We have just booked a cruise for the first time with The Cruise Line. We were so very impressed with the way our enquiry was dealt with by Paul. His professionalism, expertise and customer service w... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The cruise consultants, in our case Lynne Burt, add value to the process through their level of experience. The advice given is always useful in reaching a decision. The overall level of service is hi... Voir plus
L'entreprise a répondu
We have been booking our cruises with The Cruise Line for many years and have always been extremely happy with the service we have been given.Nikki has booked many Silversea Cruises for us and is alwa... Voir plus
L'entreprise a répondu
We've been booking our Cunard cruises with The Cruise Line for many years now, and the service has always been brilliant. A special thank you to Jess, who has been fantastic throughout. She reall... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.
Coordonnées de contact
The Cruise Line, 109-111 High Street, BN6 9PU, Hurstpierpoint, Royaume-Uni
- 01273 836600
- res@cruiseline.co.uk
- cruiseline.co.uk
4,9
Excellent
470 avis
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Réponse de The Cruise Line
Thanks for your feedback 😊
Personal service
I always speak to a real person who seems to have an actual interest in my cruise. They are happy to sort out the occasional muddle I get into...
1 avril 2026
Réponse de The Cruise Line
Thanks for your review, Claire, we all get into muddles sometimes - that's what we're here for!
I'm glad you feel the personal touch when you call.
Have a great cruise 😊
2 Cruises booked with ease.
Booked 2 cruises 1 Explora , 1 Windstar for 2027 . Superb service from Nikki , who is very professional and friendly to deal with .I had trouble with a different Agent don’t know why I just didn’t go straight back to Nikki . She got me exactly what I wanted at an honest price and her responses to my questions etc.. were met with a can do attitude and I received my answers in a timely manner , making the whole booking a breeze .
17 avril 2026
Réponse de The Cruise Line
I really appreciate this feedback Mrs Callow! So pleased we got both the Explora and Windstar bookings sorted exactly how you wanted them. It's always my aim to make the process as straightforward as possible 😊
Two brilliant luxury cruises lined up for 2027, you've got a lot to look forward to! 🚢
Another cruise booked through Nikki…
Another cruise booked through Nikki Morgan at The Cruise Line. We have had the pleasure of dealing with Nikki for many cruises and she always makes it such a pleasure to part with money. Excellent service and she knows what we would like before we do.
17 avril 2026
Réponse de The Cruise Line
I love that - making it a pleasure to part with money is definitely a skill! 😊
It's been wonderful working with you over the years and getting to know your preferences so well. Makes my job much easier when I know exactly what you're after!
Have a fantastic cruise!
Jess is just brilliant!
16 avril 2026
Réponse de The Cruise Line
Thank you for your feedback Mrs Field 😀
Fabulous Service as Always!
As always, Jess provided a great service and a super competitive price for our preferred cruise. Top notch!
16 avril 2026
Réponse de The Cruise Line
Really pleased we nailed both the cruise and the price for you. Always great working with you both, enjoy! 🚢
Réponse de The Cruise Line
Much appreciated! Glad we could help 😊
They have provided us with excellent service for years!
My wife and I have been going on cruises for over twenty years and have relied on Cruiseline for our bookings for at least the last fifteen years. They provide great service and advice. Our consultant, Lynne, always reacts quickly to our requests. Most recently within a couple of days she helped us cancel one booking and secure a suite on another cruise.
10 avril 2026
Avis spontané
Réponse de The Cruise Line
That's wonderful! I'm so grateful you've trusted us for so long. I was really pleased we could turn that cancellation around quickly and get you into the suite on the other cruise!
Looking forward to the next one!
Réponse de The Cruise Line
Thank you! Really appreciate the feedback😊
great service
we’ve received consistently good service and advice for over 20 years of booking cruises with cruiseline.
9 avril 2026
Réponse de The Cruise Line
Twenty years is a remarkable milestone Stephen, and we're grateful for your continued trust in us. It's been a privilege supporting your luxury cruise bookings over the years. Here's to many more! 😊
Réponse de The Cruise Line
Perfect is what we aim for, thank you!
Fuss Free Change Of Travel Arrangements/Intinerary with Expolra Journeys ...
We found it necasary to change the arrangements for a cruise on Explora Journeys, as we decided to switch over to a UK departure & arrival itinerary.
Jess Garwood at Cruiseline was exemplorary and made the changeover process fuss free, explaining clearly what was required and then took care of all the arrangements.
We were very impressed and would not hesitate to reccomend Cruiseline and especially Jess, who is always cheergful & happy to help!
27 mars 2026
Avis spontané
Réponse de The Cruise Line
Thank you for this review! I'm really pleased we could make the changeover smooth for you - switching itineraries can be tricky, but I'm glad it all worked out seamlessly.
Have a wonderful time on Explora next year! 🚢
They always go out of their way to be…
They always go out of their way to be as responsive as they can be and get the best deal possible in the circumstances.
27 mars 2026
Avis spontané
Réponse de The Cruise Line
Thank you for the kind feedback! Getting you the best value is always our priority, and we're glad that comes through in the service 😊
Excellent service
This is the second time we have used Cruise Line to book a Windstar cruise and once again Lauren was really helpful explaining the pros and cons of all the options we threw at her. She quickly and efficiently researched multiple flight options and found us the right solution for us
Thoroughly recommended
26 mars 2026
Avis spontané
Réponse de The Cruise Line
Really glad we nailed the flights! I know how important it is to get the connections right, especially with multiple options to weigh up. We appreciate you coming back to us for your second Windstar booking.
Have a brilliant cruise! 😀
VERY HELFULL AND EFFICIENT BOOKING
19 mars 2026
Réponse de The Cruise Line
We're really pleased the booking went smoothly for you. Enjoy your luxury cruise 🚢
Excellent tailor made itinerary and…
Excellent tailor made itinerary and service.
23 mars 2026
Avis spontané
Réponse de The Cruise Line
Delighted we got the itinerary just right for you! Have a wonderful cruise😊
Once again Jess helped us with all our…
Once again Jess helped us with all our questions making our booking easy and informative
So good to have a real person to deal with what otherwise would have been stressful
23 mars 2026
Réponse de The Cruise Line
Thank you! I'm glad I could take the stress out of it for you. That's what we're here for - to make the whole process straightforward 😊
Have an amazing trip!
Perfect service every time
Perfect service every time. We will continue to use The Cruise Line for any cruise bookings.
19 mars 2026
Avis spontané
Réponse de The Cruise Line
That's great to hear, thank you! We appreciate your continued trust and can't wait to help with your next booking 😊
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