I needed assistance with my account. Marlo Rivera was the rep that helped me online. They were very patient, kind, and provided clear instructions. Amazing customer support. Marlo deserves praise! Tha... Voir plus
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Lisez les avis des autres
I love this platform since the day I discovered it, but I wanted to leave a positive review because I had a problem which was perfectly and easily solved by the Customer Support team (Bernadett on my... Voir plus
Nikka in customer support was patient and informative with me. She resolved my issue promptly and efficiently. Thank you, Nikka!
Over here in Portland OR, I’ve enjoyed C-Stream for years, until access “went bad” abt a year ago. I tho’t: let’s try once more, reached Jessa, yestdy’s angel in the flesh, funny and smart!; worked wi... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
Coordonnées de contact
Georgia Avenue 8484, 20910, Silver Spring, Etats-Unis
- curiositystream.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great selection of interesting content…
Great selection of interesting content for all age levels that spans many interest. Customer service team is fantastic too!
Customer Service is amazing
Customer Service is amazing. My Subscription renewed automatically, I wanted to cancel because I will not able to watch due to my school. KD Riviera is phenomenal, she gave me the options and promptly cancelled my subscription. I will definitely recommend Curiosity Stream and will get back on it after school. Thanks again Riviera!
Customer Service
The Customer Service received after subscribed unintentionally was professional, friendly and efficient.
A refreshing change!
How refreshing it is to be valued as a customer by s company whose customer service is truly as great as their product/content.
Thank you for giving us all the opportunity to stay curious!
Bernadett was very professional and…
Bernadett was very professional and took care of my concern in a very timely manner.
Great service from Nikka at Curiosity…
Great service from Nikka at Curiosity stream. Thank you very much for your assistance.
This review is for Curiosity Streams KD Rivera
This review is for KD Rivera who got me up and running with CuriosityStream. KD was very polite and knowledgeable. I appreciate that.
Excellent customer service!
I’m very grateful for the help with the…
I’m very grateful for the help with the pricing and the discount offered by the agents — much appreciated. 🙏🏻
See you next year for the annual renewal:)
BEWARE BILLING PRACTICES!
Will not give refunds after cancellation. They billed me for an entire year that I didn't want and when I canceled they won't refund. I am forced to pay for an entire year that I didn't want and will not use. BEWARE!
An excellent customer service
An excellent customer service! Congrats! Comprehension, quickness of resolving.
Great costumer service
Had great costumer service from them. I was charged for the subscription I thought I had cancelled since I was not using the App they were able to send me a refund and ensure my subscription was cancelled did all the communication through email. Had a very positive experience with this platform.
Cancellation of Subscription assistance
I recently reached out to Curiosity Stream about several unauthorized recurring bank charges that I've been getting, even though I don't have an active subscription and my email isn't linked to an account on their site. While I was first met with an automated response, very promptly and professionally the support team, specifically Aira responded, asked for more details to locate the account. Aira was incredibly diligent. She couldn't find my account under the email I contacted them with, but she proactively asked for more details, which allowed her to locate my subscription under a different email address. She immediately confirmed that my auto-renewing account was closed and, as a one-time courtesy, processed a full refund. I'm very grateful for her quick action, clear communication, and the successful resolution of this issue.
Great Service
Had trouble accessing one of my services provided by Curiosity Stream. Had fast and efficient customer service to solve the issue
Superb Customer Service Support
I recently sought assistance regarding a necessary amendment to my account details. The representative with whom I spoke, Nikka, was exceptionally courteous and handled the matter with impressive efficiency. The entire process was resolved with such speed and poise that I should have no hesitation whatsoever in recommending this service.
Double-Billing Error Resolved
Through a technical error I was double billed for my subscription, but Jessa M. at Customer Service quickly resolved the problem and saw to it that I was issued a refund. Great service! :)
The person I talked to was very…
The person I talked to was very understanding of my situation, and didn't cast any judgement on me or give me any attitude. 5/5 - no complaints
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