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Lisez les avis des autres

Noté 1 sur 5 étoiles

terrible experience. total ripoff. product was garbage. dispute currently ongoing with credit card. worst sign company ever. do yourself a favor and look to work with another company.

L'entreprise a répondu

Noté 5 sur 5 étoiles

My sign is fantastic! It’s exactly what I was seeking. It’s perfect!!! Create Neon is easy to do business with. Hassan is terrific! Most importantly, the sign adds huge value to our business. Peopl... Voir plus

Noté 5 sur 5 étoiles

I would like to thank the team at Create Neon for the amazing job designing and producing 2 amazing neon signs for our girls bedrooms. After confirming the design and purchasing, the signs arrived t... Voir plus

Noté 5 sur 5 étoiles

What can I say, Amazing experience!! I had the pleasure of working with Saadia as my sign consultant and she was beyond accommodating! There’s a ton of ideas that flow when creating a sign and she was... Voir plus

À propos de l'entreprise

  1. Magasin d'enseignes
  2. Magasin d'enseignes lumineuses

Écrit par l'entreprise

At Create Neon, we’re on a mission to light up brands and transform the way businesses show up to the world with our custom LED neon and illuminated business signs. We believe signage should do more than simply display a name or logo it should make a lasting impression, tell your brand story, and attract the right customers. We specialize in a full range of illuminated signage, including channel letter signs, backlit signs, front-lit signs, lightbox signs, and custom LED neon signs all designed to capture attention and reflect the unique personality of every business. Whether you’re looking to elevate your storefront, office, or restaurant, or add a personalized glow to your home, wedding, bar, birthday, or special event, Create Neon creates signage that stands out. We turn ideas from business logos and slogans to family names, event themes, or even favorite gaming designs into stunning illuminated pieces that add personality, atmosphere, and lasting impact wherever they’re displayed. We work closely with our customers from concept and design to production and delivery, providing expert guidance and installation support to ensure the final result perfectly represents your brand. With customers across the USA, UK, and Australia, Create Neon is trusted for high-quality craftsmanship, reliable service, and fast international delivery.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

361 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Noté 5 sur 5 étoiles

They did not disappoint

They did not disappoint! My sign looks like an exact replica of my logo, I was beyond pleased. Very great with communicating as well. Would have no problem recommending any to or recording from this company for sure! they give out great discounts as well.

3 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

The finished product looks amazing

The finished product looks amazing. And it was exactly as advertised when I received it. The order came in very fast. Also I received feedback both before and after my purchase. The customer service was very good. I highly recommend Create Neon to anyone. From the smallest to the largest, the quality of the sign was excellent. I look forward to purchasing more signs from them soon. Believe me, you won’t be disappointed. I thought that my sign would be too difficult but it came out perfect. Give them a try.

25 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Horrible service

Horrible service, non responsive and product turned out nothing as the mock up sent to me. I paid extra for faster shipping and they still sent it around the same time as regular shipping. I have ordered 3 more signs from a different company and am very satisfied

18 septembre 2024
Avis spontané
Logo de Create Neon

Réponse de Create Neon

I’m genuinely sorry to hear that we didn’t meet your expectations, and I understand your disappointment.

Our standard production timeline is 7-14 days due to the personalized design and manufacturing process, even with express shipping. While we strive to ship as quickly as possible, it was impossible to deliver in your requested timeline of 4 days.

We’re reviewing our process to better communicate these timelines for custom orders to prevent similar issues in the future.

If there’s anything further we can do to make this right, please don’t hesitate to reach out

Noté 1 sur 5 étoiles

You only sent us 2/3 signs ordered

You only sent us 2/3 signs ordered. Please send 3rd sign ASAP.

18 septembre 2024
Logo de Create Neon

Réponse de Create Neon

Hey Dean,

The two signs you received were shipped together in a single package, and we delivered all 3 signs in total, as you can confirm by checking the contents of the package. Please open it fully to verify all items. Let us know if there’s anything further we can assist you with.

Thanks!

Noté 5 sur 5 étoiles

Need better customers service

I'm still waiting on mine! But I did contact for a update about how long the process takes and no respond for days and still no answer. They need to work on customers service better.

15 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Terrible Misprint, Refused to Refund. Will Never Order from Them Again.

Item wasn't even printed correctly, I paid over $100 for the two week shipping to accelerate it. They printed it horribly wrong, like not even close to centered (which was the option I approved and we had consistently worked towards). It was then too late for the initial reason I ordered it, but they refused to refund me, insisting on reprinting it even though it would literally cost the less to return it and the item was too late.

7 septembre 2024
Logo de Create Neon

Réponse de Create Neon

We’re sorry to hear you were disappointed with your order. We understand how important the timing was for you, which is why we immediately offered a free remake of your sign so you could keep the original. Additionally, we processed a full refund as an added gesture to make things right.

Customer satisfaction is our priority, and we apologize for any inconvenience this may have caused. Please reach out if there’s anything further we can do for you.

Thank you,

Noté 5 sur 5 étoiles

Great product

Great product. Great customer service. Fast delivery. Super price. A+++ Would HIGHLY recommend and WILL order from again. Cheers to all!

6 septembre 2024
Noté 5 sur 5 étoiles

Highly recommend

Highly recommend! I uploaded a company logo for a preliminary quote, and after I gave some feedback on the initial mock-up… OMG the final design was so much cooler than I ever would have come up with on my own. Very talented people! Thank you for the collaboration!! Oh and I plugged in the custom light within 2 weeks of my initial outreach. Amazing.

2 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Total Customer Service Failure: 56 Days with No Resolution

This has been the most disappointing experience. We ordered a neon sign in Teal and received Green instead. While the product's quality and delivery speed were good, Create Neon's complete failure in customer service ruined what could've been a great experience.

After receiving the wrong item, I immediately contacted the vendor to correct it. I followed up four more times over 39 days—via text and email—with zero response. When they finally replied, they promised to 'look into it,' but 17 days and two more follow-ups later, nothing. Complete silence.

The worst part? This was totally avoidable. We were more than happy to work with them to resolve the situation amicably. Despite an otherwise great product, Create Neon's negligence and lack of professionalism after 56 days without any attempt to resolution is alarming. If they send you the wrong product, expect to be stuck with it and a $400+ bill.

Steer clear—there are much better options for your signage needs.

15 juillet 2024
Avis spontané
Noté 1 sur 5 étoiles

Advertised with 2 year warranty

Advertised with 2 year warranty. My sign is only a matter of months old and won't light up. I've contacted the company via Facebook, Instagram, email and WhatsApp repeatedly and they are not responding.

27 août 2024
Avis spontané

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