and the little teddy is just adorable.

12 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Just perfect in every way

I bought from this site after one of our friends bought us a beautiful blanket for our own son. I ordered my friend a beautiful little gift set for her new arrival and it arrived in lovely packaging. The items are good quality and look so cute. Sadly I’d ordered it in neutral colours due to not knowing the sex of the baby and when it arrived the glasses were blue. This was however resolved very quickly and efficiently using the online chat facility and they have sent out a replacement pair and told me to keep the first set. 5* product with 5* customer service

23 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing

Had some questions before ordering, they were answered quickly. Ordering was easy, delivery was fast, materials are super soft!

Amazing brand!

19 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

best customer service and best…

best customer service and best products.
my 8 week old has grown a big attatchment to her teddy blanket and now falls asleep instantly when she’s wrapped up in it!
bought a extra one and thinking of buying more for future kids as they are the best x

7 juillet 2024
Avis spontané

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