Croudace Homes Limited Avis 648

We’re in the process of moving to Hermitage Park, and Claire has been instrumental in making the journey such a positive experience. After viewing many new builds, the quality and finish of Croudace homes truly stood out as being far more robust and thoughtfully built and exceptional support team.

What impressed me most about Claire and her colleagues, Suz and Sue, was their exceptional level of service, support, and guidance throughout. At no point did we feel rushed, pressured, or met with attitude — instead, they kept us well informed and helped us move quickly and confidently through every stage of the process.

I had always assumed the house, location, and overall decision were all that mattered, but this experience has shown me just how important the people behind the process are. The team in the marketing suite have been outstanding — helping us make such a major decision without ever feeling overly sales-driven. They have been thorough, honest, patient, and understanding throughout; always willing to answer questions, listen carefully to our needs, aspirations, and budget, and never once making us feel judged.

It’s a truly stellar team, and Claire is doing a fantastic job.

Two years ago, we bought our home in Willowbrook Park from Croudace, and now that we are at the end of our two‑year warranty period, we wanted to share our experience of both the sales and after‑sales teams.

From day one, the sales team – especially Laurie Bradley made the whole buying process smooth and reassuring. She was always approachable, patient with our many questions, and very clear in her explanations, which gave us real confidence in choosing Croudace and Willowbrook Park. Without her support and guidance, we honestly don’t think we would have ended up buying here, and we wish her all the very best in her future with Croudace.

Over the past two years, the after‑sales customer service has been consistently excellent. Julie Otwell, in particular, has been incredibly responsive and professional. Every time we raised an issue, whether minor or major, the reply was prompt, the action was quick, and we always felt listened to and respected as customers. Her support throughout the whole warranty period has been truly commendable.

When it comes to maintenance, we can’t speak highly enough of Aron. He has a real talent for identifying issues accurately, clearly explaining what needs to be done, and then going the extra mile to make sure the work is completed to a very high standard. His attention to detail, initiative in solving problems, and commitment to getting things right have given us great confidence in the quality of our home. He is a real asset to the Croudace after‑sales service team.

After two years in our home, we have no hesitation in recommending Croudace, and we are genuinely grateful to Laurie, Julie, and Aron for their outstanding support and service.

We moved into our new home at Hermitage Park 3 weeks ago. We are so happy!! Suzie, Sue & Marta were amazing!! So helpful. We had a lot of stress with our move and they did everything they possibly could to help us. Thank you for all your help

We recently went through the process of purchasing a home with Croudace Homes and overall it has been an excellent experience.
The quality and finish of the home is outstanding! You can really see the attention to detail in every part of the build, and we’re genuinely very pleased with the standard throughout.
A special mention to Caroline, who was exceptional from the very beginning. She went above and beyond, always patient, supportive, and incredibly helpful. Honestly, the best part of the whole journey!
Also, a big thank you to Abbie, who was so helpful and supportive as we progressed through the later stages. She was always responsive, kind, and made sure everything moved smoothly for us.
We’re very grateful for the support we received and would happily recommend Croudace Homes to anyone looking for a high-quality home and a well-managed buying experience.

We had a fantastic experience working with Croudace on the breckfoundation.org website. George was incredibly knowledgeable and helpful throughout the process. He didn't just follow a brief; he actively collaborated with us, bringing his own creative vision and insights to the table, which truly shaped some of our best-looking pages. Everyone we interacted with on the Croudace team was lovely and supportive. The Breck Foundation would be delighted to work with them again on future initiatives.

I'm so happy to be working back at Croudace - a great business, very well managed, and full of lovely people. I would highly recommend Croudace as an employer, whether you're an individual looking for a new role or a contractor.

We just bought the house a year ago and the garden was infestated with leatherjackets and all the grass died. neighbours garden where also infestated and luckily their garden was resurfaced by croudace and ours where declined. Already reported but no proper investigation has been done and was automatically refused to resurfaced.

I recently requested Croudace customer services to take care of several snags in my new build property, and I couldn’t be more satisfied with how the issues were fixed by Lukasz who attended the call.

New builds often come with a range of minor issues and in my case this included several wall cracks and a door that wasn’t properly aligned as it should . Lukasz assessed everything carefully before starting, explaining what needed to be done in a way that was easy to understand.

The cracks repair was carried out to a very high standard. He didn’t just patch it superficially — he made sure the issue was addressed, then finished the surface so seamlessly that you wouldn’t know there had ever been a problem.

The door repair was equally impressive. He adjusted and realigned it with precision, ensuring it now opens and closes smoothly without any issues.

What stood out most was his attention to detail and pride in his work. He took the time to ensure everything was completed properly rather than rushing through the job. He also left the area clean and tidy, which is greatly appreciated.

Overall, I am very satisfied with Lukasz work and for support from Croudace customer service.

I just had Tudor taking care of the cracks after 1 year since move in. He's very kind and professional. He's not only fix the cracks but also left the working area very clean like nothing happened. I'm very happy with Tudor's work and also how Croudace handles the customer service.

A team from Croudace Homes gave up their time to volunteer for our charity Goods for Good. The wonderful volunteers worked so hard to sort, pack and label our donated goods and we are very grateful for their time. We very much look forward to welcoming you again.

I had a very positive experience dealing with Claire Wood during our property search in Barming, Maidstone.

Claire has been professional, responsive, and genuinely helpful throughout the process. She took the time to understand our requirements in detail and provided clear guidance at each step, which made what can often be a stressful experience feel much more manageable. Her communication has been consistent and transparent, and she has always been willing to go the extra mile to explore options and secure the best possible outcome for us.

What stood out most was her proactive approach — she actively liaised with her team and pushed for solutions, particularly when it came to negotiating incentives and supporting our specific circumstances.

Overall, Claire has demonstrated strong knowledge of the market, excellent customer service, and a commitment to helping buyers move forward with confidence. I would highly recommend her to anyone looking to purchase a property in the Maidstone area.

Arron from Croudace has been to my house on a couple of occasions to fix a couple of minor things and to complete my snagging list on my new build house, He has gone above and beyond on all occasions, he has been extremely respectful of my house and has done a fantastic job on a range of jobs, anyone who has Arron attend will receive a top rate job. On one occasion Arron had another Croudace member of staff attend with him and again I cannot fault the level of service and workmanship I received. Fantastic service, top quality workmanship and very friendly guys. Thank you Croudace for a great service.

A huge thank you to Aaron for his consistently excellent service as we settle into our new home.

We had Richard, Michael, Nicky, attend a volunteering day.
All 3 were positive, happy and eager to get involved and worked hard to accomplish the task given to them from our team at Kent and Medway Mental Health NHS Trust.
the task of the day was painting some of our fences at our Dartford site, they all got on with the task and smiled for some photography.

At the end when finished, all 3 were saying how they would be happy to come back and do some more volunteering for us if and when needed.
As a team we are all thankful, and welcome volunteering and support anytime!

Spoke to Fiona on reception who was very helpful and a pleasure to speak with.

Last week we had 10 volunteers from Croudace come to our care home for 3 days.
During there visits they spent time playing board games, cards, bingo and enjoyed a silent disco. Nigel brought Charlie his dog along and they both spent time in the garden working with our resident Charlie to improve the area and started planting vegetables.
Some were lucky enough to take residents to the arcadia coffee chop and judging by all of the photos everybody benefited, both mentally and physically.
When talking to our residents after, they all said that they enjoyed the company and sharing stories and would welcome everybody back with open arms and thoroughly enjoyed the experience.
Once again a huge thankyou to all who have made a positive impact on our residents.

There were few issues with the house, but the team is attentive and the onsite engineer Alin is excellent at his job. Very quick and quality work in all items. Thank you!!

Step by Step is a local youth homelessness charity supporting young people aged 11–25 who are facing homelessness. We’re incredibly grateful to Croudace Homes for their ongoing support of our work.

Most recently, their team joined us for a volunteer day at one of our accommodation sites, bringing along paint and supplies to redecorate the shared kitchen and living room. They were friendly, proactive, and a pleasure to work with throughout the day.

Thanks to their efforts, the space has been transformed into a warm and welcoming environment where the young people we support can truly relax and feel at home.

The staff were amazing very welcoming and accommodating, the houses are spectacular and very well thought out.

Suzie was very welcoming and informative, always on hand to answer any questions