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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have just booked a cruise for the first time with The Cruise Line. We were so very impressed with the way our enquiry was dealt with by Paul. His professionalism, expertise and customer service w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The cruise consultants, in our case Lynne Burt, add value to the process through their level of experience. The advice given is always useful in reaching a decision. The overall level of service is hi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We have been booking our cruises with The Cruise Line for many years and have always been extremely happy with the service we have been given.Nikki has booked many Silversea Cruises for us and is alwa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've been booking our Cunard cruises with The Cruise Line for many years now, and the service has always been brilliant. A special thank you to Jess, who has been fantastic throughout. She reall... Voir plus

À propos de l'entreprise

  1. Agence de voyages en bateaux de croisière

Écrit par l'entreprise

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

470 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,9

Tous les avis

(470)

195 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very pleasant and helpful

Very pleasant and helpful. Managed to answer all out queries and organise extra items needed.

5 juin 2026
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Réponse de The Cruise Line

Thank you for your review!

Noté 5 sur 5 étoiles

Nikki.😀

Nikki.😀
Helpful,knowledgable,efficient,friendly.

4 juin 2026
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Réponse de The Cruise Line

Thank you for your feedback Ishbel! Enjoy your luxury cruise 😊

Noté 5 sur 5 étoiles

The staff as always were helpful and…

The staff as always were helpful and provided a prompt and responsive service. Good value for money.

1 juin 2026
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Réponse de The Cruise Line

Thank you, we appreciate you taking the time to leave feedback! Have a wonderful cruise! 🚢

Noté 5 sur 5 étoiles

Excellent company gets everything right…

Excellent company gets everything right first time. Even when I get things wrong they get sorted

1 juin 2026
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Réponse de The Cruise Line

We really appreciate the kind words!

Enjoy your luxury cruise! 🚢

Noté 5 sur 5 étoiles

Again Great Service from Jess

We book a number of cruises a year with Jess and, as ever, she was on the ball. Jess always responds on a timely basis and yet again produced the result we were looking for.

29 mai 2026
Avis spontané
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Réponse de The Cruise Line

Always a pleasure working with you! Looking forward to the next one! 🚢

Noté 5 sur 5 étoiles

First class experience

Excellent product knowledge so able to assist you in making the best decision on cabin location.

Once booked excellent communication and clear information in the booking you have made

26 mai 2026
Avis spontané
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Réponse de The Cruise Line

Getting the cabin location right can make such a difference, so I'm really glad we could steer you in the right direction. Have a wonderful cruise! 🚢

Noté 5 sur 5 étoiles

So far so good

Ash Was very helpful when booking our holiday, we asked all sorts of things, from the weather in St Tropez, to which was best side of ship,single beds to juggling sensible flight times, all answered courteously, hope holiday works out as expected. Colin

22 mai 2026
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Réponse de The Cruise Line

Getting everything right for you is exactly what we're here for! Hope you have a fantastic cruise next month 😊

Noté 5 sur 5 étoiles

Jess Garwood Fantastic

Just spent the past 2 weeks negotiating a deal with the fantastic Jess Garwood for our trip of a lifetime to Alaska next July 2027 including the Rocky Mountaineer. Amazing courteous, knowledgeable customer service from Jess. Nothing was too much trouble even though I changed my mind several times. Very patient and tolerant. Nothing was too much trouble and her expertise and knowledge of the trip was outstanding and her recommendations for the itinerary are perfect. Thank you Jess. Great itinerary you gave me everything I asked for is included. Can't wait for July 2027.

20 mai 2026
Avis spontané
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Réponse de The Cruise Line

Aww thank you! Alaska and the Rocky Mountaineer is such an incredible combination, you're going to have the most amazing time.

Working through all the options with you was a pleasure, not a problem at all! Just wanted to make sure we got it absolutely spot on, and I'm thrilled you're happy with the final itinerary.

July 2027 will be here before you know it - enjoy the countdown! 😊

Noté 4 sur 5 étoiles

Good service

Very helpful and phoned back when they said they would also helped with giving us a choice of flights

18 mai 2026
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Réponse de The Cruise Line

Glad we could help with the flight options and get back to you on time. Have a brilliant trip! 🚢

Noté 5 sur 5 étoiles

First Class Service

We have been very pleased with the service and professionalism provided by Paul Andrews and the team for many years at The Cruise Line. I would, without hesitation recommend their services.

8 mai 2026
Avis spontané
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Réponse de The Cruise Line

Thank you so much for your continued trust over the years - it really means a lot. It's been a real pleasure working with you both.

Looking forward to many more cruises ahead! 🚢

Noté 5 sur 5 étoiles

Excellence in all Aspects

I have always had excellent service from Louisa Maynard, she really is a star. She is patient, she listens, responds quickly and accurately. She always gives the feeling that nothing is too much trouble. Any service received from The Cruise Line is always professional and efficient.

8 mai 2026
Avis spontané
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Réponse de The Cruise Line

What a wonderful review - thank you so much! I really enjoy working with you and I'm so glad the service always feels right. Here's to the next adventure!

Noté 5 sur 5 étoiles

Great!

Nikki Morgan was an excellent consultant and we shall happily use Cruiseline for our future cruises.

25 avril 2026
Avis spontané
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Réponse de The Cruise Line

That's brilliant to hear! I look forward to helping with your next luxury cruise!

Noté 5 sur 5 étoiles

A pleasure dealing with Paul

Paul helped me with a new booking and as always he is supportive and very knowledgeable, he made the process simple and professional.

27 avril 2026
Avis spontané
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Réponse de The Cruise Line

So pleased we got everything sorted smoothly! It's always great working with you!

Noté 5 sur 5 étoiles

Lauren was an amazing cruise…

Lauren was an amazing cruise consultant, very knowledgeable, very supportive and made my holiday booking experience smooth and easy. Thank you :)

27 avril 2026
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Réponse de The Cruise Line

This is lovely - thanks so much! Really pleased I could make the booking process smooth for you. Have an absolutely fantastic luxury cruise! 😀

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