I needed assistance with my account. Marlo Rivera was the rep that helped me online. They were very patient, kind, and provided clear instructions. Amazing customer support. Marlo deserves praise! Tha... Voir plus
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Lisez les avis des autres
I love this platform since the day I discovered it, but I wanted to leave a positive review because I had a problem which was perfectly and easily solved by the Customer Support team (Bernadett on my... Voir plus
Nikka in customer support was patient and informative with me. She resolved my issue promptly and efficiently. Thank you, Nikka!
Over here in Portland OR, I’ve enjoyed C-Stream for years, until access “went bad” abt a year ago. I tho’t: let’s try once more, reached Jessa, yestdy’s angel in the flesh, funny and smart!; worked wi... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
CuriosityStream is a global nonfiction subscription video-on-demand streaming service.
Coordonnées de contact
Georgia Avenue 8484, 20910, Silver Spring, Etats-Unis
- curiositystream.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 36 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It's unfortunate that I had to cancel…
It's unfortunate that I had to cancel my subscription as I am not able to utilize it fully. But Customer Service Aira is nice and accommodating. It's good that you are able to talk to a real person, and not an annoying AI.
Will be back soon, hopefully!
Great content by superb creators
Great content by superb creators and helpful customer service made my streaming experience the best ever.
Wonderful Customer Service.
The agent (Marlo Rivera) I worked with was very helpful. She was polite, considerate, and well trained. She solved my problem quickly and to my complete satisfaction. Marlo Rivera is a credit to Curiosity Stream.
Thank you.
We decided to cancel our subscription…
We decided to cancel our subscription after having it for many years and there was no hassle. They made an offer for a discount if we stayed and we declined and so they proceeded with the cancellation and refund. There was absolutely no pressure.
It was my error when I unintentionally…
It was my error when I unintentionally let the subscription renew... I had forgotten about it and was surprised to see it had charged my card. I asked if they could forgive my error and cancel the subscription and reverse the charge. Which they did very efficiently and with prompt and friendly service.
The customer representative
The customer representative, Franz, helped me with my refund issue. Franz went above and beyond, as did the billing team. I appreciate all of you. Thank you, Curiosity Stream. I have learned a lot from you.
Truly the best customer service
Curiosity Stream truly has some of the best customer service I’ve ever had! Really responsive and helpful. Please give your representatives a raise!
Cancellation after auto-renewal
Times have been tough this holiday season and I had forgotten that my auto-renewal was in December. Thankfully, I received help with cancelling my account and getting refunded. I would like to return as times start improving.
Special shoutout to Franz for the extra compassionate and kind help!
Great customer service
I subscribed the Curiosity channel by mistake and requested a refund, the customer service person Nikka was extremely helpful and organised a full refund. I was pleasantly surprised.
Its unfortunate I don't watch documentaries, it would have been a pleasure to watch the channel.
Great customer service, thank you
Franz from curiosityStream was helpful polite and patient.
Franz from curiosityStream was polite, helpful & patient.
Carlo was very polite and helped me…
Carlo was very polite and helped me well done 100%I made a mistake when I made a member and carlo was polite and returned my money thank you carlo xxx
Great programming at a wonderful price
Great programming at a wonderful price. Customer service (Marlo R.) was so helpful and got me a great deal.
The Customer Service Agent was very…
The Customer Service Agent was very helpful and took great care with my issue
Customer Service is wonderful!
Customer service is top notch in a world filled with AI chat bots.
I used Curiosity Stream for years and they're great! customer service is also fantastic, talking to real people who care makes a huge difference. Thanks Marlo Rivera for helping my with my refund issues! Would resubscribe again!
The agent was very nice
The agent was very nice, supportive, and helpful with my issue
I very much enjoyed Curiosity Stream
I very much enjoyed Curiosity Stream. But due to factors that had nothing to do with the quality of its presentations, I had to cancel my subscription. KD, an account rep, handled my call and request with kindness, genuine attention, and efficiency. If KD's interactive qualities reflect company qualities, I have nothing but good things to say about deal with CuriosityStream.
Their content is great
Their content is great. Their customer service is promptly on top of any issues that arise. They are committed to the customer having the optimal experience.
Great Representative
Representative was very patient and helped with my login issues!
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