Croudace Homes Limited Avis 649

Suzie was very welcoming and informative, always on hand to answer any questions

We moved in last week to Hermitage Park, we would like to thank all the sales staff @croudacehomes Suzie, Sue, Marta and everyone else for getting us over the line and their continued support and help.
Thank you
James and Jenny

My partner and I recently bought our first home together and we are absolutely thrilled with it. The girls from the sales office were so kind, helpful and invested in our purchase journey so a huge thank you to Suzie, Sue, Marta and Claire in the Aylesford office, such a wonderful team and they made us feel really at ease during such a stressful time!

White Stork Vale Downsview Avenue
Storrington, West Sussex RH20 4PS

In my opinion, Croudace have priced basic 3-bed semis with laminate worktops and pocket-sized gardens as though they’re Berkeley Homes. They are not.

Don’t bother with part-exchange. In my experience they’ll string you through the whole process and pull out anyway. We went to market instead and had our full asking price within a week. Funny that.

No flooring included as standard. If it’s not on the spec sheet, forget it. At this rate you’d have to haggle for a door hinge. Good luck getting a straight answer about what is included anyway.

Don’t expect incentives either. Most developers offer around 5% to soften what is, in my opinion, the almost inevitable year-one depreciation on a new build. Not here — not on a slow-selling site anyway. You either pay full price or qualify for a specially selected plot. Out of the kindness of their hearts they may cover your stamp duty — but stone worktops? Laminate for you, I’m afraid. In my opinion, there is an imaginary queue of buyers in Croudace world that doesn’t appear to exist in the real one.

We negotiated a deal through the on-site office staff — apparently the regional manager was too important to speak to the public directly, yet had no problem signing off the deal and then taking it away the next day. When we asked for a call to explain, that was refused too. The same deal had been offered on a different plot two weeks prior. In my opinion this wasn’t a mistake — it was arrogance. What frustrates me most is the complete lack of basic decency to pick up the phone and explain, or simply honour what was agreed. I suspect head office never heard about this one.

The significant social housing element — much of it local authority — is in my view deliberately buried under greyed-out plots on their site plan. Not exactly front and centre in the brochure.

Interestingly, Plot 4 — a larger house than the ones being sold at £525k — is listed separately by Saxon Weald as a shared ownership property at a full market value of £450k. So in my opinion, you can get a bigger house on the same development for less. Make of that what you will.

Local estate agents will privately tell you the pricing is completely detached from the local market. After six months, barely anything has sold. That’s not the economy — that’s a developer who, in my opinion, has confused perception with value. For context you can buy a semi with a garage in the local area for around £400k (based on my research)

In my opinion, Croudace don’t want to sell houses — they want to find someone who doesn’t know any better. Don’t be that person.

For context, this is a condensed version of a three month journey with this development. We were mortgage approved, chain-free, and simply asked for a 4% incentive package in what is, by any measure, one of the worst housing markets in recent years. In return we were, in my opinion, lied to, gaslit, and made to feel like idiots for simply trying to buy a house. It was almost as if they thought they were doing us a favour. They were not.
Steer clear. But if you ignore this and go anyway — we warned you. We wasted three months so you don’t have to.

And if anyone from the Croudace board happens to read this — I would be more than happy to discuss our experience directly.

As a buyer, you will always be wrong. Their view will always be right, even when, in my opinion, they are making it up as they go along. I would not consider buying a home from this company again.

Andy at the Brooks development came out to fix a few defects we had at the house, his work was nothing short of exceptional. He really went above and beyond making sure everything was rectified to the highest standards. He even saw some minor defects that we didn’t notice and rectified them whilst he was here. Thank you for all of your hard work today, we can’t see a huge difference already.

Walked around codicote development, houses looked amazing will be visiting the sales soon

Fiona, the lady on reception was very helpful with assisting me. She was very kind and professional, she went above and beyond to find certain bits of information for me!

Tudor came over for some snagging work and did a great job.

I haven’t purchased a property from this developer yet, and I may or may not in the future. However, I wanted to share my experience regarding something equally important.
I’ve visited many new developments from all kinds of developers. The homes themselves might be impressive, modern, and well‑designed, each with their pros and cons. But in my opinion, the sales consultant you speak to is just as important — they should be able to answer your questions, guide you properly, and clearly explain everything you need to know. Buying a home is often one of the biggest investments of your life, yet sometimes even the most basic questions don’t get answered. I strongly believe developers should train their sales consultants thoroughly before placing them in sales offices. Unfortunately, that’s not always the case… except with one developer: Croudace.
My partner and I recently visited the Vyne Park development and met the lovely Charlotte. She is by far the best sales consultant we’ve met so far — incredibly positive, knowledgeable, and fully across every detail. I’m certain many people will choose to buy a home from Croudace purely because of Charlotte’s professionalism, attitude, and expertise.
We might be one of those people — who knows — but what I do know is that Croudace is extremely lucky to have her.

From the very beginning of our home‑buying journey, Caroline and Abbie have been nothing short of exceptional. Their support has been truly above and beyond—available seven days a week, always ready to answer questions, and consistently guiding us with clarity and patience through every step of the process.

They took the time to explain each stage in detail, making what could have been an overwhelming experience feel smooth, transparent, and even enjoyable. Their professionalism is matched only by their kindness, and it’s thanks to their dedication that we were able to complete the purchase and move into our new home by the end of the month—something we didn’t think would be possible.

What stood out most was how genuinely they cared. It never felt like a transaction; it felt like they were rooting for us, celebrating each milestone with us, and making sure we felt supported throughout. People like Caroline and Abbie turn a stressful process into a memorable and positive one, and we’re incredibly grateful for everything they’ve done.

Croudace Homes is very lucky to have them, and so were we.

Thank you

Stefano and Silvia

Arron did an amazing job with our post snagging works. Really satisfied.

Nothing but praise for Steve, he is always on time, goes above and beyond to fix snags within our home.

I moved in a week ago to a new property at Hermitage Park. From the start I had been incredibly impressed with both the people and the specification for Croudace properties. The Sales team, Sue and Marta, were thorough in understanding my needs, showed me all possible options even though it was ‘on-site’ and were remarkably patient and helpful.
I greatly appreciate the philosophy of ‘no extras’ with the details from Amtico flooring and well specified fitted wardrobes to mirrors in the bathrooms, soft close toilets and toilet roll holders all included. This makes a refreshing change from many national builders.
Last but certainly not least is the site team, Julian, Florin and Adrian. They took great care to finish everything well, and to check-in with moving to ensure all was working as it should, quickly rectifying any issues. Their attitude is exemplary. Thank you!! It is very much appreciated.
Catherine & Betty

We viewed a number of properties at Weavers Gate over the period of a week and decided to make an offer on one. The quality of the build is excellent and the development is well thought out.

Nikki was our point of contact, and Lili has subsequently helped us too. Both are outstanding - helpful, informative, and very patient, enabling us to take our time with our choice. There was no hard sell, just a wish to ensure that we did what was right for us.

We would thoroughly recommend Croudace Homes Limited.

It was a very smooth and pleasant experience .A very special thank you to Caroline Rooney (Sales consultant)who has been so helpful throughout the process of the purchase of our property and moving in .We are incredibly grateful for everything.

We have recently moved into our home, and from top to bottom has been done to a very high standard! They are so friendly, helpfull and approachable. We could not thank Adrian, florin, and julian enough, they made a stressfull time moving so much easier and alot less stress! Considering it is still a building site around us it is always clean and tidy!! I highly recommend these 100%

Jordan and paige

Great customer care during snagging / after sales period from Tudor. Very polite, on time, and efficient. Almost two years in and all our requests have been actioned. Michelle also coordinates well. Thank you

It’s been a real pleasure dealing with the staff at croudace homes. Particularly Julian, Florin and Adrian.

Good workmanship, very clean and quiet site, and they are always very happy to help. We are over the moon with our house and are glad to be part of the area croudace has built.

Thank you 😊

As we’re coming to the end of our warranty with Croudace Homes, we recently reported a few snagging issues that needed attention. We had three lovely gentlemen – Aaron, Christian and Tudor – visit us at our home in the Didcot area, and we couldn’t be more pleased with the service we received.

They were professional, thorough and clearly took pride in their work. Everything was completed to a high standard, and the issues were rectified efficiently. They were also incredibly pleasant and polite throughout. They checked in with us multiple times to make sure we were completely happy with the work, which we really appreciated.

Overall, a very positive experience and excellent customer service. Thank you!

We recently purchased a new build property built Croudace and the build quality is exceptional. Our previous property was a new build by another developer and the finishing was terrible compared to our new home. Since we’ve moved in, the team that are currently still on site have been extremely helpful.

Julian and the other site managers have been on hand everyday to help with any bits that needed sorting. They have made this process throughly enjoyable by their willingness to help, but also to check that we’ve settled in ok.

I would thoroughly recommend purchasing a Croudace property to anyone.