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Lisez les avis des autres

Noté 5 sur 5 étoiles

Almost all of my cruises are now booked with The Cruise Line and my go-to person is Jess. Unfailingly cheerful, friendly and provides superb service. I genuinely feel like she gives me the best deal... Voir plus

Noté 5 sur 5 étoiles

We have just booked a cruise for the first time with The Cruise Line. We were so very impressed with the way our enquiry was dealt with by Paul. His professionalism, expertise and customer service w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have used this company for about 20 years, Lynne is our go to cruise booker! Always feel confident when using them and they will try to match other offers. A very personal service- a rarity the... Voir plus

Noté 5 sur 5 étoiles

The cruise consultants, in our case Lynne Burt, add value to the process through their level of experience. The advice given is always useful in reaching a decision. The overall level of service is hi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence de voyages en bateaux de croisière

Écrit par l'entreprise

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

476 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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4,9

Tous les avis

(476)

199 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

we've just booked another cruise with Jess

We've just booked another cruise with Jess and once again faultless, prompt and very knowledgable service . She seem incredibly well focused on delvery to an almost telepathic level (so much so we had our house swept for listening devices and bugs) Once again the confirmation arrived without the need for further clarification or to make any changes. Really top notch service from start to finish

11 février 2026
Avis spontané
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Réponse de The Cruise Line

No listening devices, I promise - just lots of paying attention! 😄

Thank you so much for the lovely review, it's made my day! It's always a pleasure working with you both, and I can't wait for you to enjoy another amazing cruise!

Here's to another fantastic trip!

Noté 5 sur 5 étoiles

Ashley lowndes was superb

Ashley lowndes was superb he made me feel at ease and made the process easy,very helpful and friendly just what a newby needed.
With regard to the subsequet paperwork and info there was too much (overload) and it came at me from different directions with no logical sequence making it easy to miss things improvements necessary.

13 février 2026
Avis spontané
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Réponse de The Cruise Line

Thank you so much, Howard! I'm delighted I could put you at ease – helping first-time cruisers is one of the best parts of what I do.

I really appreciate your feedback about the paperwork flow. You're absolutely right, and I'll make sure we look at streamlining things.

Looking forward to hearing all about your voyage!

Ashley

Noté 5 sur 5 étoiles

Excellent discounts

Excellent discounts, expert advice and no hard sell. Clear information and timely responses. Trustworthy.

12 février 2026
Avis spontané
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Réponse de The Cruise Line

Thank you so much for your kind words! We're delighted we could help you find excellent value while providing the expert guidance you needed.

Looking forward to assisting with your next luxury cruise adventure!

Noté 5 sur 5 étoiles

Booking a cruise

Very helpful agent. Informative and good knowledge on our particular cruise.

9 février 2026
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Réponse de The Cruise Line

Thank you for your feedback! We're really glad our team could help with your luxury cruise. Wishing you an amazing voyage, and we’d be delighted to help again in the future.

Noté 5 sur 5 étoiles

Lauren was patient, persistant in securing agreat river cruise offer

Lauren was patient, helpful and professional. She persevered in identifying a really good offer on a river cruise for our party of 4.

9 février 2026
Avis spontané
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Réponse de The Cruise Line

Thank you for your kind words. We’re delighted Lauren could help you find the perfect river cruise for your group. Wishing you a fantastic cruise holiday!

Noté 5 sur 5 étoiles

Excellent and helpful.

10 février 2026
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Réponse de The Cruise Line

Thank you! We're pleased we could help. Looking forward to assisting with your next luxury cruise adventure!

Noté 5 sur 5 étoiles

Highly recommended

Helpful, friendly staff, prepared to listen, research and advise. Will help organise cruise plus add ons such as hotels and ongoing itineraries not otherwise included in cruise. My “go to” cruise/travel company. Have used before and will use again. Have organised several our cruises including our next three!

9 février 2026
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Réponse de The Cruise Line

Thank you for such a wonderful recommendation! We're absolutely delighted to be your "go to" for luxury cruise planning. It means a lot that you trust us to organise not just your cruises, but the hotels and itineraries that make each voyage special!

Noté 5 sur 5 étoiles

Helpful and easy

Paul was extremely helpful and made 'things' easy.

Information provided quickly and request for hard copies through the post agreed.

8 février 2026
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Réponse de The Cruise Line

So glad Paul could help make your luxury cruise booking easy and straightforward! He's great at providing clear information and making sure everything comes together smoothly. We are delighted we could assist!

Noté 5 sur 5 étoiles

Always a pleasant experience

Always a pleasant, well informed experience that makes the decision to book so much easier.

4 février 2026
Avis spontané
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Réponse de The Cruise Line

Thank you! We're delighted to have made your luxury cruise booking seamless. Looking forward to helping plan your next voyage!

Noté 5 sur 5 étoiles

Excellent Customer Service! Amazing knowledge!

We have booked two very different small ship cruises this year through The Cruise Line. On each occasion our agent Ashley Lowndes has been excellent with his advice and knowledge about the companies we have chosen to cruise with. He has travelled extensively & has first-hand experience of Antartica as well as other regions/operators. He is very personable, helpful but not pushy. Our bookings were made seamlessly & information sent through in a timely manner. I would definitely book through The Cruise Line in the future!

2 février 2026
Avis spontané
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Réponse de The Cruise Line

Thank you! Ashley will be thrilled to read this. His expedition experience really makes a difference. We'd be honoured to help plan your future luxury cruises!

Noté 5 sur 5 étoiles

Lucky I had Kirsty to walk through the booking with me!!

Kirsty was very knowledgeable and quickly understood what my parameters were. She came with good options and ideas. The follow up was great and Kirsty helped me with my choices.

4 février 2026
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Réponse de The Cruise Line

Thank you for your feedback! Kirsty is brilliant at finding the perfect luxury cruise match. So glad she helped you make the right choice. Wishing you a wonderful voyage!

Noté 5 sur 5 étoiles

Just perfect

Just perfect. There is no need to say anything else!

4 février 2026
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Réponse de The Cruise Line

Thank you for such a wonderful compliment. Delighted we delivered the perfect experience!

Noté 5 sur 5 étoiles

Excellent experience!

Absolutely delighted with yet another booking experience provided by Lynne Burt who is friendly, professional and entirely knowledgeable. With such expertise the organisation of pre and post cruise arrangements was seamless too. Thank you Lynne it is much appreciated whilst I look forward to future cruising conversations to come!

19 janvier 2026
Avis spontané

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