terrible experience. total ripoff. product was garbage. dispute currently ongoing with credit card. worst sign company ever. do yourself a favor and look to work with another company.
L'entreprise a répondu
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Lisez les avis des autres
My sign is fantastic! It’s exactly what I was seeking. It’s perfect!!! Create Neon is easy to do business with. Hassan is terrific! Most importantly, the sign adds huge value to our business. Peopl... Voir plus
I would like to thank the team at Create Neon for the amazing job designing and producing 2 amazing neon signs for our girls bedrooms. After confirming the design and purchasing, the signs arrived t... Voir plus
What can I say, Amazing experience!! I had the pleasure of working with Saadia as my sign consultant and she was beyond accommodating! There’s a ton of ideas that flow when creating a sign and she was... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Create Neon, we’re on a mission to light up brands and transform the way businesses show up to the world with our custom LED neon and illuminated business signs. We believe signage should do more than simply display a name or logo it should make a lasting impression, tell your brand story, and attract the right customers. We specialize in a full range of illuminated signage, including channel letter signs, backlit signs, front-lit signs, lightbox signs, and custom LED neon signs all designed to capture attention and reflect the unique personality of every business. Whether you’re looking to elevate your storefront, office, or restaurant, or add a personalized glow to your home, wedding, bar, birthday, or special event, Create Neon creates signage that stands out. We turn ideas from business logos and slogans to family names, event themes, or even favorite gaming designs into stunning illuminated pieces that add personality, atmosphere, and lasting impact wherever they’re displayed. We work closely with our customers from concept and design to production and delivery, providing expert guidance and installation support to ensure the final result perfectly represents your brand. With customers across the USA, UK, and Australia, Create Neon is trusted for high-quality craftsmanship, reliable service, and fast international delivery.
Coordonnées de contact
1968 S. Coast Hwy #5024 Laguna Beach, 92651, California, Etats-Unis
- 8449035564
- inquiry@createneon.com
- createneon.com
4,4
Excellent
361 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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I received our new lighted sign today
I received our new lighted sign today. We installed it right away, I’m so pleased with it!
30 avril 2026
Avis spontané
terrible experience
terrible experience. total ripoff. product was garbage. dispute currently ongoing with credit card. worst sign company ever. do yourself a favor and look to work with another company.
21 mars 2026
Réponse de Create Neon
Hi Ross, we are genuinely sorry you are unhappy, but we feel it is important to be transparent for anyone reading this review.
You ordered an acrylic backlit sign and your complaint is that it does not illuminate from the front. We have to be honest, an acrylic backlit sign is not designed to illuminate from the front. That is literally what the word backlit means, the light comes from behind. This is a fundamental and well known characteristic of this type of signage and was clearly specified in your order.
If you required front illumination, that would be a frontlit or fully lit sign, which is an entirely different product. We would have been more than happy to guide you to the right product had you asked.
We delivered exactly what was ordered and exactly what was agreed. We would encourage anyone considering our services to look at our wider reviews, as this review unfortunately does not reflect any fault on our part.
We remain available at info@createneon.com should you wish to discuss this further.
Create Neon
Love it
Love it
Sign came out beautiful as they told it will look it did
I love it
Thank you so much
25 février 2026
Avis spontané
My sign is fantastic
My sign is fantastic! It’s exactly what I was seeking. It’s perfect!!! Create Neon is easy to do business with. Hassan is terrific! Most importantly, the sign adds huge value to our business. People tell me they love it. I am ready to order another sign from them.
31 mars 2026
Avis spontané
Quality + Customer Service!
I appreciate Create Neon's quality and customer service! We had a challenge with getting our brand's color to appear accurately on the sign and Create Neon's team supported a solution for us. Thank you!
13 mars 2026
Highly recommend
We had an excellent experience working with Create Neon to bring our logo to life. The final sign captures our brand perfectly. The quality, brightness, and attention to detail exceeded expectations, and the entire process—from design to delivery—was smooth and professional. Highly recommend for anyone looking to make a bold statement with their signage.
4 mars 2026
Avis spontané
Neever got a respons for my second logo…
Neever got a respons for my second logo so i did not order it
11 mars 2026
Réponse de Create Neon
Hi Cynthia, thank you for your feedback. We want to clarify for anyone reading this that we did follow up and have been in touch with you regarding your second logo request.
We understand there was a delay and we apologise for that, however we did respond and continued communication with you. We believe the review may reflect disappointment that we were unable to meet the discount requested rather than a lack of response on our part.
We always do our best to accommodate our customers and offer fair pricing, but we hope you understand that we are not always able to offer significant discounts.
We remain open to finding a solution and would welcome you to reach out to us directly at info@createneon.com.
Create Neon
Fast & easy
Fast & easy. BEAUTIFUL product!!! such a great addition to our office. Thank You!
13 mars 2026
EXCELLENT customer service
EXCELLENT customer service, and a quality product! Always available to answer questions and worked with me ever step along the way.
10 mars 2026
Product looks great
Product looks great, came with hardware that looks good mounted plus a remote. It also showed up early.
21 février 2026
The communication was excellent when it…
The communication was excellent when it came to the design of the sign and the final product was perfect.
4 février 2026
Very easy to work with.
3 février 2026
Perfect Neon Sign
Simple process and easy design experience. Our neon sign was precisely what we needed for our office space and arrived quickly. It is exactly what we ordered and installed within minutes. Also appreciate having the ability to use the dimmer whenever needed.
2 février 2026
Avis spontané
Will be buying another!
We had a great experience working with Jordan! The signs were great and we were really pleased with the finished product! Would highly recommend!
21 mai 2025
Avis spontané
Terrible Follow-Up
My sign showed up damaged and I'm getting absolutely no response from your company on how to resolve the issue. It is always me following up.... I guess now you have my money, there is no incentive to remedy the situation. I guess next step is getting my lawyer involved...
16 janvier 2026
Réponse de Create Neon
Hi Patrick, thank you for your feedback and we are sorry to hear about the initial experience with your sign arriving damaged.
However, we want to clarify for anyone reading this that a replacement was promptly sent out and the issue was fully resolved. We have also since been in touch with Patrick on multiple occasions to confirm everything was sorted to his satisfaction.
We are disappointed this review remains as it no longer reflects the current situation. We pride ourselves on making things right for our customers and in this case we did exactly that.
Patrick, we would kindly ask that you consider updating your review to reflect the resolution. Please do not hesitate to reach out to us at info@createneon.com if there is anything further we can help with.
Create Neon
The sign came in pieces
The sign came in pieces , i didn't understand the amount of work the installation was going to take
21 janvier 2026
Réponse de Create Neon
Hi Lisa, thank you for your feedback. We want to clarify for anyone reading this that you ordered channel letters, which are individual illuminated letters designed to be mounted separately onto a wall or surface. This is completely standard for this type of signage and is how all channel letters are manufactured and delivered across the industry.
Channel letters are not a plug and play product. They are designed to be professionally installed by a qualified electrician, which is standard practice for any illuminated signage of this type. This is something we recommend to all of our channel letter customers.
We are sorry if this was not made clear enough prior to your purchase and we are always happy to advise on installation requirements. Please feel free to reach out to us at info@createneon.com if you need any further assistance.
Create Neon
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