we've booked with Scotland a couple of times and always found them helpful.... but the Lady we've booked with today was AMAZING ! nothing was too much trouble for her and she acctually listened to wha... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lily was very knowledgeable and helpful throughout the booking process. I was a great pleasure to speak with her. I would recommend Scotland' Cruise Centre without hesitation. Definitely 5 star.
L'entreprise a répondu
We booked quite a last minute deal for a cruise . Your operator we spoke to was SO helpful in dealing with all our queries and quickly booking us when we confirmed as there really was limited availab... Voir plus
L'entreprise a répondu
Harris went through every detail of our cruise and even when we mixed up our years he was able to rearrange everything from start to finish. He is very helpful and easy to engage with. He goes out of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Founded over 50 years ago, Scotland's Cruise Centre is an award-winning Cruise Specialist. Our highly experienced Cruise Experts offer their wealth of knowledge, first-hand experience and insight alongside exclusive deals and incredible value. Great service is at the heart of everything we do, from your first phone call until you travel, whilst overseas until you return, and beyond….we’ll always be here when you need us.
Coordonnées de contact
3rd Floor, 35-37 Carrick Street, KA7 1NS, Ayr, Royaume-Uni
- 0800 019 0053
- webenquiries@scotlandscruisecentre.co.uk
- scotlandscruisecentre.co.uk
4,9
Excellent
716 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
we've booked with Scotland a couple of…
we've booked with Scotland a couple of times and always found them helpful.... but the Lady we've booked with today was AMAZING ! nothing was too much trouble for her and she acctually listened to what we wanted... felt very comfortable speaking with her and didnt feel pressurised so anyone wishing to book with this company... ask for Kerri on ext 889 Thanks Kerri
16 juillet 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Thank you so much for taking the time to share your experience with us. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible service. It is lovely to hear your kind words of appreciation for our amazing cruise expert Kerri and the 5 star booking experience she provided you. We are grateful for your continued custom and hope to assist you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I’ve always found the staff very…friendly, polite and helpful
I’ve always found the staff very friendly and helpful. The booking process is so easy. Altogether a first class service.
22 juin 2026
Réponse de Scotland’s Cruise Centre
Dear Mrs Davidson,
It gives us much pleasure to know that you've chosen to book with us again and we thank you for your lovely feedback on our service. Your kind words encourage us to continue doing our best to make sure that every customer's experience is a memorable one and I will be sure to pass your feedback onto our team here at Scotlands Cruise centre. It has been our absolute pleasure to assist you and we hope to serve you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Sophie was very knowledgable and…
Sophie was very knowledgable and patient and took time to go through all the options to find out what worked best for us . Very good service .
6 juin 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mr Redpath,
We are so grateful that you took the time out of your day to share your feedback with us. We are happy to hear that our cruise expert Sophie was able to provide you with a patient and knowledgeable booking experience recently and I will be sure to pass your kind words onto her directly. It will make her day, I'm sure! Thank you for choosing us and we hope to make your next experience just as positive.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
all you agent are very knowledgeable on…
all you agent are very knowledgeable on all types holiday
6 juillet 2026
Réponse de Scotland’s Cruise Centre
Dear Mr Rannochan,
We sincerely appreciate you taking the time to review our service and we thank you for your kind words of praise for our team here at Scotlands Cruise centre. On behalf of our entire team, thank you for allowing us to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Lily was very knowledgeable and helpful…
Lily was very knowledgeable and helpful throughout the booking process. I was a great pleasure to speak with her. I would recommend Scotland' Cruise Centre without hesitation. Definitely 5 star.
9 juillet 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Thank you so much for your positive feedback on our service. It makes our day to hear that our helpful and knowledgeable cruise expert Lily was able to provide you with a 5 star booking experience recently and I will make sure that she receives your feedback. We appreciate your recommendation and hope to assist you again soon.
Kind regards
Melissa Gambles
Scotlands Cruise centre
I want to say a big thanks to Rebekah…
I want to say a big thanks to Rebekah Skelton from Scottish Cruise Centre. She went above and beyond.
She was amazing
14 mai 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mrs McIlroy,
Thank you for sharing your feedback with us. It is lovely to hear that our amazing cruise expert Rebekah went above and beyond to provide you with the best service recently. I will be sure to pass your kind comments onto her directly. I know it will make her day!
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Réponse de Scotland’s Cruise Centre
Dear Mr Dairon,
We are so grateful that you took the time out of your day to share your feedback with us and we thank you for the 5 star rating. It is lovely to hear that our polite team were able to provide you with great communication throughout the booking process and I will make sure that they receive your feedback. Thank you for choosing us.
Kind regards,
Melissa|Gambles
Scotlands Cruise centre
Debbie South the cruise expert has been…
Debbie South the cruise expert has been excellent again. Answered all questions, tailored all travel requests to perfection
3 juillet 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mr Moncrieff,
We are so happy to hear that you had another excellent booking experience with our cruise expert Debbie and that she was able to tailor all your travel requests to perfection! It fills us with pride to know that our service is valued by our customers and I will be sure to pass your feedback onto Debbie directly. She will be thrilled to hear your kind words.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Professional friendly & informative
Professional, friendly advice. Conversations were unhurried, helpful and lots of information. We felt confident to make our booking.
12 juin 2026
Réponse de Scotland’s Cruise Centre
Dear Mrs Graham,
Thank you for the positive feedback on our service. It makes our day to hear that we were able to provide you with a 5 star booking experience recently. It means alot to us to know that our professional and friendly team here at Scotlands cruise centre with their informative knowledge, bestowed the confidence in you to book with us. Thanks again.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Réponse de Scotland’s Cruise Centre
Dear Mr Morrison,
We are so grateful that you took the time out of your day to share you experience with us. Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. We are delighted to hear your kind words of praise for our excellent cruise expert Ally and the 5 star service she provided you and I will be sure to pass your feedbck onto her directly.
Thank you for giving us the opportuntiy to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Fantastic service again
Fantastic service again from Kerri, all options were given clearly and the full package as booked at a great price.
12 juin 2026
Réponse de Scotland’s Cruise Centre
Dear Mr Thomson,
We are so happy to hear that once again, you had a fantastic booking experience with our cruise expert Kerri and also that she was able to secure you a great price! It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience and I will make sure that Kerri receives your feedback. It will make her day- I'm sure!
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Debbie at Scotland cruise centre
Debbie is always helpful and makes your bookings run smoothly
16 juin 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Thank you for taking the time out of your day to review our service and also for your kind words of praise for our cruise expert Debbie. Our team enjoys doing what they do because of customers like you! Thank you for choosing us and we hope to make your next experience with us just as positive.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I have used the scotland cruise centre…
I have used the scotland cruise centre for a few years now and the service that i get from nadine is second to none so much so ive booked for next year again through nadine. I would recommend the scotland cruise centre to anyone.thank you
15 juin 2026
Réponse de Scotland’s Cruise Centre
Dear Mr Manners,
Thank you so much for your positive feedback of our service. It is lovely to hear your kind words of appreciation for our cruise expert Nadine and the second-to-none service she continues to provide you. It gives us much pleasure to know that you've chosen to book with us again and we truly value your continued custom. Thank you for your recommendation and we look forward to the next time we are able to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Don’t waste your time with these guys
Don’t waste your time with these guys. I had an enquiry for a family holiday in 2027 which dispite promises of getting back with “good proposals” never materialised. Considering i was looking at a spend of around £20k gives me no confidence to trust them with my holiday. The time i have taken describing what i wanted in terms of departures and type of cruise line is frustrating but now looking at other agents to help
6 juin 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Dear Mr Young,
Thank you again for taking the time to speak with me this week and for sharing your feedback. I really appreciate the opportunity to understand what happened and to begin putting things right.
Please be assured that we take all feedback very seriously. We use it to review our processes and take action where needed, so we can continue to improve and deliver the level of service our customers expect.
I’m sorry that your recent experience did not reflect our usual high standards. We would genuinely welcome the opportunity to restore your confidence in us and to support you with any future cruise plans.
As discussed, I’ve followed up with an email, but please don’t hesitate to get in touch if you have any further questions or if there’s anything else I can help with.
Kind regards,
Karla Kaye
Scotland’s Cruise Centre
Friendly, helpful and supportive booking experience
We booked quite a last minute deal for a cruise . Your operator we spoke to was SO helpful in dealing with all our queries and quickly booking us when we confirmed as there really was limited availability.
Her manner was business like but warm and friendly.
29 mai 2026
Réponse de Scotland’s Cruise Centre
Dear Mrs Macmillan,
We are so grateful that you took the time to share your feedback with us and it makes our day to hear that we were able to provide you 5 star service. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you. Thank you for giving us the opportunity to assist you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
First time we have used a travel agent to book a cruise.
First time we have used a travel agent to book our cruise as we normally book direct with the cruise company. What a pleasant experience it has been and Harris our travel agent has been amazing. I like the fact that we can contact Harris any time we have any questions and at times when he has not been available, his colleagues have passed on our enquiry and he gets back to you very quickly. Also feels like you get an extra few perks booking through a travel agents such as breakfast at the hotels for the stay part of the trip. Also appreciate them being based in Scotland as they understand how important flights from a regional airport are.
9 juin 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Thank you for taking the time to share your feedback with us. It is great to hear that you had such a pleasant booking experience with our amazing cruise expert Harris. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent experience with us. I will be sure to pass your feedback onto Harris directly... I know he'll be delighted to hear your kind words of praise. Thank you for choosing us and we hope to assist you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Great advice and service
Shona gave great advice and sorted out exactly what we needed. Great service and a lovely attitude.
9 juin 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
We are so happy to hear that you had a great booking experience with our lovely cruise expert Shona recently and we thank you for the 5 star rating. It's our pleasure to provide the best possible service to our customers and we're glad that this commitment was reflected in your recent booking with us. Thank you for choosing us.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
Harris - Singapore, Thailand, Vietnam and Hong Kong Stay and Cruise 2028
Harris went through every detail of our cruise and even when we mixed up our years he was able to rearrange everything from start to finish. He is very helpful and easy to engage with. He goes out of his way to accommodate our wishes wherever possible. A delightful experience.
9 juin 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
We are so grateful that you took the time to share your feedback with us. We do all we can to provide our customers with the best service and it always makes our day when a customer appreciates it. I will make sure that Harris receives your kind feedback. He'll be thrilled to know his hard work has paid off.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
I had an excellent experience booking with Kellie
I had an excellent experience booking my cruise with Kellie. From the very beginning, she was incredibly patient, helpful, and professional.
I was undecided between two different cruises and wanted to make sure I chose the right one. Kellie went above and beyond, taking the time to work through both options with me, answering all my questions and helping me compare them in detail so I could make an informed decision.
What impressed me most was her dedication and commitment to customer service. Even after her working day had finished, she logged back on to complete my booking and ensure everything was sorted for me.
Nothing was too much trouble, and her knowledge, patience, and willingness to go the extra mile made the whole process stress-free and enjoyable. I wouldn’t hesitate to recommend Kellie to anyone looking to book a cruise. Thank you for such outstanding service.
8 juin 2026
Avis spontané
Réponse de Scotland’s Cruise Centre
Thank you so much for your positive feedback. It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. We are delighted to hear that our patient and professional cruise expert Kellie was outstanding and went the extra mile in her efforts to secure the best cruise option for you. I will be sure to pass your kind words of praise onto her directly. We are grateful for your recommendation and hope to assist you again soon.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
First class service
First class service from start to booking my trip. Caroline was very knowledgeable and gave me multiple choices. Highly recommend
8 juin 2026
Réponse de Scotland’s Cruise Centre
Dear Mr Mackenzie,
We sincerely appreciate you taking the time to share your experience with us and we thank you for your lovely feedback on our knowledgeable cruise expert Caroline and the first class service she provided you. Our whole team strives to keep our customers happy but we can only do it thanks to amazing customers like you.
Kind regards,
Melissa Gambles
Scotlands Cruise centre
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.